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“Great for quick stay”

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Hilton New York Grand Central
Ranked #311 of 467 Hotels in New York City
White Plains, New York
Level Contributor
90 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Great for quick stay”
4 of 5 bubbles Reviewed November 20, 2013

Stayed here for a Manhattan weekend. Comfortable (in the Honors-level rooms), very convenient, hospitable professional staff. Very much in the heart of Midtown, convenient to bus & subway, without having to be in the crush of tourists and perpetual traffic.

Room Tip: Rooms in rear tower have limited natural light and views. It appears all windows are double glazed...
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  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Norman_Luxury_Yacht
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TedMcCallum, General Manager at Hilton New York Grand Central, responded to this review, November 21, 2013
We are pleased to see that you enjoyed your stay with us. Thank you for mentioning our convenient, yet quiet, midtown location and the professional hospitality provided by our staff. We hope you will visit us again. Thank you for taking the time to share your experience with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,318 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (341)
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English first
New York City, New York
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed November 19, 2013

always a great stay. Unlike many of the other Hiltons, the Hilton Manhattan East is a warm and friendly Hotel. The staff goes out of their way to make you feel welcome. Thank you Kevin and Vito and Richard!

  • Stayed November 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
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    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Diana G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TedMcCallum, General Manager at Hilton New York Grand Central, responded to this review, November 20, 2013
It is very nice to hear that you feel so much at home here. Thank you for recognizing several of our staff members as well as the warm and friendly feeling of our hotel. We hope to see you again soon.
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Atlanta GA, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed November 16, 2013

I wrote a review earlier on in this survey. It was an excellent trip and I always chose this hotel because I grew up in the neighborhood so I feel like I am coming home. The service is always wonderful and the rooms are great. The location is terrific as you can get everywhere by bus if you wish.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Charles A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TedMcCallum, General Manager at Hilton New York Grand Central, responded to this review, November 18, 2013
Thank you so much for choosing to stay with us because you feel so close to home while you are here. We truly appreciate the very nice comments about our location and the service provided by our staff. We look forward to welcoming you "home" during your next visit to New York City.
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Miami, Florida
Level Contributor
37 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 bubbles Reviewed November 15, 2013

This is a charming boutique style hotel with an excellent Midtown Eastside location. The room was very large and nice. It was tastefully decorated as well. It had a large balcony with a great view. The staff was extremely pleasant and friendly. I will be looking forward to my next visit to this hotel.

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Samuel K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TedMcCallum, General Manager at Hilton New York Grand Central, responded to this review, November 18, 2013
We appreciate that you took the time to let us know how much you enjoyed your accommodations and the friendly service provided by our staff. As you stated, we are located on the quiet side of midtown with close proximity to Grand Central Station and easy access to midtown shopping, Times Square, and Broadway theatres. We look forward to welcoming you back to our hotel soon.
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Alexandria, Virginia
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed November 13, 2013

Awesome hotel, great service.
Had a balcony room over looking Tudor City- incredible view. Really spacious balcony. Cant wait to come back. Great service. Bellman / valet were very welcoming. Front desk was very helpful with local area breakfast recommendations. Great experience.

Room Tip: Balcony rooms are awesome! big balcony for NYC
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  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Scott R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TedMcCallum, General Manager at Hilton New York Grand Central, responded to this review, November 14, 2013
Thanks for the coolest review of the week!! So glad to see that you enjoyed the balcony room, the view, the hotel, the service, and our people. We look forward to welcoming you back soon.
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Indiana
Level Contributor
34 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed November 11, 2013

Even though it was an easy walk to many of the tourist attractions we planned to visit, it was set away just far enough to provide a nice quiet place to get away at the end of the day. We didn't go to the restaurant or bar. We also didn't spend much time in our room or need much in the way of service so I can't rate those items. Check-in was quick and easy for us.

Our room was comfortable enough for a short stay. It was clean and the staff was friendly.

Our biggest complaint was with the business center. Most hotels allow guests to print boarding passes for free. There was a potential charge for this. We just waited until we arrived at the airport.

I would return.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank rrah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TedMcCallum, General Manager at Hilton New York Grand Central, responded to this review, November 12, 2013
We appreciate that you pointed out our convenient, yet quiet, location - easy access to Grand Central Terminal and the many sights and attractions in New York City. Thanks also for mentioning the friendliness and helpfulness if our staff. All of our business center computers offer free boarding pass printing by clicking on the airplane icon on the home screen. I am sorry that was not made clear to you. I hope we will see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta
Level Contributor
137 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
3 of 5 bubbles Reviewed November 8, 2013

I stayed 2 nights during a business trip. Convenient location, but underwhelming service, especially for a Hilton property. Bellman stand often empty, no ramp to roll luggage up to door. Check in was painfully slow, complicated by a computer system that had crashed and was down for my entire stay. Reception staff was bustling around, but not really helping any guests. One staff person started to help me, then disappeared, so I had to wait for someone else. Room was small, mattress was too soft. Desk chair wedged up against bed, so not a lot of room to actually sit in the desk chair to work. Room AC/heat was one temp....either 65 on AC setting, or 72 on heat. I kept turning it off, then on, to regulate the room. Broken tile in the bathroom exposed holes in the baseboards. I expected better.

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MrsJAtlanta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TedMcCallum, General Manager at Hilton New York Grand Central, responded to this review, November 11, 2013
I am very sorry that we failed to meet your expectations on this business trip. We normally receive excellent feedback about our staff and service so it is very disappointing that we did not deliver for you. The entire Hilton system experienced unexpected down time last week which limited our ability to provide our usual level of service. I hope you will consider giving us another opportunity to serve you. We appreciate your feedback. It will motivate us to do better.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton New York Grand Central

Property: Hilton New York Grand Central
Address: 304 East 42nd Street, New York City, NY 10017-5905
Phone Number:
Location: United States > New York > New York City > Midtown , Manhattan , Murray Hill
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#141 Business Hotel in New York City
#179 Romantic Hotel in New York City
#193 Luxury Hotel in New York City
#216 Family Hotel in New York City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton New York Grand Central 4*
Number of rooms: 300
Official Description (provided by the hotel):
Formerly the Tudor Hotel, this Midtown historic boutique hotel was transformed and reopened in 2010 as the Hilton Manhattan East. 300 Guest Rooms and Suites located on East 42nd St. Walking distance to Grand Central, Midtown and the United Nations. As of January, 2017 it is now Hilton New York Grand Central. ... more   less 
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TripAdvisor is proud to partner with Hilton Hotels Direct, Booking.com, Hotwire, Expedia, Hotels.com, Travelocity, Priceline, Cancelon, TripOnline SA, getaroom.com and HotelQuickly so you can book your Hilton New York Grand Central reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Manhattan East Hotel New York City
Tudor Hotel United Nations
Crowne Plaza United Nations
Tudor Hotel New York City

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