Good location, cleanliness/maintenance is questionable -when they finally moved us into a diff room due to clogged bath tub for 3 nights that would fill up to our ankles (maintenance came 3x to 'fix' it), my friend and I both got bit by something and this is the first time ever that I have a permanent mark on my leg from being bit by some kind of (hotel) bug. Didn't see any flying around the room so must be hidden in the bed??The worst part was the tub not draining and the female manager suggested we use the shower in the gym next door b/c they didn't have rooms available -wtf?? Not worth the price per night! One front desk guy was nice enough to give us vouchers to use at the restaurant, but still, trying to take a shower and water that won't drain at all Eww I'd rather not have a voucher.

We loved our stay at this hotel. The staff were always friendly and helpful. The room was very modern and comfortable. Loved the view, and the location was perfect. Very close to the subway and train station. We never had a chance to try the concierge lounge for food, but did grab water there a few times. At check in we were told they had a rooftop lounge we could go to, but when we tried to we were told it was closed for cleaning after a private event. We were also there during the Midtown blackout which meant our food in the refrigerator was ruined but luckily our room never got too hot.

The first night we noticed that the chain was broken on the room darkening shade and it could not be pulled down. My husband called the front desk and they had someone immediately come and fix it. Same immediate response when we requested towels. Bed was very comfortable, safe is in the room, plenty of closet hangers and small but adequate counter space in the bathroom. The only thing we wish we would have known is that there was an entrance/exit on 34th street as well. An employee told us that as we were leaving (giving us the quickest way to the train station). That would have saved some walking time on all our other days.

Overall it was one of the better hotel experiences we have had and we would definitely stay here again.

I just completed a stay at the Renaissance and it was wonderful. The room was clean and a decent size for NYC. It was very very hot in NYC and the staff was great about handing out bottled water. The location couldn’t be better for travelers using Penn Station. It was also surprisingly quiet. The elevators are all computerized which was a bit freaky since once inside there were no buttons to press. A special shout out to Guy at the bell hop station who helped arrange a private driver for us. He took care of all the details, treated my family and me like royalty and everything went like clockwork!