I stayed two nights at the Hilton Manhattan East, located just a few blocks from Grand Central Station, while in town on business. The staff was professional and accommodating. I asked for a quiet room, and the room was quiet. No traffic noise or even much noise from other guests. The bed was comfortable--I slept well. The room had plenty of lights and was a decent size for NYC. Overall, it was clean, though there was chewing gum stuck to the side of the headboard.
Though a plaque outside notes this is a historic hotel, inside it just feels tired and outdated. The room had so little décor it's almost depressing. It's furnished with plain brown very scuffed furniture with beige walls and beige and gray striped curtains. the bed spread is plain white, and there isn't even a token painting on the wall. They do have a useful master light switch by the bed and at the door that controls all the lights in the room. You can turn them all on and off with one button. There is an in-room thermostat, but my room was a bit too cool and despite having the heat on, it never seemed to get any warmer.
The rooms do not have refrigerators, but they are available on request for a modest fee. I had requested one a few days before my arrival which was noted on my reservation and it was promptly brought up to my room after I checked in. Though it worked when the hotel employee plugged it in--he checked it to be sure--when I got up the next morning it had stopped running at some point and wasn't cold at all. I had to plug it into another outlet and turn the cold temp to maximum to get it to work.
The shower is so confusing to operate that there is a multi-step diagram with instructions on how to use it. I don't know how someone who isn't an English-speaker would manage it. It seemed quite confusing, and part of the diagram didn't even match the shower head I actually had. Water pressure was a bit low, but temperature was good. The toilet kept running about every half hour--I closed the bathroom door so I wouldn't hear it while I slept.
There is a fee of about $15 per day for internet access. But access for me was constantly flickering on and off. I managed to access it just long enough to pay for it, but not to really use it. There was also a note that the fee was for internet access on only one device. I don't know if they charge more for additional devices--I was never able to get a connection long enough to find out. I called the front desk for help, and a technician arrived quickly. He was polite and apologetic, and advised that I stand in the short hall just inside the door of my room where I might get a better signal or go down to the lobby. When I asked that the fee be refunded at check out due to this problem, the front desk agent was quite apologetic and understanding and did refund it. He said they had been having issues with iPads and iPhones. I was able to get a good signal on my phone on the 3G network in my room.
Room service is offered, but I walked a block down the street to the Pax Deli for breakfast. You can also find a food court on the lower level of Grand Central Station with a lot of counter-service dining options. And of course, New York is full of restaurants.
Overall, this hotel was just okay to me. Nothing overtly wrong with it, and if the price was good I wouldn't object to staying here again (if they can get the internet service working). It seems the staff is doing their best, but the hotel itself would benefit from an update. If you just need a place to sleep and are going to spend most of your time seeing the sites, this hotel is worth considering.
One final note, there is another Hilton that is also on 42nd Street, in Times Square. This hotel is at 42nd and 2nd Avenue, which you'll want to mention if you take a taxi. I had one cab driver take me to the wrong Hilton.
- Official Description (provided by the hotel):
- Formerly the Tudor Hotel, this Midtown historic boutique hotel was transformed and reopened in 2010 as the Hilton Manhattan East. 300 Guest Rooms and Suites located on East 42nd St. Walking distance to Grand Central, Midtown and the United Nations. As of January, 2017 it is now Hilton New York Grand Central. ... more less
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- Also Known As:
- Hilton Manhattan East Hotel New York City
- Tudor Hotel United Nations
- Crowne Plaza United Nations
- Tudor Hotel New York City