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“UNBELIEVABLE...” 2 of 5 bubbles
Review of Holiday Inn NYC - Manhattan 6th Avenue - Chelsea

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Holiday Inn NYC - Manhattan 6th Avenue - Chelsea
Ranked #334 of 467 Hotels in New York City
Pepperell, Massachusetts
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“UNBELIEVABLE...”
2 of 5 bubbles Reviewed March 14, 2014

Let me start by saying it wasn't all bad..Pilar at the front door is the sweetest person you will meet. The staff in the restaurant are also extremely nice. We even had some great housekeepers but from there it's all down hill!! Elevators take you on average 5-15 min to get on and when you say something you get the run around about time delay. NOT the case, it is house keeping holding it up as it's their only way to get up and down. You press the button for your floor and it passes you by like 5 or 6 times...Also I believe the staff M-TH are a whole lot nicer than what you deal with on Friday. Just my opinion of course. Also be aware if you try to take the stairs it DOES NOT get you to the lobby...you have to go outside and around. Yup so if you are not dressed properly you are in trouble. Never have I had such a horrible experience trying to get to the lobby.
Food in the restaurant is very good, but beware of the different rules as far as their "Happy Hour" goes or you won't be happy when you get your tab. It is only in certain seats..yes you read that right..you have to be within the walls of the lounge. If you eat on patio or in what they consider dinning area you are charged FULL price. I have never heard of such a thing?
The room was adequate, nothing to big but very typical for NYC..and it was clean and quiet.
Now my service stars for for the fact that they didn't seem to care about the concerns of the elevator..they just blew me off!! Not good customer service at all there.

  • Stayed March 2014, traveled on business
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Mark C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike W, General Manager at Holiday Inn NYC - Manhattan 6th Avenue - Chelsea, responded to this review, March 15, 2014
Hi Mark C - Thank you for providing us with your feedback regarding your recent stay. I would ask that you kindly email me directly at gm@hi-nyc.com so that I may personally look into the issues you listed here.

Our restaurant, Prime Cafe, does not base the happy hour pricing on where you sit. I am unsure where this misunderstanding came from.

While it is true we have two elevators servicing the entire building, we do have weight sensors on them. When they have reached capacity, they go straight to the lobby to unload. The elevator then goes back up in the order it was called. I apologize for this, but it is actually an efficient way of unloading and reloading the elevator cars.

Again, please email me at gm@hi-nyc.com so that I can fully understand the issues during your stay.

Thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,234 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (219)
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English first
Atlanta, Georgia
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed March 11, 2014

This hotel provides a great value in a great location. Service is excellent, and the staff is VERY friendly. You can tell they enjoy working there, always smiling :)

There were a couple of downsides to this hotel. The rooms were small (We, my wife, daughter and I ) were always on top of each other - and I kept referring to it as cozy. But it is Manhattan and you get what you pay for. Plus, you don't go to NYC to hang around in a hotel room.

The hotel also had some noise issues; partly from guests and partly from street noise. Again, it is Manhattan...

Overall I would recommend this hotel for a weekend jaunt into the city.

Room Tip: Ask for a higher floor to avoid street noise
See more room tips
  • Stayed February 2014, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Ed M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike W, General Manager at Holiday Inn NYC - Manhattan 6th Avenue - Chelsea, responded to this review, March 14, 2014
Hi Ed M - Thank you for sharing your experience with the world! Our Team really does enjoy working here, and we are glad you recognized that. We hope to see you again in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
137 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
2 of 5 bubbles Reviewed March 11, 2014

Yes rooms and bathrooms are small (but it's New York so that's really no issue) and the lifts can be very slow - that's ok we just took the stairs a couple of times. The real issue for me was that I just couldn't get a good night's sleep in this hotel. The pillows were tiny and both beds in our room were noisy (creaking metal every time you moved), it just didn't make for a good night's sleep after spending all day out and about. Location is great but there are other Holiday Inns nearby where I've slept a lot better. Might have just been an unlucky experience but I'd be trying to stay somewhere else next time.

Room Tip: Try for a lower floor in case you need to use the stairs when lift is slow.
See more room tips
  • Stayed December 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank ll72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike W, General Manager at Holiday Inn NYC - Manhattan 6th Avenue - Chelsea, responded to this review, March 14, 2014
Hi ll72 - Thank you for your candid feedback. We are thrilled you enjoyed our great location! We apologize, however, about your lack of comfortable sleep. If you have a chance, please email me directly at gm@hi-nyc.com so that I may personally inspect the room you stayed in. Your experience is certainly not typical of our Holiday Inn, and hope you choose to give us another chance in the future.

