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Comfort Inn Times Square South
Ranked #319 of 471 Hotels in New York City
Reviewed December 15, 2013

Great location near Times Square and Macy's. The staff are caring and kind - made sure we were comfortable. The bed and pillows are wonderful with a choice of soft or firm pillows. Well appointed room. Breakfast had hot eggs & sausage with all the regular items.

Stayed: December 2013, traveled with family
Thank Bridgenutt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CITS_Manager, Front Office Manager at Comfort Inn Times Square South, responded to this reviewResponded December 17, 2013

Dear Bridgenutt ,

Thank you very much for your amazing comments, I will be sure to share them with the team. It is always pleasure to hear that our guests have the opportunity to enjoy all that we have to offer as we consistently strive to exceed expectations. Upon your next visit to NYC, I hope that we have the opportunity to welcome you back to the Comfort Inn Times Square South!

Warm wishes,

Susana McCoon
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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534 - 540 of 1,165 reviews

Reviewed December 15, 2013

  • Stayed: December 2013, traveled as a couple
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Review collected in partnership with Easytobook.com
Thank Alan M
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
CITS_Manager, Front Office Manager at Comfort Inn Times Square South, responded to this reviewResponded December 17, 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed December 15, 2013

My sister and I visited the city for a sibling weekend and for the opportunity to catch some good deals on a little last minute holiday shopping. We planned on it being a short stay but we decided to extend our stay an extra day because we had such great and outgoing service from the staff there, particularly the two agents that worked the front desk, Stefano and Cheryl. My occupation keeps me travelling to NYC very often so I'm a frequent guest there. Not necessarily because of the accommodations which are regrettably lacking in a few areas but primarily because of the service I receive from the staff. I was so looking forward to seeing Evelyn because she always goes that extra mile to make sure I'm taken care of. Unfortunately, she was not there for this trip and I couldn't get a straight answer why but I hope they didn't get rid of their best employee. Anyway, she must have rubbed off on the front desk agents Stefano and Cheryl because they helped us the entire time we were there. They were courteous and polite without making us feel they were disingenuous, They were knowledgeable about the surroundings of the hotel, how to best travel, as well as where to point us for the best shopping and dining. This was my sisters first time in NYC and they made it a memorable one. Looking forward to my next stay, just get that breakfast area renovated for Pete's sake and make sure my angels Evelyn, Stefano and Cheryl are there! Thanks.

  • Stayed: November 2013, traveled with family
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Thank Nelson V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CITS_Manager, Front Office Manager at Comfort Inn Times Square South, responded to this reviewResponded December 17, 2013

Dear Nelson V,

I am so glad to learn that you were able to fully enjoy your trip and that our staff inspired a memorable stay. Our entire staff is dedicated in exceeding our guest expectations. We sincerely hope we have the pleasure of welcoming you again in the near future!

Warm regards,

Susana McCoon
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 14, 2013

The staff really makes this hotel special. Leo and Stefano at the desk were our biggest assets in NYC. They both took as much time needed to make sure we were comfortable with the walking directions they provided us to get around the area. John in housekeeping and Vilma in the breakfast room also were very helpful, friendly and courteous. These are the four we had most contact with during our 3 night stay and would consider them an asset to Comfort Inns. Sleep did not come easy even at 20 floors up as the horns and sirens last into the night but that's NYC

  • Stayed: December 2013, traveled as a couple
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Thank Jeff K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CITS_Manager, Front Office Manager at Comfort Inn Times Square South, responded to this reviewResponded December 15, 2013

Dear Jeff K,

Thank you very much for your amazing comments, I will be sure to share them with the team. It is always pleasure to hear that our guests have the opportunity to enjoy all that we have to offer as we consistently strive to exceed expectations. Upon your next visit to NYC, I hope that we have the opportunity to welcome both you back to the Comfort Inn Times Square South!

