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“The Best in New York City”
Review of The Plaza

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The Plaza
Ranked #92 of 466 Hotels in New York City
Certificate of Excellence
GreenLeadersBronze level
Toronto, Canada
Level 4 Contributor
47 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“The Best in New York City”
Reviewed March 16, 2014 via mobile

The location is by far the best in NYC. Sitting majestically off of Central Park and 5th Avenue, the arrival experience makes one feel like royalty. Service is very good and the rooms are very well appointed. Sitting in the Palm Court for afternoon tea is an experience everyone should have. The Food Court provided an opportunity for a more casual dining experience which we thought was excellent. With my Fairmont President's Club I was able to get a late checkout to shop before heading home. Our experience at the Plaza was exceptional.

Stayed March 2014, traveled with family
Helpful?
3 Thank TravelToLiveYes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Atlanta, Georgia
Level 4 Contributor
38 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed March 16, 2014

This was our second stay at The Plaza. And we'll definitely be back. Each time we've stayed has been magical, definitely worth the extra $$. My hint: Book with a human on the phone, and tell them if you're celebrating something special. The reservationists are terrific, and whatever celebration you've told them about is conveyed to the hotel.
The first time we stayed, it was our daughter's first trip to NYC, it was Christmastime, and she was 11. Upon check-in, she was presented with a note from Eloise, written in crayon, welcoming her to The Plaza. We were upgraded to a Deluxe Rose Suite, complete with butler service, and moments after we settled in, the butler arrived with a stunning display of treats for her, the centerpiece being an edible chocolate "Yellow taxi" and a chocolate milk. She was grinning ear to ear from the moment we arrived. Oh--and the bellman kept calling her "Eloise" whenever he'd see us in the lobby and offered her rides on his luggage cart--her favorite!
On Christmas morning, more treats from the butler arrived. Everyone, from the concierge to the men out front arranging our transportation, was lovely, warm, welcoming, friendly. Couldn't ask for more.
We returned for our daughter's 16th birthday...again, I mentioned this to the reservationist, and in our room waiting for her was a gorgeous birthday cake...we couldn't possibly finish it all...asked for a fridge to be brought up so we could keep it, and it was there moments later.
I could go on and on...but in a nutshell, I just tell people, if you're going to New York, do it right, spend the extra dollars here...you truly won't regret it! After all, traveling with family is all about making memories, and we have a suitcase-full of wonderful memories of our NYC trips, thanks to The Plaza!

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Alc93
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PlazaHotelManagement, General Manager at The Plaza, responded to this review, April 10, 2014
Dear Alc93,

Thank you for taking the time to write your wonderful review. We are delighted to hear that you have enjoyed both stays with us. We strive to turn moment into memories for our guests, and we are thrilled to hear when we succeed. Thank you again for your post, and we hope to welcome you and your family back again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Burlington, North Carolina
Level 5 Contributor
53 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed March 10, 2014 via mobile

I was fortunate enough to be able to stay at this wonderful establishment while visiting New York. The lobby is by far the most beautiful lobby i have ever seen in my life. The rooms are spacious and decorated nice the beds are very comfortable. It doesnt hurt to have a mini fridge but it is a little pricey but hey its a five star hotel what do you expect. I will definitely make it a point to come back.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank darthvader0626
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Birmingham, United Kingdom
Level 2 Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed March 9, 2014

Spent 3 nights in n NYC for 40th birthday. So we thought we would treat ourselves to the plaza. They did not disappoint. Service was excellent. Even gave a fantastic birthday cake. Concierge was really helpful. Booked all our restaurants. New food court downstairs was great. Still renovating the oak room. But overall they made our freezing cold stay in NYC fabulous.

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank MDSC8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PlazaHotelManagement, General Manager at The Plaza, responded to this review, April 10, 2014
Dear MDSC8,

Thank you for your post. We are so happy to hear that you enjoyed your stay with us despite the frigid temperature! We thank you for choosing The Plaza to celebrate your 40th birthday, and we hope to welcome you back for your next! Thank you again for your post.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level 5 Contributor
59 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed March 9, 2014 via mobile

It's always fun to see this place and it's a part of history. The lobby is elegant and beautiful. Open to public so you can take photos with friends and family. The chandelier is gorgeous and the hallways are very sophisticated. I love coming here!

Stayed March 2014
Helpful?
1 Thank Beachlovergurl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Malibu, California
Level 5 Contributor
49 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed March 8, 2014

It seems the word iconic could be used about practically anything in New York but it truly applies here. From the minute you walk in the door you are treated well, surrounded by luxury, history, ambience. The public areas, the rooms, the bathrooms, the robes (!), the amenities - everything is awesome. No disappointments in any area for me. Will definitely go back. Location - was a big plus as I was planning to go to Bergdorfs. Even if you don't stay here, go inside and check it out, especially the food hall downstairs. Price - yes, it is expensive, but it was a lot less than some other places I looked into, like The Peninsula. Also got an upgrade upon arrival and was allowed into the room three hours ahead of stated check in time. Service with a smile all the way.

  • Stayed March 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MsMalibu90265
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Garnet Valley, Pa
Level 5 Contributor
62 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed March 8, 2014 via mobile

Everything about the hotel was 5 star. The hotel was exquisite from the lobby to the rooms. The service was outstanding especially the house keeping staff who were so sweet and helpful and dropped off Fiji water with the turn down service. The best part of the hotel in the food hall in the lower level, everything tasted amazing especially the macaroons from FP patisserie. The location was phenomenal across from Central Park and all the best shops! The gym was great although it was awkward to access, from a fire escape stairwell. The equipment was new with a nice locker room.

Stayed March 2014
Helpful?
Thank NurseKrissy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PlazaHotelManagement, General Manager at The Plaza, responded to this review, March 21, 2014
Dear NurseKrissy,

Thank you for your post. We are so pleased to hear that you enjoyed your time here at The Plaza and were able to experience so many of our amenities - from The Plaza Food Hall and the macarons at FP Patisserie to the LA PALESTRA gym. We hope to welcome you back to The Plaza on your next trip to New York City. Thank you again for your post.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Plaza

Property: The Plaza
Address: Fifth Avenue at Central Park South, New York City, NY 10019
Phone Number:
Location: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#20 Spa Hotel in New York City
#51 Green Hotel in New York City
#75 Luxury Hotel in New York City
#102 Romantic Hotel in New York City
#104 Business Hotel in New York City
#129 Family Hotel in New York City
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Plaza 5*
Number of rooms: 282
Official Description (provided by the hotel):
Striking the balance between its storied past and limitless future, The Plaza is the ultimate New York City luxury lifestyle destination - an iconic urban resort with a new and contemporary spirit. While traditions remain, such as the opulent grandeur of the Beaux Arts decor and the iconic Afternoon Tea in The Palm Court, exciting new offerings at this legendary hotel include the elegant Champagne Bar, the stylish Rose Club, and The Plaza Food Hall. The Plaza Hotel offers 282 distinctive guestrooms, including 102 luxurious suites, which boast the largest square footage of any luxury hotel in New York City. From the sumptuous decor to the impeccable white glove service, The Plaza is an extraordinary hotel that offers every indulgence. For our suite guests, The Plaza is pleased to offer Butler Service 24 hours a day. ... more   less 
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Also Known As:
Plaza New York City
Plaza Hotel New York City

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