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“Decent Hotel” 3 of 5 stars
Review of Hilton Manhattan East

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Hilton Manhattan East
Ranked #287 of 475 Hotels in New York City
Toronto, Canada
Level Contributor
120 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
“Decent Hotel”
3 of 5 stars Reviewed November 24, 2012

Stayed here for two nights on a business trip.

The hotel is very close to the United Nations, Grand Central Station and the Chrysler Building. (Also note that it is right next to both the Israeli and Palestinian consulates, with regular demonstrations outside!!!).

The hotel itself is quite old, but the rooms are fairly modern. Although a little on the small side, they are not too bad for NYC. I stayed on the 16th floor in a corner room and had a slight view of the East River. Each floor only had a few rooms, so did not feel crowded or overly busy. Never had any problem getting an elevator. The room itself had a nice flat-screen TV, although the channel selection was not the best, but when in NYC, there is so much more to do than watch TV!!

The bathroom was OK, but the water pressure was very poor, as was the drainage in the bath. Also, there was scaffolding outside the hotel and I did hear workers and there was a weird smell when I got back to the room on my second evening. For once, the internet speed was good!

The bar downstairs was a bit cold and boring. The breakfast buffet was a little on the boring side, with the choice of food not much better than a Hampton Inn. Also, the service was not great and felt a little impersonal (they were more worried to know if I had a coupon or not.) Also, the tea was luke warm and tasteless. Overall, not a great breakfast experience. (I did get this compliemntary as a HHonors Gold member, so cannot complain too much).

Hotel had a gym, but no pool, so would not bring my kids here.

For the price paid, this was a good stay and I would stay here again if I got a similar rate. Anymore than that, then I would maybe look elsewhere.

Room Tip: Make sure to get a high floor to minimise street noise.
See more room tips
  • Stayed November 2012, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank GarethParry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TedMcCallum, General Manager at Hilton Manhattan East, responded to this review, November 26, 2012
We thank you for your detailed comments about your stay with us and we will certainly focus on the issues you point out. We are glad to know that you enjoyed your stay and that you would return to our hotel. We hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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rochester,ny
Level Contributor
4 reviews
4 of 5 stars Reviewed November 24, 2012 via mobile

$115/night on hotels.com. Couldn't beat the price and really enjoyed the location. Service was great too. A little delay getting fresh towels from housekeeping and carpet wasn't vaccumed thoroughly before we arrived. But doormen, bellman and front desk personnel were all great. Didn't eat at hotel, as there are plenty of options in the area. Would definitely stay again for the right price.

  • Stayed November 2012
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank bt6799
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TedMcCallum, General Manager at Hilton Manhattan East, responded to this review, November 26, 2012
We appreciate your recommendation and the kind comments about our location, our staff and the service they provided during your stay. We hope to see you again for your next visit to New York.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Naas, Ireland
Level Contributor
35 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
3 of 5 stars Reviewed November 20, 2012 via mobile

I like Hilton hotels for the conformity of service, and real good quality even if frills are sometime excluded.

For staff service at the Hilton was good. Rooms were nice (no natural light and boarded windows, but it was after Hurricane Sandy, so no problem). However breakfast buffet really was substandard. Food quality was terrible. Disappointing!

Stayed November 2012, traveled on business
Helpful?
Thank LiamTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TedMcCallum, General Manager at Hilton Manhattan East, responded to this review, November 26, 2012
I am sorry that you were disappointed with our breakfast buffet. The boarded windows that resulted from Hurricane Sandy have been repaired. We thank you for your positive comments about the staff and service and for taking the time to share your thoughts with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal
1 review
1 of 5 stars Reviewed November 18, 2012

We are just glad to be home after our stay at the Hilton!!!! We arrived the evening of the 16th of November, no valet, no bell boy just a one man show night manager! We checked and were assigned our room. We got to our room.... Blinds and chairs were stained, the bath tub and the bathroom celling very dirty! We tried get over it and enjoy.... The heat would not get over 62! But what realy made me go crazy is when i decided to go to bed and we found an open pack of Condoms on the night table! What the hell???? I went to the front desk a showed it to the manager! He made us look at other rooms so we could change! We had to visit 2 more rooms in order to find something adequate and short of clean! We were advised that the housekeeping manager would be advised and make a fallow up with us. We never heard from that manager. After our short night in our new room.... I found a Cantaloup container's lid on our coffe table under the magazines dated! EXP Nov 4, 2011!!! Wow! That housekeeping manager should upgrade his or her standards a little!