Best regards,

Susana McCoon
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 12, 2013

Came to NYC for Mom's Getaway trip. I also lost my mother the week before so I needed a break and time to grieve. I couldn't have asked for more gracious service than what was provided by the staff at this hotel. Our room was ready upon arrival and we actually came in a bit early. We were provided a microwave & fridge within an hour of getting to our room. Stefano, Susana, & Fiona all stood out as proving excellent service. No question or request ever went unfulfilled. Beds were super comfy. Breakfast was sufficient, tasty, and plentiful with something for everyone. Susana was so helpful and we could tell she wanted our stay to be happy. Stefano went above and beyond with fulfilling any need and was so pleasant about pleasing any whim we had. The location is fantastic...walking distance to most sites and subway station a block up the street. I would, without a doubt, return to this same location. Great job everyone! Happy holidays!!

  • Stayed: December 2013, traveled with friends
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Thank VaDemell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CITS_Manager, Front Office Manager at Comfort Inn Times Square South, responded to this reviewResponded December 14, 2013

Greetings VaDemell,

We thank you dearly for sharing your fantastic review about your stay. We are very pleased that our ideal location was to your liking and that we were close to your areas of interest. We are happy to hear that you were able to indulge with our service and amenities. We enjoy creating special moments and endless memories so that your stay is always special and unique. Your wonderful compliments about our hotel, service excellence and professional staff are greatly appreciated. We would all be honored to welcome you back and create another wonderful experience here at the Comfort Inn Times Square! Happy Holidays!

Warm wishes,

Susana McCoon
Front Office Manager

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Reviewed December 10, 2013

We loved this hotel, very close to all the attractions! For the price it was even better than expected...well decorated rooms (small but that's the city), clean rooms and common areas, nice breakfast selection, and the staff was super friendly with directions and suggestions. I would stay here ahain and again!

  • Stayed: December 2013
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Thank cakamr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CITS_Manager, Front Office Manager at Comfort Inn Times Square South, responded to this reviewResponded December 12, 2013

Dear cakamr ,

Thank you for your high praise and recommendation. I am thrilled that enjoyed your NYC visit and the hotel and its services met your expectations.

We hope we have another occasion to welcome you both back in the future. Please do not hesitate if I can be of any assistance now or in the future!

Warm wishes,

Susana McCoon
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 5, 2013

good location, breakfast room cramped with not enough tables and the staff were not pleasant and were quite rude, perhaps this was due to language barrier, not nice to deal with them whatever the reason. front desk staff were very friendly and helpful. our room had very comfortable beds with really great pillows and duvets, however, it had not been adequately cleaned before our arrival with dust evident behind the bed and in cupboards. overpriced for our experience.

  • Stayed: November 2013, traveled as a couple
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Thank Annie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CITS_Manager, Front Office Manager at Comfort Inn Times Square South, responded to this reviewResponded December 6, 2013

Dear Anne M,

We sincerely thank you for taking the time to share your review. We are glad that you liked centrically located hotel and comfortable beds! We truly regret to hear that your breakfast experience was not to your expectations. We are so passionate in providing you the finest amenities and an exceptional stay.It is rewarding to learn of your wonderful comments about our hospitality and that you had felt the professionalism of our front desk staff. We are a dedicated team and always strive to deliver the finest quality of service to each of our valued guest. We hope to have the honor to welcome you back and provide the most memorable and indulging experience that you deserve.

Warm regards,

Susana McCoon
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Inn Times Square South

Address: 305 W 39th St, (39th St and 8th Ave), New York City, NY 10018-1401
Phone Number:
Location: United States > New York > New York City > Midtown , Hell's Kitchen , Manhattan
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Suites Wheelchair access
Hotel Style:
#217 Romantic Hotel in New York City
Price Range: $116 - $394 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Comfort Inn Times Square South 3*
Number of rooms: 78
Official Description (provided by the hotel):
Free WiFi and hot breakfast. Comfort Inn Times Square South is conveniently situated in the heart of Manhattan. Our ideal location allows you to easily reach hundreds of area businesses and attractions. The Broadway Theater District, Times Square, Madison Square Garden arena, the Empire State Building and the Rockefeller Center are all within walking distance from this New York, NY hotel.Each of our 100 percent non-smoking guest rooms feature modern decor and upscale amenities, like flat-panel, televisions, pillow-top mattresses, coffee makers, spacious work desks, hair dryers, irons and ironing boards. ... more   less 
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Also Known As:
Comfort Inn Times Square South Hotel New York City
Times Square Comfort Inn
Comfort Inn New York City
New York City Comfort Inn

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