I visited this place along with my parents who came all the way from India. Everyone was so excited about it, we checked in on time and went all the way up to observatory, however it was completely covered in clouds and we couldn’t see anything from the observatory. We talked to one of the staff there and he advised us to go down and ask with Guest Service to re-honor our tickets for next day as weather would was mot going to clear until next day. We came down to guest service and requested for the same. To our sad surprise the staff at guest service was too rude and didn’t understand our concerns at all. They are there just to make money regardless of customer satisfaction. It was such a huge disappointment, specially for my parents who came here from tens of thousands of miles.

There was ample time to view the New York city from the top of the tower. You could enjoy the views without anybody rushing you.

We purchased tickets to watch the Fourth of July fireworks from the Observatory. It was fantastic and fun. The views are incredible and you can see all the boroughs and new jersey. The interior is upscale and new. The video graphic walls of the large elevators as you rise up 102 floors is great. It visually shows the growth and history of the city landscape by year for over 100+ years visually. The staff were pleasant and informative.