At first glance this hotel has charm. And I really want to be positive but, upon a closer look and more time spent in the room, it's simply in need of a real update. Stains on the chairs, stains on the tile. The upholstery and wall paper and tiles all seem very dingy. In the bathrooms there is little space for toiletries. The pillows (all feather and no support) smell like oily hair and the furniture makes you feel like you're in an outdated home not a NYC boutique hotel. If they are going for a homey/quaint look they could do it in a much better/cleaner way. The rooms - and closets! - are a great size though, and the mirrors are huge - many nyc hotels are tiny, but you actually have some space in this room which is great. The AC is a little noisy and has sharpie marker writing on it to indicate what to turn the dial to but it works well. The wall paper is peeling on one wall of the room. I don't know if it's just the guests or if the rooms aren't built to block noise, but it's easy to hear people in the hall, coming and going from their rooms, and being right on Lexington, you hear a lot of traffic especially at peak hours. The internet is spotty and you have to repeatedly sign onto their network - ironically it keeps timing out when I go to post this review. Not great for trying to get emails and updates. The lighting is very low. This hotel was booked for me by someone else, I will be telling them to take it off their list of options. The staff at the front desk if very nice. I really hope this hotel gets the update it needs. It has a lot of potential.
- Official Description (provided by the hotel):
- Classic 1930's New York skyscraper - Midtown location on east side, 3 blocks to Grand Central Station. Home away from home. People. Art. Stories. Ideas. ... more less
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- Also Known As:
- Hotel Roger Smith
- Roger Smith Hotel New York
- Roger Smith New York City