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“Nothing special, but what we needed”

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Hilton New York Grand Central
Ranked #311 of 467 Hotels in New York City
Houston
Level Contributor
34 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Nothing special, but what we needed”
4 of 5 bubbles Reviewed December 15, 2012

Stayed here for 5 night during Thanksgiving. Reviews are very mixed, but I would say it's above average. The rooms where clean and comfortable, though a little warm. Opening the window solved this problem. The staff was very attentive and responded quickly to our requests. It is a little out of the way. I wish it where a few block west, toward Grand Central. About what we expected, considering what we paid. Relatively good value for NYC.

  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank rcsHouston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,318 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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Colorado Springs, Colorado
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed December 15, 2012

My office is close by so I want to stay in this area. To start off, I will say the staff was very friendly and accomodating. I chose the Hilton because I am a Diamond member and figured my chances of getting a larger room were better. I was wrong. I've never seen such a small room (even for NY). There was scaffolding right outside the windows and the windows do not lock. The room was clean but there were water and coke bottles on the ledge outside the window. There is no market in the hotel so if you want a bottle of water or a snack you will need to take a walk. Dinner (room service) was not good and was expensive. I paid 9.00 for a tiny cup of tomato soup. Breakfast buffet was not good, scrambled eggs tasted powdery. I'd recommend ordering from the menu and skipping the buffet. WiFi internet was good, beds were comfortable. I really don't recommend this place, you can do much better for the price.

  • Stayed December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Helpful?
Thank Ima_Homesick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hampshire UK
Level Contributor
30 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 bubbles Reviewed December 14, 2012

Great location for the mid town attractions, from here its about a 25 minute walk up to Times Square and right on top of grand central. Chrysler building etc or dropping ontp 5th for some retail therapy. Hotel itself is what you'd expect from any Hilton, good quality and service, rooms are really small and expensive - shop around for the best prices I got a great late deal via expedia which was far lower than the direct cost. Traffic around here can be heacy so often quicker to walk. Also watch-out for any large meetings or events at the UN - the police shut off the road from 42nd and second which causes instant chaos!

Room Tip: Get a higher floor if you can - unless you are a deep sleeper and don't mind sirens!
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  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lingwobe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington, DC
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
2 of 5 bubbles Reviewed December 12, 2012

We stayed there this past weekend, and were not impressed. We had a king room suite, and despite having our heater TURNED OFF, the room stayed a balmy 78 degrees. The hallway outside our door was much, much hotter. We needed a crib for our daughter, and despite having reserved one prior to our stay, it took 5 calls down to the front desk before they brought it up. The bed was at such a bizarre angle that my husband and I slept with our heads at the foot of the bed (otherwise our feet would have been significantly higher than our heads). Often times when we would call to the front desk for something (to have our car brought around) we would get disconnected. Either they have some serious phone issues, or simply hang up on customers they don't want to deal with. The only positive I can give is that the room was very clean.

  • Stayed December 2012, traveled with family
    • Value
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    • Cleanliness
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Helpful?
1 Thank gets17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frank C, General Manager at Hilton New York Grand Central, responded to this review, February 26, 2013
Thank you for taking the time to share feedback on your recent stay with us. We appreciate your input and apologize for the disappointments you encountered. We have shared the issues of your climate control and bed frame with our maintenance team and they are working to correct the problems. Please accept our apology for the poor front desk communication and availability and know that it is not common to find any member of our staff who is rude or unwilling to help. Moving forward we will make a more conscious effort to be available to meet guests needs as they arise. We are glad you found our rooms clean and hope you will consider staying with us again the next time you visit the area so that we may show you the quality service and accommodations you and your family deserve.
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Manchester
Level Contributor
65 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
3 of 5 bubbles Reviewed December 11, 2012

Stayed here for 2 nights on business. This is not a really smart Manhattan hotel. It's in a reasonably good location on 42nd Street, but quite far east and just beyond second avenue. So a bit of a walk to the main areas in mid town. Its rather tired and the rooms are smallish.

