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Reviewed September 22, 2016

I stayed for two weeks during a business trip. This place has a lot of potential: attentive service, spacious near-new studio apartments, a great gym and stunning common parts. BUT you need to be a heavy sleeper! The hotel is in the low-rise portion of the building (floors 3-6) which suffers from a lot of street noise (e.g. garbage trucks, construction sites) some starting at 4am. The staff gave me a 'Sir this is NYC!' but I think the windows could have been better soundproofed. I was even moved to a different wing, to no avail. If you're a light, jet-lagged sleeper like me, don't, but if you're a heavy sleeper, this place is great!

Room tip: Ask for the quietest room in the building ;)
Date of stay: September 2016
  • Trip type: Traveled on business
    • Rooms
    • Cleanliness
    • Service
3  Thank AlessandroCottafavi
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Axel_QAHotel, General Manager at Mint House at 70 Pine, responded to this reviewResponded September 26, 2016


Dear Guest - Thank you for your review and choosing Q&A for your extended stay. We are glad you enjoyed your apartment and our personable and attentive service. Your concern regarding street noise could have certainly been met with a bit more empathy. I am disappointed that despite our best efforts a room on the quieter side of the hotel did not meet your needs. There is still some residual work on Cedar Street but we expect this to completed by the end of this month. Please know that our very large windows are brand new and meet the insulation requirements that are expected of a luxury residential building. New York City will always have an elevated noise level - but rest assured we will do everything to accommodate our guests the best way possible. With warmest regards - Axel Fischer, General Manager

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Reviewed September 21, 2016

I stayed here for ten nights recently, perfect stay.

Huge spacious rooms, well decorated, comfortable, big beds, modern kitchen, nice entry hall, perfect location (opposite the subway), good selection of TV shows, CLEAN, supermarkets & stores a block away and to top it off the staff at the hotel are some of the best I have come across in NY.

My only one small negative point, my room was a little bit dark however being NY its rare to get much sun light but would be great to have one of the lamps having more of a "white light" to give off a bit more light! Either way was not much of a problem.

Looking forward to coming back soon!

Date of stay: September 2016
  • Trip type: Traveled on business
    • Value
    • Sleep Quality
    • Service
3  Thank yelim_88
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Axel_QAHotel, General Manager at Mint House at 70 Pine, responded to this reviewResponded September 22, 2016

Dear Guest - Thank you very much for your review. We are glad you enjoyed your stay - and will certainly consider your feedback when replacing our lighting. With warmest regards - Axel Fischer, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 21, 2016

Q&A Residential Hotel is a fantastic place to stay: it is a luxurious apartment Hote, very nicely furnished, fantastic finish, excellent location!
We stayed there twice within the last months: first for 4 nights, then, returning for a whole week.

When we stayed for our shorter term period, we have been allocated a two-bathroom, separate bedroom, living room, study apartment on the third floor, which - as we have realised only later - was an upgrade. It was were very kindly allocated to us at our first arrival, and we loved it.

All the staff was incredibly helpful and kind during this 4 days stay, going out of their way to help us with everything. The atmosphere between us was incredibly friendly and amicable

Although, we have booked both of our stays within an hour of each other, way in advance, via Booking.com, when we checked it, our second (one week) booking did not appear on the Q&A system, to our surprise.

We had our confirmed booking printed out with us, and asked them to sort it. We kept coming back to this problem every single day, mornings and evenings, while our first stay at the Hotel, but every time we had only a promise that they ‘will sort this’, and nothing was sorted.

Finally, after 3 days of delays and promises, Juan the manager was on duty, when we asked, and he sorted this strange anomaly within ten minutes. We were very grateful, and were promised that we would actually get back our upgraded apartment, or the equivalent of it, i.e. the very same upgrade when we return: an apartment with two bathrooms, separate bedroom, living room, study, as during our first stay!

We were very happy to hear this promise, and left to California, before returning to Q&A again in two weeks time, for our week long stay.

Our flight was overnight, and we both are over 65!

We have arrived at Q&A Hotel exhausted, at 8 am for our return stay.

