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“Excelsior - Off West Side of Central Park”
Review of Excelsior Hotel

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Excelsior Hotel
Ranked #247 of 466 Hotels in New York City
Certificate of Excellence
Portsmouth, United Kingdom
Level 4 Contributor
39 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Excelsior - Off West Side of Central Park”
Reviewed February 15, 2014

Upon arrival at the hotel, it was snowing and quite blustery, the reception staff and Bell-hop was courteous and helpful, after unpacking we hit the city, we found the hotel location ideal for the Metro (81st Blue LOCAL line by the History Museum), great Health food resturant near by "Spring" on Columbus Ave and Cafe Nectar on Madison Ave across Central Park.
The hotel was very comfortable, en-suite was great, however shower lever needed fixing-the water pressure would have been excellent, the throne could have been bigger!!!!, for a 4* hotel there could have been a room fridge and microwave for those doggy bags(US portions are twice as big UK - so BEWARE), heating system was easy and quick to use.
Hotel Decor was as the professional had taken, charges for the wifi and internet either via credit card or cash, only really essential for your return E-boarding passes, otherwise thanks Excelsior for a great stay,

Room Tip: Quieter area a respite away from the City's hustle and bustle, hotel room views, amazing dawn...
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  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank Baz S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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English first
Dallas, Texas
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed February 9, 2014

My family had breakfast buffet at this hotel. The buffet was OK but the waitress sounded pretty rude when asking me for my room number.

When we got back to our room and tried to open the door, our keys were deactivated. I had to go to the front desk to show my ID to get my keys re-activated. Why? The rude lady at the front desk needed to give me the bill for my breakfast! She thought that I would run away after eating breakfast!

A normal hotel would have given me the final receipt including the breakfast receipt when I check out.

It was a very unpleasant experience. By the way, this hotel is not cheap.The word "Excel" in the name of this hotel is just a joke.

Room Tip: Chose a different hotel
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  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Haicauu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Massachusetts
Level 6 Contributor
277 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
Reviewed February 6, 2014

First of all: location. Right by two subway lines and across from Natural History Museum. 81st St cuts across the park for easy access to the East Side. A restaurant but no breakfast - no problem with great coffee shops in abundance all around.

A roomy room (912), for once, in NYC! Nice view of neighboring backyards from big windows. Very pleasant room decor with a comfy bed and good lighting for reading. Big bathroom with good water pressure. Great heating system (no need for A/C).

Only drawback - and I think this is nickel-and-diming at its worst: free wifi only in lobby and 2nd floor. WHY??? Pointless and stupid. If you want too many people lounging around in the lobby, well, that's the result. Certainly not only hotel with this dumb policy.

I paid $136.76 per night on Orbitz. Very decent rate (must double when it's not winter) and excellent overall experience!

  • Stayed February 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank cootmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glasgow, United Kingdom
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed February 6, 2014

Stayed here in January with 3 others for 5 nights. Staff were helpful on arrival, allowing two of us to check in as we arrived before the rest of the party, even although the booking was in someone else's name.

When we went to the room we were allocated the beds had not been made up so we had to go back to reception and explain this. They then sent us to another room but the keys didn't work! Third time lucky, we eventually got into the room which had two queen beds - it was big but still a bit of a squeeze with 4 of us staying there. The bathroom was quite small and old fashioned in comparison to the rest of the hotel and the room itself but still clean and everything worked fine.

The breakfast (additional $17 per person) was well worth it, although I'm sure cheaper options could be found elsewhere there was a very good selection and it was handy for us just to nip down in the morning. I also used the gym which was well equipped too.

My only complaints would be the cost of the wifi. Nowadays hotels really shouldn't be charging for wifi access in rooms. It was $9.95 for 24 hours but this only covered ONE device!! There is free wifi in reception and on level 2 of the hotel. We also asked for extra towels and glasses as there were 4 of us in our room (the room was only kitted out for 2), to be told they couldn't guarantee extra glasses - why not?!

