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Reviewed April 29, 2019 via mobile

This is a wonderful hotel - great location, great amenities and a great bar and restaurant (Mr Purlpe). But the one thing that makes this hotel stand out about any hotel I have ever stayed at (and I travel a lot) is the staff, in particular Carvey. This guy is good. He makes you feel like he is welcoming back a friend. Very friendly, efficient and he truly goes about and beyond. I highly recommend the Hotel Indigo LES for business or leisure!

Date of stay: April 2019
Trip type: Traveled on business
Thank Sherpa824343
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YonG171, Manager at Hotel Indigo Lower East Side New York, responded to this reviewResponded May 1, 2019

Dear Sherpa824343,

Thank you for your feedback and for choosing Hotel Indigo LES! We can't wait to host you again!

Warm Regards,
Daniel Farley
Asst. Dir of Front Office

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 26, 2019

The hotel is located in a great part of the City with plenty of restaurants and bars within walking distance. The Tenement Museum is about a 10 minute walk away and Subway, buses within easy reach. We loved the location.

We were (surprisingly) disappointed with the Customer Service at the Indigo. Having stayed at other Indigo Hotels this was a bit of a shock. On a number of occasions we felt rather undervalued as guests. One example of this is the trouble we had in getting a bottle of bubbly delivered to a room for a very special birthday. Also, emails sent prior to our stay were unanswered, which was frustrating.

Having said that, the Concierge services were spot on, the roof terrace wonderful and the rooms very good. If you desire that extra special attention to detail you might not get if from bar and front desk staff, however if that doesn't bother you then this is a great stay.

Room tip: Make sure you specify room with a view. Otherwise the roof terrace is wonderful and affords a fantastic view.
Date of stay: March 2019
  • Trip type: Traveled with friends
    • Value
    • Sleep Quality
    • Service
Thank Jan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YonG171, Manager at Hotel Indigo Lower East Side New York, responded to this reviewResponded April 26, 2019

Dear Jan M,

Thank you for your feedback and for choosing Hotel Indigo LES! We appreciate the concerns expressed, and it was a pleasure to meet you via email earlier this evening!

We apologize for the initial delay in your emailed request, as we were undergoing a server upgrade on the evening it was initially sent! Please don't hesitate to reach out for anything further you may need in the future! We'd like to make your happiness our responsibility!

Warm Regards,
Daniel Farley
Asst, Dir of Front Office

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Reviewed April 25, 2019

I have spent a total of 14 nights in the Hotel. This was a long overdue return-visit & and a Birthday trip and I couldn't have asked for a better experience.
Diana, Business Travel Sales Manager has been extraordinary professional from the very get go. She accommodated my needs and requests and made sure this will be the most pleasant stay possible.
The Hotel is a REAL gem, located in a vibrant area, within a walking distance from SOHO and only a few train stations away from the main areas.
Housekeeping has been incredible! Room was always cleaned, towels were always changed and the attention to details and needs was above and beyond.
The 14th floor, the Lobby, has an amazing workspace as well where you can do some work if needed.
Daniel, Asst Director of Front Desk, has been extremely professional and accommodating to any special need as well.
SUCH an incredible experience across the board.
The entire team has not only made me feel home away from home, but made it the best comeback visit i could have ever imagined.
Will definitely return!

Date of stay: March 2019
  • Trip type: Traveled solo
    • Location
    • Sleep Quality
    • Service
Thank omrijoseph
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YonG171, Manager at Hotel Indigo Lower East Side New York, responded to this reviewResponded April 25, 2019

Dear OmriS58,

Thank you for your feedback and for choosing Hotel Indigo LES! We can't wait to host you again!

-Warm Regards,
Daniel Farley
Asst. Dir of Front Office

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 14, 2019 via mobile

We love visiting NYC, and when we do, we most like to stay on the Lower East Side. Our favorite stuff is down there - Russ & Daughters, the Tenement Museum, the Meatball Shop... and now, Hotel Indigo.

Our room was choice - a corner room up in the tower that had running view of lower Manhattan. The decor was typical for Hotel Indigo - a very modern room with local artwork and a NYC feel.

We would suggest skipping Mr. Purple, the lounge bar downstairs that was rather too trendy and loud for our taste. But it didn’t detract from the trip.

We will be staying here for sure when we visit again.

Date of stay: September 2018
Trip type: Traveled as a couple
Thank JjakesCLT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YonG37, Manager at Hotel Indigo Lower East Side New York, responded to this reviewResponded April 14, 2019

Dear JjakesCLT,

Thank you for your feedback and for choosing Hotel Indigo LES! We can't wait to host you again!

Warm Regards,
Daniel Farley
Asst. Dir of Front Office

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 13, 2019 via mobile

Friendly. Everyone always so nice. Clean. Good room size and room service. Great location. Awesome views. Stayed here many times. Always delivers. Love the ice cream place across the street. Overall a pleasant area of Manhattan.

Date of stay: April 2019
Trip type: Traveled with family
Thank OsaVI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YonG171, Manager at Hotel Indigo Lower East Side New York, responded to this reviewResponded April 13, 2019

Dear OsaVI,

Thank you for your feedback and for choosing Hotel Indigo LES! We can't wait to host you again!

Warm Regards,
Daniel Farley
Asst. Dir of Front Office

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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