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“I expected more!”
Review of Excelsior Hotel

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Excelsior Hotel
Ranked #252 of 470 Hotels in New York City
Certificate of Excellence
Reviewed August 10, 2013 via mobile

On arrival we were met by a very unwelcoming and quite surly reception, after checking in, our bags were taken to our room by a reasonably friendly chap. That was the only friendly reception we received, during our stay.

On arriving at the room, to my surprise, there was no fridge, no coffee making facilities, no iron, no trouser press, none of the usual things which you would expect from a hotel!

At 8pm I asked if I could get a coffee for myself and my wife, I was told that "breakfast starts at 7am, other than that, try Starbucks around the corner" REALLY!

Not what you would expect from a hotel in New York, my advise would be to stay somewhere else. BE WARNED!

Ps. The sinks do not drain.

  • Stayed: August 2013
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7  Thank Nick G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed August 9, 2013 via mobile

We stayed here for 4 nights my husband and I and our infant son. It's a nice hotel we got upgraded to a suite which was great because with the baby cot in the room we needed the extra space. It is in a good location with easy access to Central Park and the subway. Which was useful fir the occasional trip but with the stroller and the subway having only stair access we mostly walked everywhere. My only coming wild be it didn't have a kettle which seems minor but when you have a milk consuming baby hot water is a must. They had no kettle to lend us but we had access to the kitchen which was the floor below so was only a minor bugbear. All in all a good family hotel in a great location.

  • Stayed: August 2013
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Thank seb_seb1978
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 8, 2013 via mobile

This hotel's location is great--especially for families. It's a short walk to the Natural History Museum & Central Park. It's possible to get a suite, though beware--the suite may not have enough beds for your family. We got 2 single beds and some sheets for our kids to sleep on the floor. Steer clear of breakfast--cold eggs and less than fresh fruit. Yuk.

  • Stayed: August 2013
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3  Thank ALspicemom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 6, 2013

Spent 6 days at this hotel great location right opposite Central Park. Rooms kept clean, staff friendly and very helpful. .lots of little cafés,restaurant's just around the corner. Would stay at this hotel next time I go to NY.....Just one thing if you want to go to the twin tower memorial you will need to go on line and book a time....I didn't know this and left it to the last day I was there and ran out of time and couldn't get up close.......I still went to the site and I still had a tear.

  • Stayed: July 2013, traveled solo
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2  Thank JAJ2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 6, 2013

we stayed in this hotel and thought it was a bit outdated but it was clean and tidy. The staff were very helpful and friendly. We had a room with two single beds which overlooked Central Park. We were on the ninth floor. The room was fairly large and spacious and had a lovely ensuite bathroom, there was also an iron and ironing board in the cupboard and a large flat screen tv. The hotel was a little further out than I thought but we used the subway, which was just around the corner and fairly cheap to use. Enjoyed our stay and the eating venues on Columbus Avenue and Amsterdam Avenue

  • Stayed: July 2013, traveled with family
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Thank susan952
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 5, 2013

Recently stayed at the Excelsior. It was the perfect location for museum hopping. The subway and crosstown bus are at your doorstep. Quaint, quiet hotel. Enjoyed a fantastic meal in the Callo Ocho restaurant located at the hotel. Bathroom was a bit outdated, but spotlessly clean, as was the room. Overlooked the Museum of Natural History and mid-town skyline (12th floor), with no noise issues from the street. Staff were friendly and helpful. Lots of nearby places to eat and shops for those forgotten items. Lacking was the fact there was no free WiFi in the room (have to go to lounge on second floor). No room service either, but Starbucks is a two minute walk.

  • Stayed: July 2013, traveled as a couple
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1  Thank maoneill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 4, 2013

This hotel was very nice. The lobby is a bit outdated, but nice and cool in the New York heat. Front desk staff were very helpful and polite. Rooms were very large with lots of room for many bags, were cleaned well. Read previous reviews about paying for wifi, thought this couldn;t be true with wifi everywhere, but it was. I think it was unreasonable to charge for wifi in your room and to come down to the lobby to use the internet. Have not seen this in a hotel and I have stayed at many. This was an inconvenience.

  • Stayed: July 2013, traveled with friends
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1  Thank Mandywey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Excelsior Hotel

Address: 45 W 81st St, New York City, NY 10024-6025
Phone Number:
Location: United States > New York > New York City > Upper West Side , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#100 Family Hotel in New York City
#147 Business Hotel in New York City
#215 Romantic Hotel in New York City
Price Range: $103 - $422 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Excelsior Hotel 3.5*
Number of rooms: 200
Official Description (provided by the hotel):
The Excelsior Upper West Side NYC Hotel Located in the fashionable Upper West Side neighborhood between Central Park and Columbus Avenue, the Excelsior Hotel is a beautifully renovated hotel with an abundance of old world charm and comfort. This landmark hotel is characteristic of Manhattan's architectural beauty among the dramatic Central Park setting; thoroughly complimented by modern conveniences and luxuries. The Excelsior Hotel is located in one of New York City's trendiest neighborhoods, overlooking the American Museum of Natural History and the Rose Center for Earth and Space. Popular attractions such as Lincoln Center, the Beacon Theatre, and Columbia University are within walking distance to the Excelsior. A leisurely stroll across Central Park to the Upper East Side leads to the luxurious boutiques of Madison Avenue, an endless selection of restaurants, the Metropolitan Museum of Art, Guggenheim and Whitney Museums. If your plans include an evening at the theatre or site seeing among the hustle and bustle of Manhattan, famous attractions such as Times Square, the Empire State Building, and Rockefeller Center are a quick ride from the Excelsior Hotel by New York Taxi, Subway, or bus. Manhattan's Excelsior Hotel features an elegantly and comfortably appointed Lobby; inviting guests to feel at home upon their arrival. Its New York City hotel room accommodations are inspired with an Art Deco contemporary motif with countless amenities and services to make a stay at the Excelsior Hotel an experience for guests desiring more than a typical New York "tourist" hotel. ... more   less 
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Also Known As:
Excelsior New York City
Excelsior Hotel New York City

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