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“Great stay for the price.”

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Comfort Inn Times Square South
Ranked #291 of 468 Hotels in New York City
Reviewed June 2, 2013

This hotel is in a great location!! Bed was super comfy, room was clean and we were within walking distance to everything we wanted to see! Fiona at the desk was fabulous!! The night staff as a whole was great!! Would definitely stay here again!

  • Stayed: May 2013, traveled with friends
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Thank Renee B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
timessquare_gm, General Manager at Comfort Inn Times Square South, responded to this reviewResponded July 12, 2013

Dear Renee B
Thank you for choosing the Comfort Inn Times Square South. We are so happy to hear you enjoyed your stay with us and were pleased with our location, rooms and exceptional service by our team.

Should your travels bring you back to NYC, please think of the Comfort Inn Times Square South Hotel your "home away from home".

Kind regards,
Petr Jurecka
General Manager

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Reviews (1,143)
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599 - 605 of 1,143 reviews

Reviewed June 1, 2013

First of all, I do want to state that the hotel is next to what appears to be either a strip club/bar/dance spot. Normally not much of a problem if you get there on the weekdays before 6-7pm. Luckily, you won't hear much noise whenever you stay there, apart from loud guests. Compared to other hotels in the area though, it is relatively affordable, as other hotels nearby tend to charge upwards of 350+ a night. It also offers free breakfast, which is great, because if you do not know the area well, you could end up paying about $10 a person. If you want to save money on food, do like a New Yorker, and check out the delis on Eight Ave for a lunch special of $6 or less, instead of the more expensive chain restaurants littered around 42nd street or 7th ave.

The rooms are like typical rooms in the city, so I would say not to expect a huge room. A comfy bed, and a nice bathroom. What you are paying for here is the convenience, the subway is one block away (Port Authority), and you can also get to the taxi stand. Times square is an avenue away, and you can literally walk down to Herald Square and check out the huge Macy's (8 short blocks and one avenue, 15 min walk tops).

Room Tip: The higher the floor, the less noise you'll hear from the city.
  • Stayed: January 2013, traveled as a couple
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1  Thank tatdbzdm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
timessquare_gm, General Manager at Comfort Inn Times Square South, responded to this reviewResponded July 12, 2013

Dear tatdbzdm
Thank you for choosing the Comfort Inn Times Square South; we are so happy to hear you enjoyed your stay with us. Our location is definitely ideal if you are planning to see the exciting sights of Times Square and the other main NYC attractions and shopping areas.
We are pleased you also enjoyed our comfortable rooms and delicious selection at our complimentary breakfast.

We look forward to welcoming you back on your next visit to NYC.

Kind Regards
Petr Jurecka
General Manager

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Reviewed May 31, 2013

The shower floor and the bathroom floor were almost even. I left my underwear and bedroom slippers on the bathroom floor. When I finished my shower, my shoes and briefs were soaked. I had to use the iron and hair dryer to dry my briefs.

  • Stayed: May 2013, traveled solo
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1  Thank bobglen1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
timessquare_gm, General Manager at Comfort Inn Times Square South, responded to this reviewResponded July 12, 2013

Dear bobglen1
Thank you so much for choosing the Comfort Inn Times Square South for your stay in New York City. We appreciate that you took the time to share what you enjoyed, and what could have been better on your next visit with us. We do apologize about the issue with your shower. We have shared this information with our staff to investigate and improve going forward.

We hope you had a wonderful stay in New York City, and we would love the opportunity to impress you on your next visit with us.

Kind Regards,
Petr Jurecka
General Manager

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Reviewed May 29, 2013

I travelled to this hotel with my dad and it was brilliant, great location, 5 minute walk to Times Square. 2 minute walk to Dunkin Donuts so me and my dad used to get donuts and hot chocolates on the way home from a long day. The staff were very kind to us and it was a very clean room, nice big tv and good bathroom. Hotel includes breakfast so that was a plus, Good channels and overall a nice stay. Across the road, there is a Halal chicken shop which was perfect for us since we eat Halal. Great location, Clean hotel, Friendly staff and Nice hotel.

