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“"Family Reunion"”
Review of Roger Smith Hotel

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Roger Smith Hotel
Ranked #117 of 467 Hotels in New York City
Certificate of Excellence
GreenLeadersBronze level
Dublin, Ireland
Level 3 Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“"Family Reunion"”
Reviewed March 29, 2013

Five of our adult family stayed here and loved the hotel. Great location meant that we could walk to most Manhattan attractions.Convenient to Grand Central Station. Staff very courteous, helpful and patient.Booked our stay months in advance requesting accommodation appropriate to our needs but needed to chop and change bedrooms a few times on first two days. We ended up on two different floors and one of us had to sleep on a pullout sofa for our week's stay! Think a bit better forward planning by hotel reservations could have come up with better arrangements? Rooms clean and very warm. Wore earplugs at night because of previous reviews and it was fine.Will stay there again if in NYC.Good value.

Room Tip: Make sure staff arrange appropriate accommodation in advance for family groups.
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  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank Westie033
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marlenny P, Manager at Roger Smith Hotel, responded to this review, April 15, 2013
Dear Westie,

Thank you dearly for your kind words, they do mean a lot to us! We are sorry to hear that you experience some difficulties with your rooms. What you have described is not consistent with the service we aim to provide and the reservations department will be notified. We do hope that you’ll return to us so that we may have the opportunity to prove that this was a single occurance and that we aim to provide the best possible service at all times.

If you have additional feedback regarding your stay, please feel free to reach out to me to further discuss.

Best regards,

Marlenny Paredes
wecare@rogersmith.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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  • Location
  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
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English first
Level 2 Contributor
5 reviews
4 hotel reviews
Reviewed March 28, 2013 via mobile

I stayed at the Roger Smith on October 2012, although very nice and cozy, it was missing things that a hotel at that price should have I.e. room service and restaurant. I went for work and when I arrived at 11 pm from work, no food possibilities were available, just a couple of nearby restaurant menus WHICH WERE CLOSED. I had to go to sleep hungry. On the good side, the attention impeccable, very friendly people worked there.

Stayed October 2012, traveled on business
Helpful?
Thank Kro K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greenville, North Carolina, United States
Level 3 Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed March 26, 2013

I recently stayed at the Roger Smith for 3 nights. The location is in walking distance of Park Ave, Madison Square Garden, Times Square, and everything else. There are several local restaurants around the corner when you don't want to walk so much. The staff was great. Extremely accommodating and personable. A++

The room was spacious and came with a mini fridge. You have free wifi access. I only had two major concerns with the hotel
1. You could not control the heat or air in the room. So one night I was extremely hot and the next kinda cold.
2. No fitness center

I don't think I would stay there again; I did not feel the cost added up to the amenities...but it is NY, so everything costs a little more.

  • Stayed March 2013, traveled on business
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
1 Thank Andre G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oshkosh, Wisconsin, United States
1 review
Reviewed March 19, 2013

Found this little gem on the internet and loved it! Walked into the lobby filled with lovely art and employees with smiles on their faces anxious to welcome us. When we checked in we got the surprise of an upgrade...beautiful suite, great bed and a warmth and charm that can't be beat. In a wonderful part of of the city, close to everything...I will always go back to Roger!
Donna in Oshkosh

  • Stayed March 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Donna R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marlenny P, Manager at Roger Smith Hotel, responded to this review, April 22, 2013
Dear Donna,

I cannot help but smile when reading your review! This is the exact reaction we hope to inspire when we offer a warm welcome in our artsy family hotel.

We hope to welcome you again and again, at the Roger Smith Hotel.

See you soon.

Best regards,

Marlenny Paredes
wecare@rogersmith.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glasgow, United Kingdom
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed March 16, 2013

The hotel was a really good hotel to stay in, it is a very nice hotel inside with each of the hotel rooms feeling homely with their decor. Also the hotel is very nice and clean and the staff were excellent always willing to help with directions etc and phoning taxis. The hotel is in a great location as it is almost impossible to be near every attraction in the city, however this hotel is a walkable distance from the majority of locations there is also subway stations near the hotel. I would definitely stay at this hotel again! :-)

  • Stayed November 2012
    • Value
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    • Rooms
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Helpful?
Thank Frances A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level 4 Contributor
23 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed March 16, 2013

The big pluses with the Roger Smith are the mid-town location (Grand Central just a 2 minute walk!) and the affordable rooms (I got mine for just $100 per night). The front staff were also very helpful and the room was well equipped with AC, a nice bed, a clean bathroom and free wi-fi. On the town side, well, no breakfast room, the interior of the property is a bit dated (but I'd say that gives it character) and the funky art looks out of place. Would I stay again?... you bet.

Room Tip: Take advantage of the location. Save a few bucks on transport to and from the hotel by taking a shut...
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  • Stayed December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank cycman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Haifa, Hefa, Israel
Level 2 Contributor
6 reviews
4 hotel reviews
Reviewed March 15, 2013

The hotel building is old, but clean and renovated. Location is perfect on Lex. 10 min waking to times square. The stuff is not very welcome. at the check out day I asked to keep my notebook in the reception, but the decline.

  • Stayed December 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pavel O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Roger Smith Hotel

Property: Roger Smith Hotel
Address: 501 Lexington Avenue, New York City, NY 10017-2008
Phone Number:
Location: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Kitchenette Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#53 Green Hotel in New York City
#180 Business Hotel in New York City
#180 Family Hotel in New York City
#185 Romantic Hotel in New York City
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Roger Smith Hotel 3*
Number of rooms: 130
Official Description (provided by the hotel):
Classic 1930's New York skyscraper - Midtown location on east side, 3 blocks to Grand Central Station. Home away from home. People. Art. Stories. Ideas. ... more   less 
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Also Known As:
Hotel Roger Smith
Roger Smith Hotel New York
Roger Smith New York City

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