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“Great location, great staff”

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Comfort Inn Times Square South
Ranked #320 of 470 Hotels in New York City
Reviewed December 21, 2013

The location is convenient to subway for getting around. ...as well as being within walking distance to Times Square, Rockefeller center,Bryant Park and all the Christmas windows! Great breakfast, with small size waffles. The staff were very courteous and helpful with directions always. Beds were very comfy, rooms were a bit small, but clean. I definately would recommend this hotel to a friend to stay at.

  • Stayed: December 2013, traveled with family
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Thank D D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CITS_Manager, Front Office Manager at Comfort Inn Times Square South, responded to this reviewResponded December 26, 2013

Dear D D,

Thank you for your high praise and recommendation. I am thrilled that enjoyed your NYC visit and the hotel and its services met your expectations. We hope we have another occasion to welcome you both back in the future. Please do not hesitate if I can be of any assistance now or in the future.

Happy Holidays!

Warm Wishes,

Susana McCoon
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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525 - 531 of 1,163 reviews

Reviewed December 20, 2013

My best friend and I stayed here for a weekend get away to NY and we were extremely happy and surprised at the professionalism and friendliness of the staff. We couldn't so much as get on the elevator with a staff member that didn't ask how things were and tell us to have a great day with a smile. Susana, the manager was absolutely awesome. I'm not sure she ever even left the hotel to sleep but she always had smile on her face and went above and beyond to make people comfortable! The rooms are small, but very clean and the beds were oh so comfortable. Breakfast was included with the room and not just cereal, but waffles, pastries, coffee, tea and other things. It's in a good location, just a few blocks south of times square. It's far enough away from the constant noise but close enough to be there in about 5-10 minutes at most. We had one problem with the TV and it was fixed right when we mentioned it. Again, impressive staff. I will never overpay for hotel in NY with a place like this to stay in. I would absolutely recommend this to anyone!

  • Stayed: December 2013, traveled with friends
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Thank Erica P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CITS_Manager, Front Office Manager at Comfort Inn Times Square South, responded to this reviewResponded December 21, 2013

Dear Erica P,

Thank you very much for your amazing comments, I will be sure to share them with the team. It is always pleasure to hear that our guests have the opportunity to enjoy all that we have to offer as we consistently strive to exceed expectations. Upon your next visit to NYC, I hope that we have the opportunity to welcome you back!

Happy Holidays!

Best wishes,

Susana McCoon
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 20, 2013

This hotel is clean yes the rooms are a little compact but the beds are so comfy ,the room breakfast is served in is a bit small but lots of choice toast,fruit,yoghurt cereals etc good start to the day !
Not seen many staff but the ones we have been helpful and nice.
We are on 9th a little street noise but nothing to stop u sleeping

  • Stayed: December 2013, traveled with family
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Thank guildfordnomes79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CITS_Manager, Front Office Manager at Comfort Inn Times Square South, responded to this reviewResponded December 21, 2013

Dear guildfordnomes79,

Thank you for sharing your pleasant review with us! We are glad that you had a memorable stay and found us nearby to the wonderful attractions that Times Square has to offer. It is rewarding to hear your compliments about our breakfast! We hope to have the opportunity to welcome you back and once again in the near future. Safe travels!

Haooy Holidays! ,

Susana McCoon
Front Office Manager

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Reviewed December 18, 2013

location is a killer, right on time square and other stuff. hospitality staffs and OK breakfast, the room was way too tiny with almost no space to move around the bed, they server scrambled eggs, english muffin, some fruit, milk, coffee and other minimum at breakfast at basement no bigger than a one-car garage.

like i said, location is good, not sure about others. bonus for the ladies, there is a chippendale bar right next to the hotel.

  • Stayed: June 2013, traveled on business
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1  Thank fredfredster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CITS_Manager, Front Office Manager at Comfort Inn Times Square South, responded to this reviewResponded December 21, 2013

Dear fredfredster,

I am so glad to learn that you were able to fully enjoy your stay and that our staff inspired a memorable stay. Our entire staff is dedicated in exceeding our guest expectations. We sincerely hope we have the pleasure of welcoming you again in the near future!

Warm regards,

Susana McCoon
Front Office Manager

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Reviewed December 17, 2013

My husband and I took our first trip to New York two weeks ago, and because of the most wonderful staff ever, it was our best trip we have ever taken. Stefano, Shivanna, Susana, Leo, and two other girls at the front desk are all polite,courteous, helpful and always welcome you with a smile. Housekeeping-ask and you shall receive! We cannot say enough nice things about the amazing staff. The location is great, within walking distance to so many things. You are truly right in the heart of Times Square. The rooms are small, but you do not spend that much time in them. We did not try the breakfast, always ate out. Stefano, thank you so much for making our first night in New York so special! Thank you, Thank you all Would stay here again in a New York minute!!! Hope to see you all soon.