Khalif, a young staff member was on duty. We told him how happy we were to return, and would love to get our place as soon as possible as we felt exhausted, travelling all night.

He then looked at the computer for about 10 minutes and announced that within 15 minutes we would be given our apartment. We were incredibly happy to hear this, and thanked him very much.

Indeed, we were given our keys within 15 minutes, but when we entered the apartment: it was a studio place, one double bed, one bathroom, kitchenette area. We were sad and disappointed that our promised upgrade did not realise, so we went back immidtaely, to ask about this.

Khalid told us first, that there is no chance for any upgrade as none of them would be empty till next Tuesday (this was Sunday morning). Two minutes later he said, without even looking at the computer, that actually none will be empty till Thursday - or Wednesday! He changed his mind by the seconds!

We were looking at each other in total amazement. What is going on?

He must know which day people leave the Hotel? Why is he changing his mind every second?

He then announced, to us : ‘if you insist on an upgrade you must sit it out, and wait till 3pm!

We said: ‘you mean, there WILL BE an empty two bathroom, separate bedroom place after all TODAY?

He said, yes, there will be.

This was a bit of a turnaround within the space of 3 minutes!

But Khalid continued: ‘you cannot stay even temporarily in the studio, you must wait till 3pm, otherwise you cannot get the two bathroom place. If you do not accept this, you will not get the upgrade! My final offer!’

To be honest, we were utterly puzzled by this blackmail style approach, but decided we did not have much choice.

And yes, there WAS an empty two bathroom, separate bedroom apartment ready that day, but Khalid made sure we did not get it till 2pm, in the end.

Since we were exhausted we literally never left the Reception area, and two over 65 years old people sat there from 8am to 2pm, i.e. six very long hours (!!!), while Khalid was watching us slumped on the couch, all that times, sitting opposite us, with a glee. He ‘punished us’ and made us ‘pay’ for that upgrade.

A&Q is a high class, fine establishment. The way Khalid treated us was gutter standard low!

Even, assuming, that only ONE of these size apartments was emptied that day, it still had to happen before 12 noon, as that was the rule. However, sitting there all morning we SAW that people left by 11am!

Khalid could’ve asked housekeeping to clean that apartment first, and let us in by noon or any time after 12 lunch time even, but he did not. So only over two-three hours after the apartment was emptied, did another person who came on duty and felt sorry for us (and remembered us well, kindly – from our previous stay there) let us in, i.e. just after 2pm rather than at 3pm

Meanwhile we asked very politely Khalid - around 9am - why could he not allow us to stay in the studio till 3pm, even if it would’ve needed cleaning again, which would’ve cost the company about $20, at worst, in cleaning costs – as a courtesy gesture ! Why to make two over 65 years old people sit here for six or seven hours?

Khalid just looked back at us and said absolutely nothing. Did not have any explanation, why he could not do that.

But his colleague actually started to have a go at us, that instead of being grateful that we could go into any room at 8am when we arrived, and stay there all week, we were ungrateful and unappreciative.

We said, that was not the case, we were extremely appreciative just were very much hoping for an upgrade, which was promised for us. If Khalid suggested us to move the next day into our promised upgrade we would’ve very happily excepted it! But Khalid insisted that we can ONLY get the upgrade if he can make us suffer, and sit there, in front of his nose, enjoying us feeling extremely uncomfortable and exhausted, and wait for that room, and wait as long as possible. It gave him some sort of pervert pleasure, and his colleague took his side.

This still was not an argument, we were actually more sad than anything.

In fact, the colleague even suggested at this point that I could have a shower in the basement, which I happily accepted. She was very courteous towards us, just insisted on misunderstood ‘employee solidarity’ - no matter what! But her extra kindness suggested to me that she actually felt bad about the situation!

I have to say, the only thing I could think of, while sitting and ‘earning’ our upgrade, during these six long hours, was the firm knowledge that I will tell the world all about Khalid’s behaviour via Tripadvisor.

I have never threatened him or even raised my voice, to be honest I was so shocked and so exhausted I was just sitting on the couch at the reception, very quietly and counted the minutes, for six long hours, until we could ‘earn’ our upgrade.

