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DoubleTree Suites by Hilton Hotel New York City - Times Square
Ranked #171 of 467 Hotels in New York City
Certificate of Excellence
Swindon
Level Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Great hotel.”
Reviewed October 28, 2013

Just returned from 3 nights in New York staying at the Doubletree Suites, Times Square. We were on the 28th floor overlooking M & M World. Very good size rooms, our son slept on the sofa bed and said it was comfortable and the main bed was too. We didn't queue for check in and the only time we had to wait for a lift was when we went to the 6th floor to print our boarding passes for our return flight and every lift going down that stopped was full of people but it was check out time, we eventually got in one going up instead. Good security on the ground floor lobby, you can't enter without a room key and they will check. Only drawback (for me anyway) was it was very light in the room because of the signs in the square, but you have to expect that considering where it is.

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JaneRSwindon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rshafidtnyc, Manager at DoubleTree Suites by Hilton Hotel New York City - Times Square, responded to this review, October 31, 2013
Dear JaneRSwindon,

We are so happy that you had a great stay on your previous stay with us. Thank you for your 4 Star review.

Ryan Shafi
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Livingston
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 28, 2013

The hotel location is amazing - right in the middle of Times Square with great views of all the action and easy to walk wherever we needed to go. As a family of 4, the suite was great - we were on the 32nd floor with a great view of the New Year Glitter ball. The hotel staff were all incredibly polite and friendly, we loved the warm cookies from Reception and could not have asked for anything more. There were loads of good eating places close by and the Smilers supermarket on the next block stocked all the snacks we could ask for! The tour buses left from just outside the hotel. I thoroughly recommend this hotel!

Room Tip: Ask for a view of the glitter ball - if you can see that, you can see everything!
See more room tips
  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BilliousMouse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rshafidtnyc, Manager at DoubleTree Suites by Hilton Hotel New York City - Times Square, responded to this review, October 31, 2013
Dear BilliousMouse,

We are so thrilled that you had a great view from our 32nd floor view! Also, we are thrilled that our Team Members were incredible during your stay! Thank you for your 5 Star review.

Ryan Shafi
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
1 review
Reviewed October 28, 2013

Although the hotel was aware that there would be loud, disruptive construction beginning at 8:00 a.m., I was not given the opportunity to make an informed decision about staying there and although I left a voicemail for the manager specifically asking for a return call, I never heard from him/her.

  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Melanie F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rshafidtnyc, Manager at DoubleTree Suites by Hilton Hotel New York City - Times Square, responded to this review, October 31, 2013
Dear Melanie F,

we thank you so much for understanding that it is beyond the Hotel's Fault. Thank you for your great feedback.

Ryan Shafi
Operations Manage
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Grand Forks, United States
1 review
Reviewed October 28, 2013

Excellent location. Friendly staff. Nice rooms. I messed up my reservation by shorting myself a night. Rhonda at the front desk fixed everything for me even though the motel was full. Thanks Rhonda! The front door staff was also exceptionally nice.

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Mark A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rshafidtnyc, Owner at DoubleTree Suites by Hilton Hotel New York City - Times Square, responded to this review, October 31, 2013
Dear Mark A,

Thank you for your wonderful review. We are super delighted that we fixed everything that you requested. Thank you for your 4 star review.

Ryan Shafi
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Honolulu, Hawaii
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed October 27, 2013 via mobile

Great location right outside Duffy Square/TKTS booth. Tons of great restaurants within walking distance. A huge thank you to manager, Mr. Manny Pestrana, for accommodating our requests. We had a room with a great view of all the action going on in Times
Square. We are so appreciative of the friendliness and great service by Steve Gbidi, buffet chef, and all the staff at Gingers.
Kudos to the housekeeping staff who kept our room spotless. The bed is so soft and welcoming after a long day and so comfortable we hated to get up in the morning. The bell staff and doormen were also very helpful. With the accommodating and hardworking staff and location, it's no wonder we have stayed here about five times.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank trippinout88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rshafidtnyc, Manager at DoubleTree Suites by Hilton Hotel New York City - Times Square, responded to this review, October 31, 2013
Dear trippinout89,

We are so thrilled that you had a wonderful experience on your last visit! Thank you for pointing our of Team Member Manny. He is great at what he does best! Thank you for your 5 Star review.

