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“The best costomer service on the planet”

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Cosmopolitan Hotel - Tribeca
Ranked #237 of 467 Hotels in New York City
Certificate of Excellence
Slingerlands, New York
Level 2 Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“The best costomer service on the planet”
Reviewed May 9, 2014

whoever trained the staff is the god of customer service.

the room was nyc small, but very cozy, clean and comfortable. everything was neat and clean.

you have to experience the customer service to believe it.

very cheap price. Tribeca is beautiful. it's filled with young people and babies. the restaurants are a pretty value. it's walking distance to china town and little Italy.

they would not let my bicycle in the room for the 5 boro tour. this is a mistake because all the other hotels let bikes in for the 5 boro tour.

warming - the met is closed on the first Monday in may. this is the day after the 5 boro tour which is the first sunday in may. that sucks.

Room Tip: they're all just clean crash pads...not a place to hang out.
See more room tips
  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank tgreeeen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,936 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (220)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
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English first
Level 2 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed May 9, 2014

We stay here for 4 Days and every Things is good - especially the service - the staff is great! The location is central with Nice shops. The room is very clean. I Can defently recommand cosmopolitan . So if you going to New York stay In comsi value for money! !

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Christa L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Moscow
Level 6 Contributor
153 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed May 9, 2014

I specially chose this area for the second visit of New York. The subway is literally two steps away from hotel doors. But, generally it is necessary to move on foot and it isn't so difficult. Wi=fi in number worked normally. In corridors carpets that muffles sounds of steps and sliding suitcases, sound insulation good though, probably, I had no neighbors lie.
Now about that wasn't pleasant. In number the window which didn't wash years 200 doesn't open, blinds are covered with a dust layer and under a bed a dust. If you have an allergy - beware of this hotel! In corridors there is a strong smell of disinsection. The conditioner isn't present, under a ceiling the fan drives a dead air. In a corridor the huge cockroach rolled, it there lay three days and nobody moved away him. Here such cleaning in Cosmopolitan hotel! Windows of my number left to the yard where directly in a window the pipe stuck out and the constant rumble was heard. The Cosmopolitan cafe is closed.
For the following visit I will precisely choose other hotel and I won't advise to stay in Cosmopolitan hotel the acquaintance.

  • Stayed April 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Natalisha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Castle
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed May 8, 2014

This hotel could not have been in a better location for all of the tourist-type things we did. Metro stop right outside the door, 9/11 Memorial, Soho, and much more w/in easy walking distance. Awesome!

  • Stayed May 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank Diane L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level 6 Contributor
227 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed May 8, 2014

Pros:
- good location, with a very short walk to the red & green subway lines
- plenty of places to eat nearby, plus Starbucks/subway station right downstairs
- the staff were consistently friendly & as helpful as they could be
- rooms are kept clean

Cons:
- street noise from West Broadway & Chambers Street is quite loud
- poor insulation for noise & heat (gaps between the windows let in noise from outside)
- rooms are basic, without things such as a bar fridge or tea/coffee
- the hotel has few extras (such as pool/gym/restaurant), with a couple of computers downstairs (free to use) and flight times

Using booking.com I asked for a room facing away from West Broadway & as high up as possible. Upon arrival we were given a room on level five, at the corner of West Broadway & Chambers Street. We gave it a go for two nights & hardly got any sleep - the join between top & bottom sliding windows was letting in quite a lot of night-time street noise...

The hotel gave us another room on the same level, but facing the back of the building. They were quite nice about it, we packed our stuff in the morning & our bags were moved during the day (which we were thankful for, since there was minimal inconvenience)... However, the second room was right near an air vent/outlet which kept going all night long (and the air conditioner was very loud as well).

This hotel could be a good value-for-money option if you're a heavy sleeper and not at all disturbed by being kept awake, or woken by noise... However, this flaw for our trip was an overwhelming factor and hence the poor rating...

  • Stayed May 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank David_Maywald
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maryville
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed May 1, 2014

Our experience was great. The staff was very accomadating, the rooms were very clean and comfortable. A bonus for our stay was the location of this hotel as its corner had a subway entrance/exit. It is located within good walking distance to atleast a dozen tourist sites including 9/11 ground zero and the ferry for Liberty/Ellis islands.

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
2 Thank Jim C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 1, 2014

located in Tribeca, 2 minutes from ground zero, the exit of the subway, convenient for visiting manhathan and throughout New York. hotel with wifi. nice and helpful staff. there is no room in the rear view of the city.
for an evening meal, excellent side street in Mudville 9 Saloon (126 Chambers St, New York, NY)

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Securvenice
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Cosmopolitan Hotel - Tribeca

Property: Cosmopolitan Hotel - Tribeca
Address: 95 West Broadway, At Chambers Street, New York City, NY 10007-1151
Phone Number:
Location: United States > New York > New York City > TriBeCa , Manhattan
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service
Hotel Style:
#204 Family Hotel in New York City
#234 Romantic Hotel in New York City
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Cosmopolitan Hotel - Tribeca 3*
Number of rooms: 131
Official Description (provided by the hotel):
Located in the exciting neighborhood of Tribeca, the Cosmopolitan Hotel - Tribeca offers exceptional service, upscale amenities and a prime location. Historic Tribeca and neighboring Soho are at the epicenter of the New York City art, shopping and restaurant scene. Greenwich Village is within walking distance as well as Wall Street,the Financial District, Westfield Mall at the World Trade Center, Brookfield Place and the Oculus. In addition to providing a firsthand experience of the unique New York City downtown culture, the Cosmopolitan offers easy access to all New York City attractions with the Chambers Street Subway station conveniently located just steps from the hotel. The Cosmopolitan Hotel's personable staff ensures guests have a memorable experience while visiting New York City. The hotel offers an array of upscale amenities such as Frette linens, CO Bigelow Original Apothecary Bath products, room service by the Palm Restaurant Tribeca, complimentary Wi - Fi and the New York Times. Guests can enjoy the hotel's state of the art Fitness room as well as a full service Starbucks and Pret A Manger on hotel premises. Our accommodations can suit every need from superior and deluxe rooms to junior suites. ... more   less 
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Also Known As:
Cosmopolitan Hotel New York City
Cosmopolitan Hotel Tribeca

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