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“Right in The thick of it”

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DoubleTree Suites by Hilton Hotel New York City - Times Square
Ranked #171 of 467 Hotels in New York City
Certificate of Excellence
Norwich, England, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Right in The thick of it”
4 of 5 bubbles Reviewed September 10, 2013

Just returned from 4 Nights,Michael on reception greeted us and gave us warm cookies he made us very welcome,room was clean and the view out of the window was fantastic,breakfast was wonderful only complaint was the bar staff could have been more friendly,would love to go back some day

Room Tip: All seem ok
See more room tips
  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mike P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bchoidtnyc, Manager at DoubleTree Suites by Hilton Hotel New York City - Times Square, responded to this review, September 11, 2013
Dear Mike P,

Thank you for taking the time to write a review of our hotel. It is fortunate to see that your stay was satisfactory, but we are sorry to hear about your interaction with our bar staff. We always strive to provide a 5 star experience, and the issue you mentioned has been discussed with our team. Thank you again for your feedback, and we hope you will stay with us again next time you visit New York City.

Kind Regards,

Brian Choi
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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7,688 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (1,502)
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English first
San Jose, California
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed September 10, 2013

My husband and I made a trip to New York earlier this year and we stayed at the Double Tree Suites right in the heart of Times Square. What a perfect location.
The room we had was nice and large for New York standards. The coffee pot and refrigerator came in handy. Right outside our window was the world famous Times Square. The lights and brightness made for a perfect place to stay.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Travel B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bchoidtnyc, Manager at DoubleTree Suites by Hilton Hotel New York City - Times Square, responded to this review, September 11, 2013
Dear Travel B,

Thank you for taking the time to write a review of our hotel. We are delighted to hear your positive feedback. We always strive to provide a 5 star service to all of our guests, and your satisfaction is important to us.

We hope you will stay with us again next time you visit New York City.

Kind Regards,

Brian Choi
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Arlington, Virginia
Level Contributor
273 reviews
118 hotel reviews
common_n_hotel_reviews_1bd8 115 helpful votes
4 of 5 bubbles Reviewed September 10, 2013

All suites. Clean with large bathroom. Very comfortable size living room with pull out couch. Step out the door and cross the street and you are at the Tickets booth. Although it is right in the middle of the Times Square chaos, I found it quieter than the nearby W, where I have stayed several times.

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 150nightsperyr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bchoidtnyc, Manager at DoubleTree Suites by Hilton Hotel New York City - Times Square, responded to this review, September 11, 2013
Dear 150nightsperyr,

Thank you for taking the time to write a review of our hotel. We are delighted to hear your positive feedback. We always strive to provide a 5 star service to all of our guests, and your satisfaction is important to us.

We hope you will stay with us again next time you visit New York City.

Kind Regards,

Brian Choi
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Birmingham, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed September 10, 2013

We stayed at the Doubletree Suites Times Square for 6 nights between 21-27 August. This was our first visit to the city as a family , we also celebrated our Silver Wedding Anniversary during our stay. Our experience was amazing!

The staff are brilliant, excellent customer service was demonstrated by every single member of staff we encountered; reception staff, door staff, bell boys, housekeeping etc always friendly and helpful. There was real feeling of team spirit in fact it was like staying with one big happy family. The Guest Service Manager Manuel Pastrana obviously leads by example, he said they would make it our ‘best anniversary to date’ and he delivered! We were given a great room on the 43rd floor with an amazing view and champagne to celebrate our big day – thank you Manny!

The suite was spacious, comfortable and clean. We enjoyed the convenience of having separate room to the bedroom, a fridge, microwave, coffee maker, wet bar area and a television in both rooms. Housekeeping provided an excellent service everyday and made a point of greeting us when we saw her in the hallway.

We used the Business Suite on the 6th floor to print our boarding passes before we checked out, this was a very helpful service to have access to.

Located in the heart of Times Square you couldn’t help but get an adrenalin rush every moment you stepped out of the front door. It is within walking distance of many attractions.