Ryan Shafi
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
liverpool
Level Contributor
60 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed October 27, 2013

Everything about this hotel was perfect for our family holiday to new york. Being a suite my 15 year old son had his own room, as opposed to an extra bed in our room, check in speedy and no waiting, lovely warm cookies!!!!! Rooms and bathroom good size, location right in times square makes it easy to get around. i would recommend this hotel.

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank kepLiverpool
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rshafidtnyc, Manager at DoubleTree Suites by Hilton Hotel New York City - Times Square, responded to this review, October 31, 2013
Dear kepLiverpoool,

we are truly delighted that you had a great stay on your previous trip. Thank you for your 5 Star review.

Ryan Shafi
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Naples, Florida
Level Contributor
35 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed October 27, 2013

The positives: (1) the comparative price (2) clean (3) great front desk (4) location. The things that will nag at you: (1) small rooms (2) excruciatingly slow and over committed undersized elevators (3) so/so on the restaurant. The positives far outweigh the negatives.

The negatives can be easily dealt with - every room in NYC is small. Use the stairs and hit your fit bit goals. There are plenty of food choices very close by. The positives are pretty strong.

I would not use this as a family travel choice, largely because of the room size. But for a night or two in business it works fairly well.

Room Tip: Choose a low floor so that you can use the stairs if you have to.
See more room tips
  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kim K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rshafidtnyc, Manager at DoubleTree Suites by Hilton Hotel New York City - Times Square, responded to this review, October 31, 2013
Dear Kim K,

Thank you for your feedback on your last visit with us! Also, thank you for pointing out the negative and positives and you 3 star review.

Ryan Shafi
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree Suites by Hilton Hotel New York City - Times Square

Property: DoubleTree Suites by Hilton Hotel New York City - Times Square
Address: 1568 Broadway, 47th Street, New York City, NY 10036-8201
Phone Number:
Location: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#70 Business Hotel in New York City
#101 Romantic Hotel in New York City
#109 Family Hotel in New York City
#126 Luxury Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — DoubleTree Suites by Hilton Hotel New York City - Times Square 4*
Number of rooms: 460
Official Description (provided by the hotel):
DoubleTree Suites by Hilton - Times Square is the only all-suite hotel located on Broadway in the heart of Times Square excitement. The hotel recently underwent a multi-million dollar renovation and is surrounded by Broadway theaters, New York City’s world-famous restaurants, shopping, museums and sightseeing. A TKTS booth, offering discount theater tickets, is directly across from the hotel. Radio City Music Hall, Rockefeller Center, The Museum of Modern Art, Fifth Avenue shopping, St. Patrick’s Cathedral, Carnegie Hall and Central Park are all within walking distance. The hotel is just 15 blocks from Jacob Javits Convention Center, Penn Station/Madison Square Garden, Port Authority Bus Terminal and convenient to Grand Central Terminal and all (3) area airports.All of the hotel’s 460 two-room suites feature living room with sofa bed plus private bedroom and bathroom, Sweet Dreams by DoubleTree Sleep Experience bedding and modern amenities including two flat-screen televisions, wet bar, refrigerator, microwave, MP3 connectivity and large work desk with ergonomic chair. Onsite hotel amenities include newly renovated lobby with new check-in area, new Concierge/Theater Ticket Desk, brand new Ad Lib lobby lounge, brand new Gingers Restaurant, morning Coffee Kiosk, room service, complimentary 24-hour Fitness Center and complimentary 24-hour business center. The hotel has 10,000 square feet of modern event space. The hotel is 100% non-smoking. Self & valet parking is available. The hotel allows pets, with a $50 pet surcharge per stay (under 60 lbs). 24-hour Security onsite. ... more   less 
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Also Known As:
Doubletree New York City
Doubletree Times Square
Suites New York City
New York Suites
Doubletree Guest Suites Times Square Nyc
Doubletree Hotel Times Square
Doubletree Hotel New York City

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