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“Recommend this hotel if you don't need wi-fi”

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Hilton New York Grand Central
Ranked #319 of 467 Hotels in New York City
Tokyo, Japan
1 review
“Recommend this hotel if you don't need wi-fi”
Reviewed August 18, 2013

The location, the staffs, the cleanliness of the room, overall value is extremely good for anyone not in need of a wi-fi connection. If you need wi-fi connection, the connection this hotel provides if extremely volatile, and often cuts you off.

  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Yoshiki Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,346 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (344)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
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English first
Dover, United States
1 review
Reviewed August 17, 2013

Attention to detail, even the smallest details make my stay exceptional. It's location afforded access to the UN building, Time Square, Soho, and everything in between. The staff is courteous and attentive making the stay one of the best I've ever experienced.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Thomas L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrankCosentino, General Manager at Hilton New York Grand Central, responded to this review, August 30, 2013
We are so pleased that you thoroughly enjoyed your stay with us. Wer look forward to welcoming you back as your travels bring you to NYC.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bengaluru, India
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed August 15, 2013

Pros
1. The hotel is at a very good location. I feel the location is because, it was a bit away from where all the traffic is. Times Square is about 10-15 walk from here.

Cons

1. Rooms - Extremely Small
2. My location of the room was not good. It seems there was a construction going on. So the window view was not good.
3. Breakfast was ok. I stayed here for 3 nights. The breakfast menu was the same, not much choice in the buffet.
4. The business center is paid which I thought was weird.

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank stilwalli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrankCosentino, General Manager at Hilton New York Grand Central, responded to this review, August 21, 2013
Thank you for taking the time to share feedback on your recent stay with us via TripAdvisor. We appreciate your honest input and apologize we did not better impress you. We will use your comments as we work to improve our guests' satisfaction and we hope you will return to stay with us the next time you are in the area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York, United States
2 reviews
Reviewed August 12, 2013

Our room was frigid. Maintenance came and said sorry, we can't turn off the air conditioning. $500 a night. Okey dokey. I don't blame the staff...they are actually quite friendly....but that doesn't help when your room is freezing

  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Douglas L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sykesville, United States
1 review
Reviewed August 11, 2013

Great location for Manhattan. Would stay again. Clean and accommodating. Staff was professional and respectful. If you want a great price and be located in a great part of Manhattan, then this location is for you. Location of the hotel has everything you may need within walking one block of hotel. For example, convenience stores, quick breakfast and affordable lunch and dinner options are within one block. If you don't feel like walking the NYC cab service can get you to any high profile terrorist location at $20.00 or less.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank John F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrankCosentino, General Manager at Hilton New York Grand Central, responded to this review, August 30, 2013
Thank you for chosing to stay at the Hilton Manhattan East and sharing your positive experiences from your stay with us. I have shared your commentary with the staff and we Thank You for being a loyal guest.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed August 10, 2013

Great hotel, convenient location to Grand Central (2 blocks). About 10 blocks walk to Time Square, which was not bad. Not a lot of restaurants in the immediate area,, but you're not far away from anything. Will definitely stay here again.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrankCosentino, General Manager at Hilton New York Grand Central, responded to this review, August 30, 2013
We are so pleased that you thoroughly enjoyed your stay with us. Wer look forward to welcoming you back as your travels bring you to NYC
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Weybridge, Surrey
Level Contributor
353 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 119 helpful votes
Reviewed August 8, 2013

Pretty centrally located for Manhatten at 2nd Ave and 42nd street so Grand Central is just a few blocks away.

Stayed on the 15th floor with nice views towards Queens. Rooms are about average in size for New York hotels and whilst its all pretty standard it was clean, quiet and the air conditioning worked well. Had everything you need; TV, coffee maker, decent bed, decent shower and good lighting.

I can't say anything stood out but I've stayed in much, much worse hotels in New York and still payed through the nose for it! This one is ok.

  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Speedbird747
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrankCosentino, General Manager at Hilton New York Grand Central, responded to this review, August 30, 2013
Thank you for sharing your positive review of your stay with us. We look forward to welcoming you back as our guest.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton New York Grand Central

Property: Hilton New York Grand Central
Address: 304 East 42nd Street, New York City, NY 10017-5905
Phone Number:
Location: United States > New York > New York City > Midtown , Manhattan , Murray Hill
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#141 Business Hotel in New York City
#179 Romantic Hotel in New York City
#199 Luxury Hotel in New York City
#216 Family Hotel in New York City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton New York Grand Central 4*
Number of rooms: 300
Official Description (provided by the hotel):
Formerly the Tudor Hotel, this Midtown historic boutique hotel was transformed and reopened in 2010 as the Hilton Manhattan East. 300 Guest Rooms and Suites located on East 42nd St. Walking distance to Grand Central, Midtown and the United Nations. As of January, 2017 it is now Hilton New York Grand Central. ... more   less 
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Also Known As:
Hilton Manhattan East Hotel New York City
Tudor Hotel United Nations
Crowne Plaza United Nations
Tudor Hotel New York City

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