  • Stayed November 2012, traveled as a couple
    • 1 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
Thank AgpG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TedMcCallum, General Manager at Hilton Manhattan East, responded to this review, November 20, 2012
On behalf of our staff, I apologize for your recent experience at our hotel. This is not who we are and I assure you it is not at all typical of the service we provide to our guests. Please be assured that all measures will be taken to prevent this from happening again. If you plan to visit New York City again please contact us so that we can arrange for a perfect stay as my guest.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kirkland, Washington
Level Contributor
217 reviews
97 hotel reviews
common_n_hotel_reviews_1bd8 148 helpful votes
3 of 5 stars Reviewed November 17, 2012

Recently updated, this east side hotel near the UN building has small regular rooms, but bedding and bathroom were clean, fresh and up to date. My room had a "harry potter" under the stairs quality (Room 603) but all the basics were there. The desk chair was especially good.

Room service food was quick and hot. Can't say the same for the breakfast buffet. Instead of paying upwards of $20 plus for the buffet, just order off the menu for something made for you, rather than tired eggs and crusted over hardened bread.

Bell Staff were VERY HELPFUL and Front desk staff were coming off the storm and all the mayhem, so great in the help they provided.

  • Stayed November 2012, traveled on business
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank mcclungp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TedMcCallum, General Manager at Hilton Manhattan East, responded to this review, November 19, 2012
Your comments about the comfort of our guest rooms and the great service delivered by our bellmen and front desk agents are very much appreciated. I am sorry that our breakfast buffet was not to your liking, but glad to see that you found our in-room dining food and service to be so enjoyable. Thank you once again for taking the time to share your experience with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
23 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed November 15, 2012

We got a good rate through priceline. Room was recently renovated and was more than adequate for our needs (i.e. clean room, comfortable bed to sleep and reasonable amount of space). We also got complimentary in-room internet which was very helpful. The location (close to the UN) is about a 10 min walk from Grand Central station and maybe a little more "east" than we were looking for. All in all, if you want a midtown location away from the crowds and a good night's rest, then this is the place for you.

Stayed September 2012, traveled as a couple
Helpful?
Thank lexi_m2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TedMcCallum, General Manager at Hilton Manhattan East, responded to this review, November 19, 2012
Thank you for your recommendation to those looking for conveniently located, comfortable accommodations in a relatively quiet sector of the city. We hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
NYC
Level Contributor
93 reviews
92 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
4 of 5 stars Reviewed November 8, 2012

Hotel has recently been renovated, stayed on business in anticipation of Hurricane Sandy. Hotel is split into 2 towers, my elevator bank was on far side of entrance. Queen room was small as expected, but extremely clean, bed is comfortable, modern light switches and plenty of outlets. Bath was huge with working window. Even had a decent view of Manhattan. Free WSJ in lobby next morning. I will stay here again.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank itbetterbeclean
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TedMcCallum, General Manager at Hilton Manhattan East, responded to this review, November 12, 2012
Thank you for recognizing some of the nice features of our hotel. We look forward to welcoming you back to the Hilton Manhattan East when you return to New York City.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Manhattan East

Property: Hilton Manhattan East
Address: 304 East 42nd Street, New York City, NY 10017-5905
Phone Number:
Location: United States > New York > New York City > Midtown , Manhattan , Murray Hill
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#142 Business Hotel in New York City
#180 Romantic Hotel in New York City
#183 Luxury Hotel in New York City
#217 Family Hotel in New York City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Manhattan East 4*
Number of rooms: 300
Official Description (provided by the hotel):
Formerly the Tudor Hotel, this Midtown historic boutique hotel was transformed and reopened in 2010 as the Hilton Midtown East. 300 Guest Rooms and Suites located on East 42nd St. Walking distance to Grand Central, Midtown and the United Nations. ... more   less 
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Also Known As:
Hilton Manhattan East Hotel New York City
Tudor Hotel United Nations
Crowne Plaza United Nations
Tudor Hotel New York City

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