This hotel excels at what it does and provides an excellent example to others. We have already recommended it to many friends who are looking at visiting New York in the near future and look forward to staying here again on our next visit New York.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank LoveNewYork2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bchoidtnyc, Manager at DoubleTree Suites by Hilton Hotel New York City - Times Square, responded to this review, September 11, 2013
Dear LoveNewYork2013,

Thank you for taking the time to write a 5 star review of our hotel. We are delighted to hear your positive feedback and kind words about our hotel and staff.

We hope to welcome you back very soon!

Kind Regards,

Brian Choi
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orangeburg, South Carolina
Level Contributor
296 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 122 helpful votes
4 of 5 bubbles Reviewed September 10, 2013

The view from our room was right on Times Square which is great if you want to see every advertisement you can imagine in bold colors, many in motion 24-7. Good thing this hotel has heavy curtains. The location is excellent if you want to be on Times Square - just a block or two away from the theaters, shopping, etc. We had a two room suite with a 'fridge and microwave. For a New York hotel it was down right spacious. Seriously, there was a lot of room and there were four of us. The price was great and we were there during the holidays. It's not the plaza, but it is clean, up-to-date, well maintained and staffed, the rooms were comfortable, the location was great, like I said, if you want to be in Times Square and the price was incredible for the location and size of room. Yes, I recommend it.

  • Stayed December 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ACW2243
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bchoidtnyc, Manager at DoubleTree Suites by Hilton Hotel New York City - Times Square, responded to this review, September 11, 2013
Dear ACW2243,

Thank you for taking the time to write a review of our hotel. We are delighted to hear your positive feedback. We always strive to provide a 5 star service to all of our guests, and your satisfaction is important to us.

We hope you will stay with us again next time you visit New York City.

Kind Regards,

Brian Choi
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Southampton, United Kingdom
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed September 10, 2013

We took our daughter on a surprise trip to New York for her 16th birthday. We arrived at the hotel at lunchtime, and Times Square was buzzing! Thank goodness for fixed rate taxi fares to and from JFK, as I'm sure that the fare would have been horrendous as we got stuck in some serious hold ups on the way to the hotel! Unfortunately some of the hotel was covered in scaffolding, but they have to do the work sometime! the downstairs lobby exits straight into the maelstrom that is Times Square, and you have to take a lift to the 3rd floor where reception is. The welcome is great, and the nice warm cookies are very welcome after the flight and cab ride. The staff are very friendly and welcoming, but it will never sit right with me that these people rely on tips so much. Our room was clean and spacious on the 26th floor, with all the facilities you would expect in a room of this price range in NYC. 2 large flat screen TV's (although we didn't find time to watch them much!), coffee making facilities (could have done with a kettle to make tea, but we made do with the coffee maker for hot water, and it made a fairly decent brew!), huge bathroom and an adequate sitting room area which housed the sofa bed. I slept on the sofa bed, for 3 nights and found it comfortable - quite firm, which is how I like it. I understand that the main bed is also very comfortable.
The view out of the window was amazing, right down into Times Square, and there were live TV broadcasts of the NFL coverage for the weekend going on right below us. Don't come to this hotel if you want a quiet restful break! NYC is rightly called the town that never sleeps, and in this hotel, you are right in the centre of it all!
As we were only there for 3 nights we didn't get a chance to sample the restaurant, but the menu looked varied and a reasonably priced.
The staff were always friendly and polite, and the doorman began to recognise us quickly. On our daughter's birthday, we were delighted that the hotel supplied a cake for her with a little card with best wishes.
I would recommend the hotel to anyone, as it's in the heart of Times Square and most stuff is within walking distance, keeping travelling costs down in what is a quite expensive place to stay. The staff are friendly and polite and seem to be genuinely happy to see you, the rooms are just above average, although it really doesn't matter if, like us, you are out most of the time, just using the room as a base for sleeping and tea stops.
I'm sure that the slightly (very slightly) shabbiness of the room is going to be remedied soon, as they seem to be renovating the hotel from the ground up.
I'm glad to be home for a rest!!!

