I stopped in to the location on Lexington and 41st for a quick bite to eat. At first glance, I thought that the pre-packaged sandwiches were going to be your typical deli fare. I decided to give it a shot anyway and I'm glad that I did. The bread is made fresh (in the store) throughout the day and was not stale at all. The chicken and mozzarella (both brought to the store fresh daily) were incredible. I added some chips, a cup of coffee, an apple and a bottle of water and was done at around $12 - 13. That's incredible, considering I paid about the same for a burger and some fries a couple of days before.
The thing that I really noticed (aside from the fresh food) was the incredibly friendly staff. While I was trying to decide what to get, I had a couple of people ask me if I needed any help or had any questions. When I was ready to check out, there were a few people in front of me in line, so the manager opened up a new register to try to help out. This was a first for me in the entire time that I've been in New York. Needless to say, I was impressed. Then, I was blown away at what happened next. I was sitting and eating my sandwich, when I noticed an elderly lady making her way to a nearby seat. She was having enough trouble with her coat and her drink that adding a tray would have been out of the question. An employee brought her tray over to her desk. The elderly lady tried to tip him, but the employee refused. I'LL SAY IT AGAIN...THE EMPLOYEE REFUSED THE TIP. He explained that it was "his pleasure" to help.
This made a big impact on me and changed my thoughts on the service industry in NYC.
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