Despite this it was a good stay - perfect location too and would return.

  • Stayed January 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
3 Thank framec13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tel Aviv, Israel
Level 3 Contributor
24 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed February 3, 2014

I recently spent a week at the Excelsior in NY. The room was very comfortable with a very comfortable bed and an excellent TV. The bathrooms are not very nice and are quite old, and the service is average. The location is amazing (on the northern side of the Natural History Museum on the upper west side, and right next a couple of subway lines). The price is quite expensive, but I guess that this has something to do with the location. Overall, I would go back, since the location means a lot for me, and I was very comfortable in the room.

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank AnonTraveller912
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 3 Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed January 18, 2014 via mobile

Front desk is rude and unhelpful. Other staff, concierge much nicer. Lobby is dark, cramped and unwelcoming. Elevators are slow. Lots of hallway noise. Bathroom is a closet. Rooms are clean, but furnishings are old and outdated. Bed and pillows are not comfortable. Feel cheap. Overpriced and overrated.

Stayed January 2014, traveled solo
Helpful?
5 Thank Berthe5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wigan, United Kingdom
Level 5 Contributor
53 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed January 18, 2014

Arrived from the UK late 2nd Jan along with the snow. Foyer small but pleasant no problems with check in. Room very small and dated freezing cold no heating turned on when we arrived put the very ancient heater on and it eventually warmed the room,but oh the noise it made even after a long flight we had to turn it off to sleep. Bathroom pretty but no heating at all couldn't even stay in there to dry my hair. Don't know why a telephone was needed in the bathroom as the room was so small I could reach the room phone from the bathroom door!
The room was at the back of the hotel so nothing to look at out of the window just the backs of lots of buildings but you don't go to NY to stay in the room. Three different types of bottled water available in the room would have preferred tea and coffee facilities. Probably wouldn't stay there again unless it had a great offer on and not in the winter

  • Stayed January 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
3 Thank rhian106
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Excelsior Hotel

Property: Excelsior Hotel
Address: 45 West 81st Street, New York City, NY 10024-6025
Phone Number:
Location: United States > New York > New York City > Upper West Side , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#150 Business Hotel in New York City
#204 Family Hotel in New York City
#218 Romantic Hotel in New York City
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Excelsior Hotel 3.5*
Number of rooms: 200
Official Description (provided by the hotel):
The Excelsior Upper West Side NYC Hotel Located in the fashionable Upper West Side neighborhood between Central Park and Columbus Avenue, the Excelsior Hotel is a beautifully renovated hotel with an abundance of old world charm and comfort. This landmark hotel is characteristic of Manhattan's architectural beauty among the dramatic Central Park setting; thoroughly complimented by modern conveniences and luxuries. The Excelsior Hotel is located in one of New York City's trendiest neighborhoods, overlooking the American Museum of Natural History and the Rose Center for Earth and Space. Popular attractions such as Lincoln Center, the Beacon Theatre, and Columbia University are within walking distance to the Excelsior. A leisurely stroll across Central Park to the Upper East Side leads to the luxurious boutiques of Madison Avenue, an endless selection of restaurants, the Metropolitan Museum of Art, Guggenheim and Whitney Museums. If your plans include an evening at the theatre or site seeing among the hustle and bustle of Manhattan, famous attractions such as Times Square, the Empire State Building, and Rockefeller Center are a quick ride from the Excelsior Hotel by New York Taxi, Subway, or bus. Manhattan's Excelsior Hotel features an elegantly and comfortably appointed Lobby; inviting guests to feel at home upon their arrival. Its New York City hotel room accommodations are inspired with an Art Deco contemporary motif with countless amenities and services to make a stay at the Excelsior Hotel an experience for guests desiring more than a typical New York "tourist" hotel. ... more   less 
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Also Known As:
Excelsior New York City
Excelsior Hotel New York City

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