Myself and my partner go away quite a bit and had high hopes for this hotel as it's a well known hilton. When we arrived at the hotel one of the staff were rude to us and acted as if she didn't want to be there at all, Which is not what you want when your on your holiday. We expected a small room and this was not an issue however when in the bathroom a massive crack in the floor tile under the sink which we couldn't avoid to the size of the room and also right where you would stand when using the sink this was unacceptable. There was also scaffolding blocking our window so there was no view, and we were not informed of this during check in.
They then also when we checked in held too much money on my visa which meant the money I had saved to spend in NY I couldn't because they had made a mistake. This did unnerve me a bit as for a hilton I did not expect this and this should not happen. I think just have a think about your hotel when your staying in New York and maybe choose a boutique hotel with better reviews. And I'm not normally one to complain and am normally open minded when it comes to hotels but I won't be going back here again.
- Official Description (provided by the hotel):
- Formerly the Tudor Hotel, this Midtown historic boutique hotel was transformed and reopened in 2010 as the Hilton Manhattan East. 300 Guest Rooms and Suites located on East 42nd St. Walking distance to Grand Central, Midtown and the United Nations. As of January, 2017 it is now Hilton New York Grand Central. ... more less
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- Also Known As:
- Hilton Manhattan East Hotel New York City
- Tudor Hotel United Nations
- Crowne Plaza United Nations
- Tudor Hotel New York City