Horrible experience. The tile In the shower was all broken and full of MOLD. I reported to the front desk, and they did nothing. The towels were old and yellow of so much use. Truly disgusting. There is not a manager, and no stuff. Only one front desk person that was ashamed of the place but couldn’t help us. One elevator working only. Elevators look like a service elevator. The lobby is just basically fake. Just a horrible entrance with NONE amenities. There are homeless sleeping At the door of the hotel. The location is across the st from the bus station and not in the nice part of Hudson Yards. They have no storage room for luggage so if you need them to hold your bags, they just won’t . I have no idea how this could be rated a 4 star hotel .
It’s falsely advertised as nothing looks like in their own pictures.
I would NEVER stay here againMore
- Free Wifi