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Reviewed October 6, 2017 via mobile

This doesn't feel like a hotel it is like having your own apartment - heaps of room to spread out for suitcases and shopping. We stayed in a 2 bedroom with a king in one room and 2 twins in the other - beds were really comfortable and I'm a tough critic. There is only 1 bathroom but it was a decent size and had storage places for all the bits and pieces. The apartment had so much storage so unusual - we could unpack and truly move in! Housekeeping was consistently good! The lift was not so slow - I had read reviews and was nervous given we were on the 8th floor. Staff were pleasant but we didn't have much contact but were lovely when we asked questions. Location is walking distance to lots of train stations, Times Square, Central Park, top of the rock - we did loads of walking and felt totally safe. Most nights noise levels were fine - for New York we had pretty good sleep quality. The kids enjoyed the waffle maker - if you are looking for an apartment style with heaps of space in a central location then look no further!

Date of stay: June 2017
Trip type: Traveled with family
Thank PEPPERPOTS99
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
robg64, General Manager at Best Western Plus Hospitality House, responded to this reviewResponded October 10, 2017

Thank you for your stay with us and for your review of your recent experience at our hotel and brand. We are honored to have served you! We are glad you enjoyed your time with and that the kids liked the waffles.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.

We hope you will come back and see us again. If I can be of assistance in the future please contact me at 212-753-8781.

Thank you again for taking the time to complete this review. We appreciate your patronage of our hotel and brand.

Warmest Regards
Robert

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 6, 2017

A perfect place to stay - all suite - beautiful - the staff is AMAZING! Close to everything, cross town bus route (straight to the Ferry) and everything in between. Great full breakfast complete with the NY TImes, USA Today, good food, excellent coffee - the only place I stay in NYC!

Date of stay: October 2017
  • Trip type: Traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Patricia S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
robg64, General Manager at Best Western Plus Hospitality House, responded to this reviewResponded October 10, 2017

Thank you for your stay with us and for your review of your recent experience at our hotel and brand. We are honored to have served you! We are glad you enjoyed your time with us.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.

We hope you will come back and see us again. If I can be of assistance in the future please contact me at 212-753-8781.

Thank you again for taking the time to complete this review. We appreciate your patronage of our hotel and brand.

Warmest Regards
Robert

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 5, 2017

Great location and friendly staff. Size of room was very spacious (but we had a handicapped room by chance, so perhaps that was the reason). Only disadvantage was window looked at concrete wall and jackhammering outside our window starting at 8am. Would definitely stay again!

Date of stay: October 2017
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
1  Thank laurawmares
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
robg64, General Manager at Best Western Plus Hospitality House, responded to this reviewResponded October 6, 2017


Thank you for your stay with us and for your review of your recent experience at our hotel and brand. We are honored to have served you!

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. The outside construction will only be a couple of more weeks in back. They are on 57 or 65 stories then they move inside.

We can't wait till you come back and see us again. Thank you again for taking the time to complete this review. We appreciate your patronage of our hotel and brand.

Warmest Regards
Robert

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 22, 2017

I stayed at this hotel because of previous experiences with Best Western. Was not disappointed. Very clean and with new furnishings, The hotel has all suites and they are big. Great location in Mid Town Manhattan, closer to Park Avenue than Broadway which makes it a bit quieter.

Date of stay: September 2017
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
2  Thank arthurr59
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
robg64, General Manager at Best Western Plus Hospitality House, responded to this reviewResponded September 25, 2017

Thank you for your stay with us and for your review of your recent experience at our hotel and brand. We are honored to have served you! We are so happy you enjoyed your stay with us.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
We hope you will come back and see us again. If I can be of assistance in the future please contact me at 212-753-8781.
Thank you again for taking the time to complete this review. We appreciate your patronage of our hotel and brand.
Warmest Regards
Robert

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 22, 2017 via mobile

We booked this as two couples staying in New York for 5 nights. The rooms are spacious and have everything you need. Room service was very good and attended daily. Great location. Breakfast was provided, only draw back was plastic plates and utensils, other than that a good selection. Free tea and coffee throughout the day and night.
Staff on the front desk are very helpful, thanks for a great stay

Date of stay: September 2017
Trip type: Traveled as a couple
1  Thank 44karent
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
robg64, General Manager at Best Western Plus Hospitality House, responded to this reviewResponded September 22, 2017

Thank you for your stay with us and for your review of your recent experience at our hotel and brand. We are honored to have served you! We are glad you enjoyed your stay with us. Thanks for mentioning our desk staff.


Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We have such limited space and no commercial kitchen to offer plates and utensils other than disposable unfortunately. We do allow guests to take the food back to their rooms where those items are all available.

We hope you will come back and see us again. If I can be of assistance in the future please contact me at 212-753-8781.

Thank you again for taking the time to complete this review. We appreciate your patronage of our hotel and brand.

Warmest Regards
Robert

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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