I have to say the service was good and everyone working there was friendly. My in room safe was broken and it was fixed within 5 minutes; first the house manager called and then the engineer arrived. That was impressive and does make a difference. The bell man and concierge were also very helpful.

The lobby wasn't very smart or glamourous, the seating was tired, but the free wi-fi had a very strong signal which made life easier.

My bedroom was OK though the bathroom could do with a refurbish.

Perhaps the worst experience was the breakfast - something I usually look forward to in Manhattan. The restaurant is rather dowdy and the food wasn't very hot. Choice was fine, but for $26 it wasn't good value.

  • Stayed December 2012, traveled on business
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ayjay_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmonton, Canada
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
2 of 5 bubbles Reviewed December 10, 2012

Booked for 3 night stay. hotel looked great online. Asked for a King bed due to the fact that I am 6'4" - booked in September. Arrived from LGA, very friendly staff, nice lobby. Went to our King suite - very, very nice, until we tried to look out the windows. All 3 were boarded up with plywood and 2x4s. Went down to the lobby, they apologised, said they had "forgotten" to block the room as the windows were boarded up due to exterior maintenance. Would be happy to put us in a queen room, as that was all that they had left, no more kings, too bad, that's they way it is. The room was barely wider than the queen bed it held, maybe 1/2 again as long. The bathroom tiles looked mouldy and dirty. The ceiling was below 7 ft in some places for at least 1/2 the room due to the heating. Had to fight for floor space for our suitcases. The front panel of the room safe was falling off, though functional. Looked out the 2 windows and were looking at building next door, less than 10 ft away. Every morning construction woke us up at 7. Wouldn't give us a rebate because "all of their rooms are standard rooms" no matter the size and thus were the same price (?????). This is what they told our travel agent at least. Will never stay there again. Expected more from a Hilton Hotel.

  • Stayed November 2012, traveled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Lech E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frank C, General Manager at Hilton New York Grand Central, responded to this review, February 26, 2013
Thank you for sharing feedback on your recent stay with us via TripAdvisor. We always appreciate hearing for our guests and apologize your requested room type was unavailable due to exterior construction. We have shared your concerns about the queen bedded room with our maintenance and facilities teams and we will do what we can to correct the issues. We hate to hear any guest is disappointed in their stay and welcome you to contact us directly if we may be of any assistance or if you would like to discuss your experience further. We hope to have another opportunity to show you the quality accommodations and amenities you deserve should you return to the area in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed December 9, 2012

I stayed here while attending a conference down the street. The room was very small and I couldn't use the chair to the desk as it was about 4 inches from the side of the bed. Other than the room being small, it is a good hotel with a small but adequate fitness center (treadmills, dumbbells, bike, stairclimber), internet worked without a problem and the service to check in and out was very fast.

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 456Jeff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton New York Grand Central

Property: Hilton New York Grand Central
Address: 304 East 42nd Street, New York City, NY 10017-5905
Phone Number:
Location: United States > New York > New York City > Midtown , Manhattan , Murray Hill
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#141 Business Hotel in New York City
#179 Romantic Hotel in New York City
#193 Luxury Hotel in New York City
#216 Family Hotel in New York City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton New York Grand Central 4*
Number of rooms: 300
Official Description (provided by the hotel):
Formerly the Tudor Hotel, this Midtown historic boutique hotel was transformed and reopened in 2010 as the Hilton Manhattan East. 300 Guest Rooms and Suites located on East 42nd St. Walking distance to Grand Central, Midtown and the United Nations. As of January, 2017 it is now Hilton New York Grand Central. ... more   less 
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Also Known As:
Hilton Manhattan East Hotel New York City
Tudor Hotel United Nations
Crowne Plaza United Nations
Tudor Hotel New York City

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