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Storyteller15122
Vermont

Location

5.0 of 5 bubblesReviewed Feb 10, 2019via mobile
Location, Location, Location we walked from grand central station here. We were able to check in early and drop off our things. The view is wonderful. The hotel lobby is large and always bustling with activity and so much comfortable seating to accommodate people waiting for their next adventure. The attached bar was a great way to have a drink snd watch the city passing by. We walked to the Moma, rockefellar center, times square is truly steps away. In the evening we walked to the Gershwin to catch a show. The room was comfortable, modern, clean and new. The included breakfast was a bonus. Enjoy!
Date of stay: February 2019
Trip type: Traveled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Plaza New York Times Square, responded to this review
Responded Feb 12, 2019
Dear Storyteller15122,

Thank you for sharing such a lovely review!

We are glad to learn that you had a fantastic experience during your stay at our Hotel Riu Plaza New York Times Square! We appreciate all your positive feedback and are pleased to read that you were satisfied with almost all of our products and services! It was our pleasure taking care of you!

We hope to see you soon in one of our worldwide hotels in the future!

Greetings,
Hotel Riu Plaza New York Times Square
Online Reputation Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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All reviews new york times square frosted glass great location every other day breakfast was included restaurant row buffet style family room modern hotel grab and go central location city break stayed here for nights sofa bed mini fridge would definitely stay here again
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Reviewed February 8, 2019

hotel was clean breakfast was fantastic plenty of variety and all ways hot and fresh bar was expensive, will definitely go back again and would recommend this hotel ,great location :) .all the staff were friendly and helpful.

Date of stay: January 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with riu.com
1  Thank SASHAMISSY1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Plaza New York Times Square, responded to this reviewResponded February 10, 2019

Dear Guest,

Thank you for taking the time out to leave a great review.

I am very glad to hear all my team exceed your expectations, providing you an excellent service.

Please feel free to become a Riu Class card member and start earning points for enjoying exclusive benefits and discounts for future stays.

It will be a great pleasure to welcome you back to our hotel in New York, until then I wish you all the best!

With our best wishes we remain,

Hotel Riu Plaza New York Times Square
Online Reputation Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 7, 2019 via mobile

We have just returned from a 5 night stay at this hotel, we will definitely be staying here again if we return to New York! It is in a great location, just off Times Square and very close to several subway stations, shops and restaurants.
The rooms are spacious, modern and very clean. We had breakfast included and it was great, plenty of choice and the food was lovely.
All the staff at the hotel seemed really friendly and happy to help with anything you need.
When we left we needed a taxi to the airport, the hotel have their own drivers who will take you there for a flat rate of $75 which I thought was acceptable, same price if not cheaper than a yellow cab and much more comfortable!

Thanks Riu for a great stay! 😊

Date of stay: February 2019
Trip type: Traveled as a couple
2  Thank clairee19
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Plaza New York Times Square, responded to this reviewResponded February 7, 2019

Dear Clairee,

Thank you for sharing this lovely 5 stars review following your recent Hotel Riu Plaza New York Times Square experience.

I am delighted to see that you had such a wonderful stay with us.

Please feel free to become a Riu Class card member and start earning points for enjoying exclusive benefits and discounts for future stays.

It will be a great pleasure to welcome you back to Hotel Riu Plaza New York Times Square, until then I wish you all the best!

With our best wishes we remain,

Hotel Riu Plaza New York Times Square
Online Reputation Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 7, 2019

Clean, modern style. Nice BR with rain shower. Comfy bed. Attentive, helpful staff. Location, location,location. 46th street is restaurant heaven, broadway shows within a couple blocks. I will is definitely return.

Date of stay: January 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with riu.com
1  Thank GregandKerry
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Plaza New York Times Square, responded to this reviewResponded February 7, 2019

Dear Kerry, dear Greg,

What an excellent review! Thank you very much!

I am delighted to hear that you have enjoyed your stay and that you were impressed by our hotel, the fantastic location and the attentive service delivered by the team.

Please feel free to become a Riu Class card member and start earning points for enjoying exclusive benefits and discounts for future stays.

It will be a great pleasure to welcome you back to our hotel.

With our best wishes we remain,

Hotel Riu Plaza New York Times Square
Online Reputation Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 6, 2019 via mobile

I was totally impressed with the decor from the minute I walked in lobby, the cleanliness, the friendly staff and the VERY reasonable price, which included a free breakfast fit for a queen! The rooms are sound-proof, could not here the outside world unless I opened window. Loved this place!!

Date of stay: February 2019
Trip type: Traveled as a couple
2  Thank GroungHog252
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Plaza New York Times Square, responded to this reviewResponded February 6, 2019

Dear Priesth,

Thank you for such a lovely review!

We are glad to learn that you had a wonderful time during your stay at our Hotel Riu Plaza New York Times Square! We appreciate your kind words regarding almost all of our products and services! It was our pleasure taking care of you!

It would be nice to host you once again in one of our worldwide hotels in the future!

Greetings,

Hotel Riu Plaza New York Times Square
Online Reputation Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 6, 2019

Walking into the toasty reception off a very cold side walk, i was pleasantly surprised by the Hotel Lobby, tastefully decorated with ample seating area.

The hotel reception staff were a let down, not very friendly and they found it very hard to meet my simple requests, even though i called weeks in advance to secure what i had asked for. It was exceptionally disappointing that i asked to borrow a common power cable to power up my equipment equipment, instead i was referred to Best Buy, this was 11pm in the evening. This was pretty much the theme for the entire 10 days that i was there,

You simply cannot beat the location for the Riu Plaza, its minutes away from everything, you are a block away from Time Square, you are RIGHT ON restaurant avenue!

Its a fairly large hotel with no less than 400 rooms, so breakfast gets extremely busy. The hotel does not have room service, so be sure to stock up on snacks. The rooms are tiny, but this is what you can expect from any hotel in NYC, bedding could do with a refresh, it felt old and tired. The electrical outlets are limited to US adapters only, a welcomed feature was the USB outlets right near your night stand.

Room tip: request a room facing time square, a view of the hudson is a close second.
Date of stay: January 2019
  • Trip type: Traveled on business
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Nizaam A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Plaza New York Times Square, responded to this reviewResponded February 6, 2019

Dear Nizaama,

Many thanks for staying with us and sharing your valuable feedback!

We would also like to thank you for also highlighting our location in the heart of Manhattan.

However we regret that the service given by our front desk staff did not reach your standards and would like to apologize for any inconvenience caused. Please rest assure that we will follow up on this with the corresponding department.

Hopefully we will have the chance to welcome you back in the near future!

With our best wishes we remain,

Hotel Riu Plaza New York
Online Reputation Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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