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Reviewed September 1, 2017

This isn't the most glamorous hotel in New York, but for the price, the staff and the room accommodations more then make up for it. If you're on a budget and want to stay close to the center of town, I recommend this place.

Date of stay: August 2017
  • Trip type: Traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Robb D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
robg64, General Manager at Best Western Plus Hospitality House, responded to this reviewResponded September 6, 2017

Thank you for your stay with us and for your review of your recent experience at our hotel and brand. We are honored to have served you!
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
We hope you will come back and see us again. If I can be of assistance in the future please contact me at 212-753-8781.
Thank you again for taking the time to complete this review. We appreciate your patronage of our hotel and brand.
Warmest Regards
Robert

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 30, 2017

The hotel staff is welcoming but the room sizes are the real surprise. The rooms are extraordinarily large and come with a separate lounge and kitchen. It felt like we were in our own house. The location is perfect, with plenty of parking nearby.

Date of stay: August 2017
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank sammyt393
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
robg64, General Manager at Best Western Plus Hospitality House, responded to this reviewResponded August 31, 2017

Thank you for your stay with us and for your review of your recent experience at our hotel and brand. We are honored to have served you! We are glad to read that you enjoyed your stay with us.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.

We hope you will come back and see us again. If I can be of assistance in the future please contact me at 212-753-8781.

Thank you again for taking the time to complete this review. We appreciate your patronage of our hotel and brand.

Warmest Regards
Robert

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 29, 2017

Our first time staying in NYC, and booked last minute. Stayed just 1 night, but would have been very comfortable for multiple nights for my husband, myself, and 3 teenagers. The whole unit (5B) was better than expected; 2 bedrooms were very roomy, nice sized bathroom, spacious dinette/living, and cute kitchenette w/ full-size fridge, stove, dishwasher. The suite was older, but appeared clean. The only down-side was quite a bit of noise from street. During the middle of the night there has a very heated arguement between what appeared to be employees from the Marriot which has service entrance directly across the street.

Room tip: Lower rooms facing front were had quite a bit of street noise.
Date of stay: August 2017
  • Trip type: Traveled with family
    • Value
    • Location
    • Service
Thank Sherri F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
robg64, General Manager at Best Western Plus Hospitality House, responded to this reviewResponded August 30, 2017

Thank you for your stay with us and for your review of your recent experience at our hotel and brand. We are honored to have served you!
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
We apologize for the city noise you mention. We have no control over sound in NYC. We have done all we can to mitigate the sound by adding double windows to all bedrooms.
We hope you will come back and see us again. If I can be of assistance in the future please contact me at 212-753-8781.
Thank you again for taking the time to complete this review. We appreciate your patronage of our hotel and brand.
Warmest Regards
Robert

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 16, 2017

diffecult to sleep because of the outside building construction and street noise. Can be improved by fixing new windows with sound isolation. This is the main issue with this property. The location is good. there is special rate for parking your car in nearby garage.

Date of stay: July 2017
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank jamala527
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
robg64, General Manager at Best Western Plus Hospitality House, responded to this reviewResponded August 17, 2017

Thank you for your stay with us and for your review of your recent experience at our hotel and brand. We are honored to have served you!

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We have double windows on every bedroom window to reduce noise from the city. I am sorry that construction in our neighborhood area was disturbing you.

We hope you will come back and see us again.
Thank you again for taking the time to complete this review. We appreciate your patronage of our hotel and brand.

Warmest Regards
Robert

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 10, 2017 via mobile

6 nights on the only ground floor room near the elevator and staff rooms. A bit of noise through the walls and under the door because if its location but that was tolerable. What wasn't pleasant was the constant noise in the lobby. Visitors would constantly gather nearby/outside our room at all hours. This took the shine off what was a pleasant stay. A courtesy sign would have alleviated this issue.

Rooms were spacious and the bathroom huge. Both were very clean. Construction noise next door didn't bother us as it was only slight, but finished before we returned from our days out.

The staff were great especially "fast" eddy who looked after us following a long trip to NYC. The ladies in the breakfast room were extremely helpful and genuinely friendly.

Excellent location just down from the rock so only about a 10 min walk to TSq.

Would stay there again.

Date of stay: May 2017
Trip type: Traveled as a couple
3  Thank JulianMeg
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
robg64, General Manager at Best Western Plus Hospitality House, responded to this reviewResponded August 11, 2017

Thank you for your stay with us and for completing the review regarding your experience at our hotel. It was an honor to serve you.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.

If I can be of assistance in the future, please don't hesitate to contact me at 212 753 8781. We hope you will come back and see us again soon.

Thank you again for taking the time to complete this review. We appreciate your loyalty to our brand.

Warmest Regards,
Robert


Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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