My husband & I stayed at the Plaza during our very first trip to NYC. We are used to staying in 5 star accomodations and were expecting a superlative experience with the Plaza. We had received an email confirming our reservation with a "preference" sheet attached which we completed and returned - I was quite excited that the level of service appeared to be so attentive. However - we arrived (after a very long day of travel) - no bellhop to help with our bags! Once we struggled through the revolving door we found all the bellhops chatting with each other in the lobby. Went to check in and our "preference" sheet had apparently not arrived (the room upgrade that we requested as my husband is a Fairmont Presidents Club member) was "unavailable". We got to our room - tiny but beautifully decorated. View of a ventilator shaft. Feather pillows - we had requested foam, no newspaper in the morning - we had been asked by the front desk what paper we prefered, suit sent with the butler for pressing - did not come back until I called 24 hours later. The bathroom looks beautiful (wonderful tub) but there is no where to hang towels by the sink and very very little space for toiletries. The toiletries supplied were skimpy to say the least and not replaced each day.
After dining out one evening we stopped in the hotel bar for a drink - it was lively and great people watching but the bathrooms were dirty with toilet paper all over the floor.
The concierge was wonderful and the cleaning staff did a great job but otherwise I was not impressed by the service. Next trip we'll be at the Four Seasons.
- Official Description (provided by the hotel):
- Striking the balance between its storied past and limitless future, The Plaza is the ultimate New York City luxury lifestyle destination - an iconic urban resort with a new and contemporary spirit. While traditions remain, such as the opulent grandeur of the Beaux Arts decor and the iconic Afternoon Tea in The Palm Court, exciting new offerings at this legendary hotel include the elegant Champagne Bar, the stylish Rose Club, and The Plaza Food Hall. The Plaza Hotel offers 282 distinctive guestrooms, including 102 luxurious suites, which boast the largest square footage of any luxury hotel in New York City. From the sumptuous decor to the impeccable white glove service, The Plaza is an extraordinary hotel that offers every indulgence. For our suite guests, The Plaza is pleased to offer Butler Service 24 hours a day. ... more less
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- Also Known As:
- Plaza New York City
- Plaza Hotel New York City