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“Amazing!!”

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Best Western Plus Hospitality House
Ranked #119 of 469 Hotels in New York City
Certificate of Excellence
Reviewed May 24, 2013

I've stayed here a few times now while in NYC for business and I will say that I have not been or expect to ever be disappointed. The rooms are very spacious and the staff is extremely courteous. If you like quiet in the heart of a busy city then this is the place for you. I've tried a few other hotels and none measure up. When I visit the city I don't want to stay anywhere else.

Stayed: May 2013, traveled on business
Thank yollly4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
robg64, General Manager at Best Western Plus Hospitality House, responded to this reviewResponded May 30, 2013

Thank you for your stay with us and for your review!! We are very happy that you enjoyed your time with us and found the hotel to be a comfortable escape from our busy city. I was very happy to hear that our team made you feel at home. We are always pleased to hear this from our business travelers.

Thank you , again, for your kind consideration and we look forward to your future visits! Please conatct me directly if ever I can be of assistance in any way.

Warmest Regards,
Robert

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468 - 474 of 1,180 reviews

Reviewed May 23, 2013

The hotel was fabulous, perfect location. The service was brilliant all the staff were extremely helpful and obliging. The rooms were above standard, spacious and very clean.
Sam Sharma made our trip, his advice and help with everything we had planned made everything much easier for us. A true gentleman, I will definitely be returning and recommending this hotel to family and friends.

Room Tip: Great location, great for family's, cleanliness excellent.
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  • Stayed: May 2013, traveled with family
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Thank Joanne30368
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
robg64, General Manager at Best Western Plus Hospitality House, responded to this reviewResponded May 24, 2013

Dear Joanne,

Thank yoiu for your review and compliments of our staff and in particular Mr. Sammy. We are so happy we created a memorable experience for you to return home with! I wil share your kind words with our team, they will be very happy that you enjoyed your vacation here.

We hope to see you again soon and thank you for telling your friends about us! Please consider me available to help them or you with any assistance I can. We hope we get to see you here again sometime soon!

Thank you again for choosing our hotel and for your kind consideration in posting here.

Warmest Regards,
Robert

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 23, 2013

At the end of the day, most hotels appropriately priced, but I have found this one to be excellent location with some value to price. Where hotels can differ markedly, however, is by way of service, and here I feel compelled to note that Sam, who mans the evening desk, is compelling source of refreshingly positive differentiation. Sam is a gentleman who treats all guests with the utmost courtesy and respect and is exceptionally competent. His demeanor, ironically, is not only reminiscent, but superior to that found at front desks of the most exclusive 5 Star Hotels throughout the world.

Room Tip: suites replete with hardwood floors and kitchens, exceptionally roomy and excellent room cleaning se...
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  • Stayed: May 2013, traveled on business
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1  Thank bushido72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
robg64, General Manager at Best Western Plus Hospitality House, responded to this reviewResponded May 30, 2013

Thank you for your recent stay with us and for completing this review about your experience at our hotel.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Thank you for mentioning Sammy. He is our star! I will be sure to thank him and share your feedback with him.

If I can be of assistance in the future, please don't hesitate to contact me. We hope you will come back and see us again soon.

Thank you again for taking the time to tell us about your visit. We appreciate your loyalty to our hotel and brand.

Warmest Regards
Robert Gaeta

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Reviewed May 20, 2013

Very low key, clean and well serviced apart-hotel in the centre of mid-town just blocks away from 5th ave and the delights of Lexington. You cannot fault the price in respect of the fabulous location inspire of the noise and having the D and C suites facing out to a car park. how much time does one spend in a hotel room anyway? Sam the Front Desk chap was charming and extra helpful. There are restaurants galore and the W is just a 2 min walk away with the Bliss spa next door. It's easy to get cabs and even cross town buses. We had a very pleasant stay indeed and would definitely go again. Only downside (if you can call it that) was the very crowded breakfast room - but you can take your cooked toast or bagels to your suites so at ended up being not at all an issues! A real find!

Room Tip: If you don't like looking out into a car park, request for suites ordered than d or c and on upp...
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  • Stayed: May 2013, traveled with family
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Thank Gwendoline B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
robg64, General Manager at Best Western Plus Hospitality House, responded to this reviewResponded May 24, 2013

We are very happy that you enjoyed your stay at our hotel. Thank you for staying with us and for sharing your experience here. We appreciate hearing about your visit to help create a superior experiences in the future.

We have now opened the outdoor deck with additional breakfast seating and we provide trays to take the items up to your apartment.

We are glad you were able to take advantage of all that is around us! Sounds like you had a great time.

Please consider me at your disposal for any future need.

We hope to see you again in the future!

Always at your service ..

Warmest Regards,
Robert

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Reviewed May 18, 2013

We recently stayed 5 nights in a two-bedroom King/Queen suite. It was perfect for our family of five - 3 adults, 2 teens. It offered a wonderful escape at the end of a long day of touring the city - with plenty of room for us to relax. Although a bit on the older side, the rooms and kitchen were very clean. We even got a great welcome basket of snacks. One downside - Our room was a bit noisy due to New York street sounds (honking, garbage trucks picking up trash late night right outside our windows), but the hotel provided ear plugs which we used every night -- at first I didn't want to use them, we're now fans of these ear plugs they provided (we used them on the rest of the trip too). We also appreciated the breakfast which was more than adequate for us. The location was a good place for us ... we could walk to Rockefeller, Times Square, United Nations. We also didn't anticipate we'd stay out late at night, but on the nights we did (we saw a broadway show), we didn't feel unsafe walking back to the hotel.

