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“Good value for money, just average though”
Review of The Watson Hotel

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The Watson Hotel
Ranked #353 of 468 Hotels in New York City
Reviewed March 13, 2013

This Hotel was nothing special, it was clean and warm and the only thing that really stands out to me was the little tags on the pillows advising which one was soft and which was firm!

The bathroom was really tiny, with a separate sink area.

Oh and the other thing was the service at the restaurant was pretty bad, we didn't end up eating there because we were ignored for about 15 mins, whilst waiting to be seated, so we went elsewhere.

  • Stayed: February 2013, traveled with family
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Thank Keiran W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at The Watson Hotel, responded to this reviewResponded July 11, 2013

Dear Kezzwezz,

Thank you for your feedback. It is our goal to consistently provide superior service and accommodations at our hotel and your comments are very important to us. We are glad to read you like the tags on our pillows. However, we are truly sorry for letting you down on some aspects of your stay. Though we would prefer you had a better experience at our hotel, we would like to thank you for sharing your thoughts and we hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Connie D
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,919 - 1,925 of 4,352 reviews

Reviewed March 12, 2013

As many others have written, this is a fairly well located hotel a few blocks from shops, restaurants, the subway and highlights such as MOMA, Time Warner Building & Central Park. The rooms are relatively large for NYC and have free wifi. I liked that you can still open windows (if only a little), they don't gouge you for meals like some hotels, and there is an ATM in the lobby. On the negative side, rooms do not have a fridge, the building & elevators are showing their age, one or two staff let down the otherwise very good standard of service, and there is not much to see or do in the immediate vicinity of the hotel. If other guests would learn not to slam their doors shut all night & day, it would be nice, but that is not the hotel's fault. A decent stay at, for NYC, a decent price.

  • Stayed: March 2013, traveled on business
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Thank nagoyafrog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at The Watson Hotel, responded to this reviewResponded July 11, 2013

Dear nagoyafrog,

Thank you for the candid review of our hotel. We strive to provide the best possible experience and it is great to read from our guests on how we are doing. We are glad to read you liked your room and the free internet service. However, we regret letting you down on some aspects of your stay. I have taken note of your valuable comments and will use these to monitor and improve the quality of services we offer to our guests.

Thank you for staying with us and we hope to have an opportunity to serve you again.

Sincerely,

Connie D
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 12, 2013

At about $225 this hotel is a reasonable value considering it's location. The lobby is nice enough & reasonably upscale. The rooms are a nice size for NYC, but on the smaller size of 'standard'. This is an old hotel & it shows in the nooks & crannies. Bath on the tight side & hot water can take a LONG time to draw. Beds OK. Clean enough. (Not so) easy chairs ripped to shreads on arms. All employees I met were foreign, but understood us well enough. Elevators marginally adequate. You're not likely to be disappointed for the price. On occasion you can get the nearby Hilton for around $50 more, which would be well worth the extra money.

  • Stayed: March 2013, traveled on business
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Thank cruisedoc1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at The Watson Hotel, responded to this reviewResponded April 1, 2013

Dear cruisedoc1,

Thank you very much for taking the time to share your comments online. I am sorry that you encountered some issues with the condition of the property. I have taken note and wish to thank you for all your valuable comments. These are of great importance to us and allow us to monitor and improve our service continually.

Sincerely,

Karen G.
Case Manager
IHGCare

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Reviewed March 12, 2013

I stayed for 3 nights and was very happy with the hotel. It was ideally located for the Metropolitan Opera House (the reason for my visit) and I was pleasantly surprised by the relative lack of noise in the room. Maybe I was fortunate to have a room at the rear of the hotel, so an a fairly minor street. On previous stays in Ney York City, I've been quite unable to sleep because of all-night police and ambulance sirens and other noise, so this stay was relatibe bliss. The Gotham cafe was fine for a reasonably-priced breakfast and the hotel provided all I needed for a comfortable stay. I was particurly pleased about this as some of the reviews, perhaps dating from a perid when the hotel was undergoing major renovation, talked of long waits for elevators, bedbugs, and unpleasant staff but I encountered none of these problems ands was entirely happy with my stay. Obviously this is not a luxury hotel and doesn't pretend to be so, but was perfectly adequate for my needs.

  • Stayed: March 2013, traveled solo
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1  Thank Suffolktraveller33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at The Watson Hotel, responded to this reviewResponded July 11, 2013

Dear Suffolktraveller33,

I want to thank you so much for taking the time to provide us with such important information about your recent stay. We are delighted to hear you enjoyed your stay and and found our location convenient. Your positive feedback makes it all worth our efforts.

Thank you again for your feedback. We look forward to your next visit.

Sincerely,

Connie D
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 9, 2013 via mobile

This hotel has an excellent location and is within walking distance to Times Square, Central Park and the theatre district.
The rooms are well appointed, spacious, comfortable and definitely value for money. The room numbering system, however, is bizarre - the North tower contains the evenly numbered rooms and the South tower the odd numbered ones, which doesn't make a lot of sense and is frustrating when you can't find your room after a long flight!
Overall, the location on 57th Street is the main reason to choose this hotel.

  • Stayed: March 2013
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Thank dontcallmesharon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 6, 2013

After looking through numerous places to stay in New York, a friend and I decided on the Holiday Inn 57th Street, mainly for its central location, and great value for money.
Although the rooms and hallways are slightly dated, the rooms are more than comfortable with all the necessities.
Our room was much bigger than expected with two double beds for the twin room.
The food was good, but a little over priced.
The staff were friendly and helpful although only one member of staff on the concierge desk at one time which often lead to waiting for quite sometime.
Also be aware there is no safety deposit box in the room, only the option of using one at the reception which is only big enough for passports and cash, not items such as cameras, iPads, laptops etc.
During our stay our flight home got cancelled due to bad weather, as soon as we found out the hotel were able to accommodate us for an extra night with no hassle.
I would recommend staying at The Holiday Inn to anyone staying in New York.

Stayed: February 2013, traveled with friends
1  Thank Emma D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at The Watson Hotel, responded to this reviewResponded July 12, 2013

Dear Emma D,

Thank you for taking time out of your busy day to leave us a candid review. I would like to offer a sincere apology regarding the lack of safe deposit box. We will look into this point. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.

Sincerely,

Orlando A.
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 6, 2013

I used points. We chose this hotel because it required far less points then the other chains in midtown. Location was important in terms of restaurants and the memorial service we needed to attend to. Knowing the cost of a NYC hotel, the value for what we got was excellent. We were in the wing that has yet to be renovated. Had we been in one of the renovated rooms, the value would have been outstanding.

Room Tip: Ask for on of the renovated rooms.
  • Stayed: February 2013, traveled with family
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Thank Alex080856
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Watson Hotel

Address: 440 West 57th Street, New York City, NY 10019-3013 (Formerly Holiday Inn Midtown / 57th St)
Phone Number:
Location: United States > New York > New York City > Midtown , Hell's Kitchen , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #353 of 468 Hotels in New York City
Price Range: $154 - $393 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Watson Hotel 3.5*
Number of rooms: 597
Reservation Options:
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Also Known As:
Holiday Inn Midtown New York
Holiday Inn New York City
Holiday Inn Nyc
Holiday Inn Times Square
Holiday Inn Midtown 57th Street
Holiday Inn Midtown Manhattan
New York City Holiday Inn
Holiday Inn Manhattan Midtown

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