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“Great Location- just small - room facing wall”

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Hilton New York Grand Central
Ranked #332 of 468 Hotels in New York City
Reviewed October 2, 2013

the hilton manhattan lives up to 3 star standards. the rooms were small. had room facing a.....WALL. the location is great though. the room was clean and the bed was extremely comfortable. the staff made a few erros with requests so i would rate service as average. the hotel was sufficient for what we required. the area is quite busy and loud at night so may not be good for light sleepers. it was an adequate stay.

  • Stayed: September 2013, traveled as a couple
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Thank Sane G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TedMcCallum, General Manager at Hilton New York Grand Central, responded to this reviewResponded October 14, 2013

We would love to have you back so that you can enjoy one of our many rooms with views of the United Nations, the East River or the Chrysler Building. Please accept our apologiy for not providing one of these rooms during your stay with us. We are not certain what "errors" were made, but we appreciate the feedback and we will continue our efforts to correctly provide personal and caring service to our guests.

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1,575 - 1,581 of 2,467 reviews

Reviewed September 29, 2013

Great location easy access to all business venues and tourist sights, small rooms but this is the case in Manhattan hotels anyway... compact, comfortable and well appointed bedrooms and bathrooms. Staff very friendly front desk staff extremely helpful and genuinely happy to help. Good breakfast, nice bar.

  • Stayed: September 2013, traveled on business
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Review collected in partnership with Hilton Hotels & Resorts
Thank Ashton2006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TedMcCallum, General Manager at Hilton New York Grand Central, responded to this reviewResponded October 15, 2013

Many thanks for your comments about the convenience of our location and our friendly and accommodating staff. We look forward to welcoming you back for a future visit.

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Reviewed September 27, 2013

Great location walking distance to Times Square and Central Park, Empire State building, Grand Central Station and short walk to the subway to ground zero. Lots of restaurants and pubs to choose from close by. Staff very friendly and accommodating.

  • Stayed: September 2013, traveled with friends
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Review collected in partnership with Hilton Hotels & Resorts
Thank TJTravellers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TedMcCallum, General Manager at Hilton New York Grand Central, responded to this reviewResponded October 15, 2013

We are happy to hear that you enjoyed so many historic sites that are convenient to our hotel. Thank you for recognizing the friendly spirit and hospitality provided by our staff. We hope you will visit us again soon.

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Reviewed September 27, 2013

This has agood location no doubt. My office was right next to this hotel , so chose it. Rooms are small in size except the few rooms and you dont feel luxury at all. Many of the 3* hotels are better than this hotel.

Stayed: September 2013, traveled on business
Thank JaniKu303
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TedMcCallum, General Manager at Hilton New York Grand Central, responded to this reviewResponded October 15, 2013

We are pleased to know that our hotel is so close and convenient for the business you were conducting during your stay with us. We are a historic landmark hotel with unique and comfortable accommodations and a friendly and caring staff, but we have never claimed to be a luxury hotel. I am sorry we did not meet your expectations.

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Reviewed September 25, 2013

Close proximity to Times Square, Grand Central Railway Station, restaurants & bars. Yes the rooms are small but but hey this is NYC. The rooms are very comfortable & clean. The bar / restaurant area is excellent & bar snacks are adequate for quick bite.

  • Stayed: August 2013, traveled as a couple
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Thank Rob H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TedMcCallum, General Manager at Hilton New York Grand Central, responded to this reviewResponded October 15, 2013

Thanks so much for writing to let others know how convenient our location is to the sights and sounds of New York City. We hope to see you again.

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Reviewed September 23, 2013 via mobile

This hotel amazed me with breathtaking views of Tudor City. Yes the rooms are smallish but who stays in their room in NYC? We lucked out with a balcony overlooking the east river. My husband and i were overjoyed and felt the service was excellent, i am definately staying here again!

  • Stayed: September 2013
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Thank Moonbaby728
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TedMcCallum, General Manager at Hilton New York Grand Central, responded to this reviewResponded October 15, 2013

I am pleased to learn that you enjoyed your recent stay at our hotel. We do have several rooms with balconies and spectacular views so I am so glad you enjoyed this feature. Many thanks also for your kind comments about our staff. We look forward to welcoming you when you return to New York.

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Reviewed September 22, 2013

Hilton Manhattan East is a charming little boutique-style hotel near the heart of Manhattan, close to many things like Grand Central, subways, restaurants, bars, and so forth, but it’s off a major avenue so the neighborhood is quiet (compared to hotels on the avenues).

The building is almost a century old, so the halls are super-small by modern standards, and the elevators are tiny. But the rooms are refurbished, very comfortable, and decorated with taste. The bathrooms are modern and gorgeous, lots of marble. The lobby is immaculate and also very modern. Staff is friendly and attentive. Each room has a closet (not just a closet cabinet) dresser, desk, and programmable personal safe.

If you’re looking for traditional Hilton uber-glitz with chocolate on the pillows, floor-to-ceiling windows, and power-operated curtains, then look elsewhere. But if you want a comfortable, quiet, happy property where staff remembers your face, then this is the place for you.

That being said, I had a couple of complaints, but they’re minor complaints (for me).

1. My room had two temperature systems, one was a standard in-room thermostat control, and a second system was automatic building-wide (surely a hold-over from past decades). The practical result is that the second system was always on, in this case cooling the room even when I was cold. My simple solution was to use the thermostat system heater to balance the temp. It worked perfectly, but it required some thought to implement.

2. My mattress was a bit saggy in the middle. Nevertheless, I slept well.

Neither of my complaints were deal breakers. Also, I didn't eat at the restaurant or drink at the bar. Both looked inviting, so perhaps I'll try them another time, but with all of Manhattan outside, hanging around in the hotel was not on my to-do list.

Overall, I loved this little hotel, and will definitely return.

  • Stayed: August 2013, traveled on business
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Thank AuthorLAX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TedMcCallum, General Manager at Hilton New York Grand Central, responded to this reviewResponded October 15, 2013

We loved your description of a "comfortable, quiet, happy property where the staff remembers your face." This is indeed that kind of hotel. We will address the thermostat and the mattress comments, but we truly apprciate your kind comments about our hotel and our people. We hope to see you again soon.

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Additional Information about Hilton New York Grand Central

Address: E 42nd St, New York City, NY 10017-5905
Phone Number:
Location: United States > New York > New York City > Midtown , Manhattan , Murray Hill
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#137 Business Hotel in New York City
#175 Romantic Hotel in New York City
#206 Luxury Hotel in New York City
#211 Family Hotel in New York City
Price Range: $164 - $514 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton New York Grand Central 4*
Number of rooms: 300
Official Description (provided by the hotel):
Formerly the Tudor Hotel, this Midtown historic boutique hotel was transformed and reopened in 2010 as the Hilton Manhattan East. 300 Guest Rooms and Suites located on East 42nd St. Walking distance to Grand Central, Midtown and the United Nations. As of January, 2017 it is now Hilton New York Grand Central. ... more   less 
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Also Known As:
Hilton Manhattan East Hotel New York City
Tudor Hotel United Nations
Crowne Plaza United Nations
Tudor Hotel New York City

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