But you can imagine how I felt inside.

I am sure Khalid has grandparents, who probably are younger than we are. Did he not think of them being treated the way we were?

How did he have the heart to carry on his ‘method’ of punishment, is truly, truly beyond me.

He was clearly making it up about ‘no apartment being available till Tuesday, Thursday, Wednesday’, as it WAS available by 2pm that day! That is a FACT! We moved in at that time!

Khalid also insisted that he cannot allow us to wait it out in the studio, while waiting, despite it being obviously empty and clean: we were in it for about 5 minutes, at 8am

All week we avoided the Reception area, unlike during our first stay, as we did not feel like even seeing people who treat old people, who happened to be guests, retuning guests, staying rather lengthily, in this manner. We are the very people who provide the jobs for Khalid and his colleagues, obviously.

But treated in this manner….. out of pure spite! Not nice!

I have to stay, I will not forget this soon.

And wanted everyone else out there to know what Khalid - at the otherwise excellent quality Q&A Apartment Hotel – did to us on September 11th, 2016.

Date of stay: September 2016
  • Trip type: Traveled as a couple
    • Value
    • Cleanliness
    • Service
Thank Freindlytraveller
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Axel_QAHotel, General Manager at Mint House at 70 Pine, responded to this reviewResponded September 22, 2016

Dear Guest,

Thank you for submitting such detailed and, given the circumstances, balanced review. We greatly appreciate that you recognize the hotel and my team for the overall great stay you had.

I was of course very disappointed to learn about your arrival experience. Please accept my sincere apologies.

Please be assured that there was absolutely no ill intend, let alone spite, behind the arguably poor handling of your reasonable request to continue to use the room you had already been checked into, while waiting for the substantial upgrade to become available. Khalif often receives praised by our guests for his outstanding care and kindness, as expressed on TripAdvisor and other social media channels. Anything but that very commitment to our guests goes completely against his character, and he is beyond upset about your perception of his handling of your arrival.

The wrong decisions were made when trying to accommodate your reasonable expectation to receive a similar upgrade based on your previous stay. In addition there was a lack of consideration and follow up by the Manager on duty. Instead of taking care of your needs we focused on a technical aspect (holding a paid room from the night prior for a guest that had yet to arrive). This could have been resolved and allowed you the continued use of a room so you could rest from your exhausting travels. I am very sorry that we failed you in this regard.

Given the tainted arrival experience we are delighted that the large apartment and our team’s care at the end ensured a most comfortable stay. Again - I thank you for recognizing this.

We hope for an opportunity to redeem ourselves on your next trip to New York. Please do not hesitate to reach out to me directly. I remain at your service.

With warmest regards - Axel Fischer, General Manager.

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Reviewed September 20, 2016

stayed here for a month during my official visit to NY. Check-in process was smooth and the staff was pleasant. The room was quite spacious with a walk-in wardrobe, fullsize kitchen and bath, plus a large double sized bed.
Its close to Wall St and this being an office area, its generally quiet in night so you can get a sound sleep. Had no issues with the room cleaning, it was timely.
The breakfast is no frills - cupcakes, fruits and coffee. Can have more options there.

The stay at Q&A was quite comfortable overall.

Room tip: executive room if staying for a longer period
Date of stay: July 2016
  • Trip type: Traveled solo
    • Value
    • Location
    • Service
2  Thank VarunMishra
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Axel_QAHotel, General Manager at Mint House at 70 Pine, responded to this reviewResponded September 22, 2016

Dear Guest - we appreciate your feedback. Especially given your length of stay we are delighted that it was an enjoyable one. We look forward to your retrun. With warmest regards - Axel Fischer, General Manager

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Reviewed September 13, 2016 via mobile

I stayed at the Q&A during a recent trip to NYC. I wanted to stay away from the Holiday and Hampton Inns in the area based on the not so good reviews and thought of paying a little extra at this hotel for a better overall experience. Alas, that was not to be. To be fair, the staff is friendly and tries hard but I just feel that they are either not trained properly or lack experience and that translates to the hotel missing really basic things.

