One look at the Cassa's website will immediately show you the basics: the clean rooms, the hip, convenient location, the modern but welcoming design, the reasonable rates, and the incredible rooftop terrace. Yes, the place really is as good as it looks online, no photographic trickery here...
But for me, what made my stay so wonderful, what made me want to sit down and write this review, was the exemplary customer service.
The entire staff, especially Melissa at the front desk, went above and beyond for me and my guests. I stayed at Cassa for business, and the staff assisted me with everything from receiving an important overnight delivery to upgrading my room to making my clients feel special to literally lending me the chair from behind the front desk so my makeup artist could work. Without a doubt, the most friendly, considerate customer service I've had at any hotel, period, and I've traveled considerably.
I fully intend on staying at Cassa again, and look forward to my next visit. If you are a tourist from out of town, or even a local looking for a romantic staycation spot, book your room right now, you won't be disappointed!