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nightprowler1963
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bchoidtnyc, Manager at DoubleTree Suites by Hilton Hotel New York City - Times Square, responded to this review, September 11, 2013
Dear Nightprowler1963,

Thank you for taking the time to write a 5 star review of our hotel. We are delighted to hear your positive feedback. We always strive to exceed our guest expectations, and your satisfaction is important to us.

We hope you will stay with us again next time you visit New York City.

Kind Regards,

Brian Choi
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, United States
1 review
1 of 5 bubbles Reviewed September 10, 2013

This hotel could be very nice with its location but the age of the furnture and amenites in the room have been left unattened for and are in bad shape. Would not recommend this hotel until they change out there furniture. Also had damages done to my car with their valet service and hotel took no responsibilities for the incident or the repairs, although they were the ones that billed me for parking.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Ellie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bchoidtnyc, Manager at DoubleTree Suites by Hilton Hotel New York City - Times Square, responded to this review, September 12, 2013
Dear Ellie W,

Thank you for taking the time to write a review of our hotel. We sincerely apologize for the inconvenience you experienced with the room condition and the car damage. We are also sorry for the way your car incident was handled by our team, and the issue has already been addressed with the relevant team member with training. We are glad that we were able to provide solution to your incident. Moreover, we will make every effort to be sure our rooms meet the highest housekeeping standard. Thank you again for your feedback and we hope you will give us another opportunity to make your stay the best it can be.

Kind Regards,

Brian Choi
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree Suites by Hilton Hotel New York City - Times Square

Property: DoubleTree Suites by Hilton Hotel New York City - Times Square
Address: 1568 Broadway, 47th Street, New York City, NY 10036-8201
Phone Number:
Location: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#70 Business Hotel in New York City
#101 Romantic Hotel in New York City
#109 Family Hotel in New York City
#126 Luxury Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — DoubleTree Suites by Hilton Hotel New York City - Times Square 4*
Number of rooms: 460
Official Description (provided by the hotel):
DoubleTree Suites by Hilton - Times Square is the only all-suite hotel located on Broadway in the heart of Times Square excitement. The hotel recently underwent a multi-million dollar renovation and is surrounded by Broadway theaters, New York City’s world-famous restaurants, shopping, museums and sightseeing. A TKTS booth, offering discount theater tickets, is directly across from the hotel. Radio City Music Hall, Rockefeller Center, The Museum of Modern Art, Fifth Avenue shopping, St. Patrick’s Cathedral, Carnegie Hall and Central Park are all within walking distance. The hotel is just 15 blocks from Jacob Javits Convention Center, Penn Station/Madison Square Garden, Port Authority Bus Terminal and convenient to Grand Central Terminal and all (3) area airports.All of the hotel’s 460 two-room suites feature living room with sofa bed plus private bedroom and bathroom, Sweet Dreams by DoubleTree Sleep Experience bedding and modern amenities including two flat-screen televisions, wet bar, refrigerator, microwave, MP3 connectivity and large work desk with ergonomic chair. Onsite hotel amenities include newly renovated lobby with new check-in area, new Concierge/Theater Ticket Desk, brand new Ad Lib lobby lounge, brand new Gingers Restaurant, morning Coffee Kiosk, room service, complimentary 24-hour Fitness Center and complimentary 24-hour business center. The hotel has 10,000 square feet of modern event space. The hotel is 100% non-smoking. Self & valet parking is available. The hotel allows pets, with a $50 pet surcharge per stay (under 60 lbs). 24-hour Security onsite. ... more   less 
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Also Known As:
Doubletree New York City
Doubletree Times Square
Suites New York City
New York Suites
Doubletree Guest Suites Times Square Nyc
Doubletree Hotel Times Square
Doubletree Hotel New York City

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