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“Poor service & high prices”

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BEST WESTERN PLUS Seaport Inn Downtown
Ranked #228 of 467 Hotels in New York City
Certificate of Excellence
UK
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Poor service & high prices”
2 of 5 bubbles Reviewed September 29, 2009

Have recently stayed at this hotel for 2 nights. Payed over $300 per night.

As soon as I got to the room I was disapointed. The room was dark, dirty and not properly serviced i.e no toilet rolls & towels. Unfortunetly when you arriave late at night and go straight to bed you don't tend to notice these things until it's too late. When I complained to reception in the morning they just laughed.

When I got back from a day at work, guess what, towels were still missing. Had to chase these again.

The service just got worse, reception left unattended for long periods, unhelpful staff etc.

The only positive I could say about this hotel, is that the view of the Brooklyn bridge is great.

  • Stayed September 2009, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kissifur2312
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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971 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Alexandria, Virginia
Level Contributor
46 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 bubbles Reviewed August 18, 2009

Nice place, bare bones accomodations. Ms. Tia at check in was great, accomodating, friendly, curteous. Room 704, wow, huge terrace, however, over 400 balloons for a saturday night, worth the view and the size. Great italian cafe across the street called Buono' Amici, fantastic sauce, food, service, price, AH-BOON-ANZA! nice area, be careful of the cobblestones in front of the hotel, you could break an ankle.

  • Stayed August 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank cmacNYC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmonton, AB
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed August 12, 2009

The Seaport Inn is located right next to Brooklyn Bridge and the Seaport. Nightly strolls to the harbor, hanging out at the piers, very central location ... excellent choice as a base for your sightseeing trips (subway and ferries close by).
The hotel is very clean and quiet, offers a nice variety of continental breakfast and fresh cookies throughout the day.
The staff could be a bit friendlier in my opinion, but nothing to complain about.
All in all a good choice!

  • Stayed August 2009, traveled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank airmeki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cranford, NJ
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed July 27, 2009

Although the hotel is small, it is very charming and tastefully decorated. We had a standard size room with a king bed (very comfortable). The location of the hotel is awesome...walking distance to lower Manhattan attractions, but far enough to be removed from crowds and noise! You feel as if you are visiting Boston Harbor- instead of Manhattan. Did I mention free continental breakfast and discounted parking?

  • Stayed July 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Barbarafn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montreal
2 reviews
4 of 5 bubbles Reviewed June 27, 2009

The Seaport Inn is an ok hotel with basic service and room. The location is kind of nice, inbetween the financial district and Brooklyn. If you go make sure to get a room on top with a balcony because the view of the brroklyn bridge is fantastic at night. The price is ok.

  • Stayed May 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank laledz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Australia
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed June 20, 2009

I really like this place. It's right in the heart of Seaport which is a brilliant place to hang out for a few days, especially if it's your first trip to NY city. I stayed at the Seaport Inn for 3 nights, and I liked it. It doesn't have stunning views, or a great restaurant, or amazing decor. It just has a nice cosy feel to it - and it's quiet. It's a good stop for the business traveler who needs a quiet place for a couple of nights - however there are no business or meeting facilities.
Its a good place for couples, singles who need short term accommodation. Staff are friendly.
The free breakfast, in my opinion, is rubbish - waffles and syrup with coffee...BIG deal. I didn't bother, and ate across the road. But the night life and the bars/cafe's/restaurants around the area are-a-plenty!
The internet service at this place is FAST and FREE. Comfy beds with big pillows and nice paintings on the wall. There is nothing fancy about this place but it does have a bit of old charm :-)

  • Stayed May 2009, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank simonAustralia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Upstate New York
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed June 2, 2009

I accompany my husband on his business trips to NYC and we always stay at this hotel. Every stay here has been wonderful. The hotel is clean, staff friendly, comfortable beds, excellent hot water and strong water pressure. Easy to use wireless internet and tasty deluxe continental breakfast - both free - make this the perfect hotel for us. The hotel does not have its own parking but garages are in front and close by. In terms of location, this hotel was chosen for its proximity to the office, but there are a number of restaurants all within walking distance as well as a many that offer free delivery to the hotel.

  • Stayed June 2009, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ekatarin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Seaport Inn Downtown

Property: BEST WESTERN PLUS Seaport Inn Downtown
Address: 33 Peck Slip, New York City, NY 10038-1708
Location: United States > New York > New York City > Financial District , Manhattan
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#9 Best Value Hotel in New York City
#50 Family Hotel in New York City
#125 Business Hotel in New York City
#166 Romantic Hotel in New York City
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN PLUS Seaport Inn Downtown 3*
Number of rooms: 72
Reservation Options:
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Also Known As:
Best Western Plus Seaport Inn Downtown Hotel New York City
Best Western Seaport Hotel Downtown
Best Western New York City
New York City Best Western

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