I guess I should had been warned when I called them a day before my check-in date to ask for a rollaway bed for my son and was told that they had no record of my reservation. After wasting over an hour with my travel agency and them spending another 30 mins with the hotel, they told me that it was a problem with the hotel and the front desk had supposedly not updated their systems and that had caused the mixup. Thank god, this got straightened out before I checked in or the next day, I would have had to deal with this mixup at 11pm after a 4 hour drive.To be fair, we were upgraded and got a rollaway bed for free to compensate us for our trouble. That's great , except the room felt more like a prison. The only window was behind the bed and not easily accessible and our troubles were only beginning.

For example, our room was not done two out of four days that we stayed. We had to remind them twice before someone did the room. Then , they took away the dirty towels and only replaced them with two clean towels. Since, I was traveling with my wife and a toddler, we again had to call them in the evening before getting the towels. On another occasion, the housekeeping did not replace toilet paper and we had to call them in an emergency. Also, as other reviews have mentioned , their breakfast is quite pathetic.

Last but not the least, if you are driving to the hotel as I did ( and not many folks would) , it is worthwhile to note that the hotel entrance is in a very narrow street and you will end up blocking traffic while unloading baggage or have to circle around . There is no valet parking and while they have a discounted rate with the local garage which is a couple of streets away, good luck getting that rate. The first time I tried to get my car after checking out, the hotel forgot to stamp my ticket ( even though , the person checking us out was the same one who helped me when I checked in and even gave me directions to the garage while checking in and even joked about it while checking out) . After I walked back and forth from the garage in 90+ degrees heat , she stamped my ticket but alas, their ink seems to spread because of the heat and moisture due to sweat and the garage refused to honor their stamp again... Long story short, it took over an hour for the garage to resolve this stamp dispute and at one point I just got tired of the feud between the hotel and garage and refused to walk back and forth between the hotel and garage until they got this resolved.

Even if you ignore this horrendous garage experience and assuming that you are not driving to the hotel, NYC can be a very stressful place. The hotel should be a place where you can relax and unwind and not where you need to keep calling the front desk because they can't get housekeeping right.

If you can afford to spend a little more, go for W or the Ritz otherwise just save the money and go to the Holiday Inn, Hampton Inn ,Doubletree or Andaz.. You can't do any worse and will save some money. I will be sure to avoid Q&A in the future.

Date of stay: September 2016
Trip type: Traveled with family
3  Thank bohemianguy2001
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Axel_QAHotel, General Manager at Mint House at 70 Pine, responded to this reviewResponded September 15, 2016

Dear Guest,

Please accept my sincere apologies for the errors that occurred during your stay. Having a guest depart on a sour note is beyond disappointing, especially when we had an opportunity to make things right. With this in mind please know that I am also reaching out to you via email to apologize personally and discuss your stay further.

The reservation glitch was unfortunate, rare, and related to technology that in this case was beyond our control. We are glad you called prior to your arrival which enabled us to set up your reservation manually. Of course we found your comments about your accommodation a bit disheartening and are disappointed that you did not appreciate the modern design of your Executive Studio, a 750 sft apartment with a full kitchen, but indeed only one large window. The housekeeping issues you encountered are unacceptable. Replenishing and providing a sufficient amount of supplies and towels is of course part of our daily refresh service. There is no excuse. I am very sorry that we failed to meet our own standards. Rest-assure your experience was used to retrain our housekeeping team. Both your arrival and departure experience were obviously tainted by the parking situation. Being a residential hotel we are only able to offer self parking. That said please know that our guests will soon have access to a more conveniently located garage on a wider street right behind the hotel. It is currently under construction. Historically a missing stamp on a ticket was never an issue as we are able to verify the preferred pricing on the phone. The particular third party garage attendant was not cooperative and our Front Office Manager rushed to the garage to remedy the situation. I apologize for this avoidable delay and unnecessary aggravation.

I look forward in hopefully speaking to you in person soon and trust that we will get an opportunity to redeem ourselves - during prime time!

With warmest regards - Axel Fischer, General Manager

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