Thank you!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these New York City hotels

Stirling, United Kingdom
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed March 9, 2014 via mobile

Pleasantly surprised with this hotel. The room of 2 double beds was a good enough size for our family of 4 even with 2 teenagers. The breakfast was really good especially the pancake maker which we all loved using many times and the cinnamon buns were amazing.
The bonus was the location, just round the corner from the Empire State Building even if we didn't get a view of it - supposedly no family rooms do. We were also minutes away from Macy's and other shops but a lot of tacky tourist ones nearby, but it felt great walking about fifth avenue. Plenty of restaurants nearby and an Irish bar across the road although we didn't go but we did hear it on the Friday night till late.
We were also in walking distance to Times Square 20/30 mins - and felt fine walking back at night.
Very little to fault with this hotel - felt like we got good value for money.

Stayed July 2013, traveled with family
Helpful?
1 Thank Sands H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Limburgerhof, Germany
1 review
4 of 5 bubbles Reviewed March 8, 2014

My daughter (18 years) and I spent the last week-end in Holiday Inn 6th avenue. It was our first time in NY. The hotel offered us a pleasant stay. The receipt was very friendly and helpful. The rooms are modern and cleanly. The bathroom was equipped with big comfort. There is a good binding to the underground. The hotel lies centrally.
We come again very much with pleasure!!!

Stayed March 2014, traveled with family
Helpful?
Thank Claudia E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
toronto
Level Contributor
38 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 bubbles Reviewed March 8, 2014 via mobile

Great location because it was close enough to everything but far enough to not be in the middle of the hustle and bustle. I went with my 3 kids and stayed comfortably. yes...the elevators were slow and the bathroom was super small and showing some wear...but overall we enjoyed our stay . There were no safes in the rooms and the front desk had no boxes left to keep our passports but otherwise that ..we had no issues. I would recommend you go to the computer/business room in the basement and take advantage of all the coupons on the wall...( that was a hidden secret that saved us close to 20% on every tour we planned to take. I would recommend this hotel.

Stayed July 2013
Helpful?
Thank momof3kidsToronto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pittsburgh, Pennsylvania
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed March 6, 2014

We stayed at this hotel for 3 nights in December, 2013. The staff was very nice and helpful,. The room was small but clean and fine for our needs. The location is great. It is close to many great restaurants and subway stops. We would definitely stay here again.

  • Stayed December 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Debbie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn NYC - Manhattan 6th Avenue - Chelsea

Property: Holiday Inn NYC - Manhattan 6th Avenue - Chelsea
Address: 125 West 26th Street, New York City, NY 10001-6802
Phone Number:
Location: United States > New York > New York City > Chelsea , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#226 Business Hotel in New York City
#242 Romantic Hotel in New York City
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Holiday Inn NYC - Manhattan 6th Avenue - Chelsea 3.5*
Number of rooms: 226
Official Description (provided by the hotel):
Sitting on the cusp of trendy Chelsea and the picturesque Flatiron District Enjoy comfort at the newly renovated Holiday Inn Manhattan 6th-Ave Chelsea. Located in the heart of the Chelsea neighborhood, we are close enough to the action of the Big Apple, yet secluded enough to enjoy a quiet night's sleep. Attractions such as Times Square, Empire State Building, Flatiron Building, Chelsea Market, Herald Square and Macy's, Madison Square Garden, Broadway, and the Fashion Institute of Technology are within reach. Whatever your reason for coming to New York City, let us provide an experience you will never forget. Families and Corporate travelers alike will feel at home in our newly renovated lobby and restaurant space. Hotel amenities include a full-service restaurant and lounge, Prime Cafe, a 24-hour Business Center, 24-hour Fitness Center and complimentary high-speed Internet access. Want to stay in? Take advantage of our convenient room service. Feeling adventurous? Our on-site concierge is happy to secure sightseeing tour tickets, Broadway theatre tickets, shopping coupons and discounts, and even helicopter tours! ... more   less 
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Also Known As:
Holiday Inn Nyc - Manhattan 6th Avenue Hotel New York City
Holiday Inn New York City
New York City Holiday Inn

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