Room Tip: the rooms with double beds are bigger
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  • Stayed: December 2013, traveled as a couple
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Thank Kathleen D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CITS_Manager, Front Office Manager at Comfort Inn Times Square South, responded to this reviewResponded December 21, 2013

Dear Kathleen D,

We thank you dearly for sharing your fantastic review about your stay. We are very pleased that our ideal location was to your liking and that we were close to your areas of interest. We are happy to hear that you were able to indulge with our service and amenities. We enjoy creating special moments and endless memories so that your stay is always special and unique. Your wonderful compliments about our hotel, service excellence and professional staff are greatly appreciated. We would all be honored to welcome you back and create another wonderful experience here at the Comfort Inn Times Square!

Warm wishes,

Susana McCoon
Front Office Manager

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Reviewed December 16, 2013

My name is Mary Benvenuto and I work as an accompanying guide for Frenzy Tours. I often travel from Montreal to New York City and I stay at this hotel. I must say that this hotel's location is perfect. It is very close to Times Square, Broadway, Macy's, 34th street, the subway and walking distance to all other New York City's main attractions. The rooms are clean and the beds are comfortable. The breakfast is very good, with hot and cold choices. The front desk staff members are welcoming and always helpful. Cheryl is just amazing! She is polite, courteous, professional, pleasant, sweet and fulfills all requests with a smile. As a group leader I can only say that it is a pleasure to work with this hotel. I recommend this hotel to everyone who is visiting the Big Apple.

  • Stayed: November 2013, traveled on business
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Thank Marybenvenuto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CITS_Manager, Front Office Manager at Comfort Inn Times Square South, responded to this reviewResponded December 17, 2013

Dear Marybenvenuto,

Thank you for your high praise and recommendation. I am thrilled that enjoyed your NYC visit and the hotel and its services met your expectations.

We hope we have another occasion to welcome you both back in the future. Please do not hesitate if I can be of any assistance now or in the future.

Kind regards,

Susana McCoon
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 16, 2013

We stayed just one night as a last minute trip, meeting up w friends from Montana for dinner. Glad we chose this Comfort Inn. The Staff was Great and the location was perfect. We had a wicked great time in NYC. Plan on returning to the city and will definitely stay at this hotel again. Leo who checked us in was wonderful. He goes the extra mile to welcome you and make sure all is perfect. Check out was a breeze with Shivanna and Susana. They checked our bags so we could go venture to breakfast w/out dragging our bags w/ us before departing the great city. The location is perfect but the staff made this stay wonderful. Keep up the great work and we will see you again soon.

  • Stayed: December 2013, traveled with friends
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Thank carlee2266
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CITS_Manager, Front Office Manager at Comfort Inn Times Square South, responded to this reviewResponded December 17, 2013

Dear carlee2266,

Wow - thank you so much for the very detailed review. We appreciate, and take all of our guests' feedback extremely seriously, but we consider ourselves especially fortunate to be reviewed by an obviously seasoned traveler. On behalf of my entire team, we look forward to serving your future travel needs! Safe travels!

Best wishes,

Susana McCoon
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Inn Times Square South

Address: 305 W 39th St, (39th St and 8th Ave), New York City, NY 10018-1401
Phone Number:
Location: United States > New York > New York City > Midtown , Hell's Kitchen , Manhattan
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Suites Wheelchair access
Hotel Style:
#217 Romantic Hotel in New York City
Price Range: $164 - $395 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Comfort Inn Times Square South 3*
Number of rooms: 78
Official Description (provided by the hotel):
Free WiFi and hot breakfast. Comfort Inn Times Square South is conveniently situated in the heart of Manhattan. Our ideal location allows you to easily reach hundreds of area businesses and attractions. The Broadway Theater District, Times Square, Madison Square Garden arena, the Empire State Building and the Rockefeller Center are all within walking distance from this New York, NY hotel.Each of our 100 percent non-smoking guest rooms feature modern decor and upscale amenities, like flat-panel, televisions, pillow-top mattresses, coffee makers, spacious work desks, hair dryers, irons and ironing boards. ... more   less 
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Also Known As:
Comfort Inn Times Square South Hotel New York City
Times Square Comfort Inn
Comfort Inn New York City
New York City Comfort Inn

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