  • Stayed: May 2013, traveled with family
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1  Thank CKane2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
robg64, General Manager at Best Western Plus Hospitality House, responded to this reviewResponded May 24, 2013

We are very happy that you and your family enjoyed your stay at our hotel. Thank you for staying with us and for sharing your experience here. We appreciate knowing your feedback to create a superior experience for our guests.

We hope to see you again in the future!

At your service ..

Warmest Regards,
Robert

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 7, 2013

Sam S. is the man; you want to talk about Customer Service? This guy deserves kudos big time. My wife and I were in the city for vacation and changed hotels half way through. After entering the BWP on 49th I wished we would have stayed here the whole time. What a nice, "roomy", and neat room - it feels like a condo. Huge living space, complimentary snacks, large bedroom - the list goes on. We were greeted by Sam S. who went above and beyond to make our stay comfortable. Additionally, as I was leaving for business the next morning, Sam proposed an idea that saved my company $25 and allowed me to sleep in 2 1/2 hours more that I had planned to. Though $25 and 2 1/2 hours of sleep may not be earth-shattering, I think that makes his efforts all the more commendable. Thanks for a great stay.

  • Stayed: April 2013, traveled as a couple
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Thank 196Richard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
robg64, General Manager at Best Western Plus Hospitality House, responded to this reviewResponded May 8, 2013

Thank you for your review and recent stay with us. I was so happy to hear that you enjoyed the free snacks and that Sammy went above and beyond to save you money while allowing you some extra sleep time! Kudos to Sammy!

We hope to see you here soon. Please consider us your home in NYC. If I can help with anything please let me know.

Warmest Regards,

Robert

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Reviewed May 6, 2013

Family of five (three adults + two kids) at Easter. Noisy at night ,but what do expect in New York?
Great location not far from the Rockerfella centre. Complimentary breakfast hot and cold food can be taken downstairs or brought back to the room on trays. Staff were all very helpful adding to the enjoyment. A fab location at great value.

  • Stayed: April 2013, traveled with family
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1  Thank lobbie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
robg64, General Manager at Best Western Plus Hospitality House, responded to this reviewResponded May 8, 2013

We are happy you enjoyed your stay with us. Easter is a great time to be in NYC. Thank you for taking the time to write and for your patronage.

We all hope you come by to see us again soon.

Warmest Regards,
Robert

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Plus Hospitality House

Address: 145 E 49th St, New York City, NY 10017-1210
Phone Number:
Location: United States > New York > New York City > Midtown , Manhattan
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Suites Wheelchair access
Hotel Style:
#42 Family Hotel in New York City
#83 Business Hotel in New York City
#222 Romantic Hotel in New York City
Price Range: $225 - $678 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Plus Hospitality House 2.5*
Number of rooms: 35
Official Description (provided by the hotel):
While visiting one of the most extraordinary cities in the world, we invite you to live like a New Yorker in the center of it all at the award winning BEST WESTERN PLUS Hospitality House. Relax in your very own exclusive Manhattan apartment-style suite designed with all the comforts of a large home without sacrificing any of the benefits of hotel amenities and services. Imagine yourself stepping out of your front door and being in the center of it all, with all New York's spectacular major attractions just a short walking distance away. While resting in your suite all of the fantastic sights and sounds that make New York City so great are just outside your window. Hotel guests especially appreciate spreading out in their very own apartment suite after a full day out in our thrilling city. No other New York City hotel can compare to our oversized rooms and great location. We're ideally located near Times Square, Central Park, Rockefeller Center, Central Park and any number of subway and transportation hubs. Our expansive apartment-style suites are designed to make your experience convenient and comfortable. As you enter one of our luxuriously appointed suites, you are warmly welcomed with a large living room, full kitchen, dining area, separate private bedroom(s) and a well appointed bathroom(s). The apartments all come complete with oak wood flooring, 11 foot ceilings, and noise reduction windows. All of our oversized suites are three and four room full apartments designed for luxury living. This property is designed to be a home away from home with fully outfitted kitchens, stone counters, stove, oven, microwave, dishwasher, and kitchenware for up to six people. Pillow top mattresses and full bathroom botanical amenities are offered to all our guests. Both of our Penthouses have beautiful outdoor balconies in addition to all the rest. And it doesn't end there, The BEST WESTERN PLUS Hospitality house dishes up complimentary breakfast daily. Enjoy piping hot eggs and made to order waffles, cereals, yogurts, fresh fruits, breads, pastries, (delivered daily), juices and 100% Arabica coffee. Our hotel offers complimentary Wi-Fi and a local fitness center access that keeps you connected and up with your fitness routine. Free fitness facilities and classes like yoga, kettlebell, and Pilates, basketball court, weights, machines, aerobics, sauna, steam room, and two swimming pools are all available to our adult guests. Free local telephone calls from your room and free newspaper at your door every weekday are just a few additional perks. Our award winning world class multilingual service team stands ready to anticipate anything you might need 24 hours a day. Read the variety of free newspapers or use our free computer/printers or just to come mingle with the other guests in our public lobby hospitality suite. Enjoy free tea or coffee there throughout the day. Take a break on our outdoor public deck that offers a quiet peaceful area during warmer months, complete with flowers and benches. Book your ideal New York City dream experience at the BEST WESTERN PLUS Hospitality House today! ... more   less 
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Also Known As:
Best Western Plus Hospitality House Hotel New York City
Best Western Hospitality Hotel
Best Western New York City
New York City Best Western
Best Western Hospitality House New York

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