I worked right next door to Brgr but only visited it once. I ordered one burger at lunchtime and it took over 50 minutes to get it, which is unacceptably long wait for lunch in NYC, it was expensive ~$13 and nothing out of the ordinary. Two of my co-workers who also visited brgr had negative experiences as well, for one of them Brgr gave a beef burger instead of a vegetarian one as requested (you'd think this one is hard to mess up!) and another ended up with food poisoning.
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