Room Tip: All rooms are good and quiet, not sure if hotel had room service or fitness centre so just chose ave...
  • Stayed: October 2012, traveled with family
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1  Thank Faisal M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CITS_Manager, Front Office Manager at Comfort Inn Times Square South, responded to this reviewResponded January 19, 2014

Dear Faisal M ,

Thank you for taking the time to review our hotel! We are grateful to see that you graded us above all of the other hotels nearby. We pride ourselves in providing extraordinary service with the standard amenities that all Comfort Inn Time Square offer’s such as our free breakfast which you mentioned to have enjoyed. I'm also glad to see that you did not let the size of our rooms greatly affect your opinion of us. We hope to see you soon. Safe travels!

Warm wishes,

Susana McCoon
Front Office Manager

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Reviewed May 29, 2013

About a year ago, my sister & I stayed at this hotel. It was quite a bad experience between the toilet running, smoke detector going off (hotel maintenance just removed it leaving wires hanging) & small black bugs in the bed.

Upon informing the manager (she has since moved on) of the issues, she issued us a free return visit coupon.

Upon booking the room (over a month ago), we mentioned we needed a handicapped accessible room. "No problem, it will be taken care of." Arriving at the hotel, we were informed there were NO HANDICAPPED ROOMS AVAILABLE & that we would be "bumped up" to a mini suite. Heading up to the 11th floor, the elevator door opens but we can't exit due to the cleaning cart being left in front of the elevator blocking the exit, so, back downstairs to the front desk for help. We finally get up to our room only to see we care barely move around in the room as it's very tight with a sofa, extra chair & a bathroom where you can't get a wheelchair or walker in. So, I "attempted" to call downstairs for some assistance but the phones did not work. So, I made the trek down to the lobby to inform them the phone did not work, there was no shower chair & that we would need some help moving some furniture around. Was told we were out of luck on any phone in our room after the guy came up to check it. Made an attempt to speak with the manager but he did not seem very interested but rather was informed someone would "definitely" get back to us (which they never did).

Of all our years of travels, this would be near the top of not to standard hotels. A real disappointment, especially for a Comfort Inn which we have often been quite happy with.

The breakfast area is terribly crowded as they added a large table to the middle & did not remove the vending machines that would have freed up more room.

Room Tip: I can't...
  • Stayed: May 2013, traveled with family
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Thank TAMember005182012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CITS_Manager, Front Office Manager at Comfort Inn Times Square South, responded to this reviewResponded January 19, 2014

Dear TAMember005182012,

Please accept my sincere apologies for the unpleasant experience you had during your recent stay with us. We strive to provide our guests the best in comfort and cleanliness and we regret this was not your impression. We have shared your comments with our Engineering & Housekeeping team and we will work to ensure we are meeting our brand standards for hospitality moving forward. We are very sorry to have made such a poor impression and we hope to have another opportunity to show you the quality service and accommodations you deserve, should you return to our area in the future. If I may be of any additional assistance or if you would like to discuss your stay further, please do not hesitate to contact me directly.

Best regards,

Susana McCoon
Front Office Manager

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Reviewed May 27, 2013

I traveled on a ladies trip to NYC on May 20-23rd, 2013. I did not chose the hotel, but was sharing a room. We had a king size bed, which was adequate, but the room itself was very small. Even though we were only in the room to shower and sleep, I felt as though we were climbing over each other and our luggage. There is no room for two suitcases, let alone all of the other stuff you collect along the way. The air conditioner didn't work properly and the day we checked out was the day that they sent someone up to look at it. The breakfast area was horrible. No room and very tiny.

The room was as clean as can be expected, but only one phone worked properly. The bathroom was an alright size, but had very poor ventilation.

The location was pretty central and it allowed for quick access to Times Square.

The staff were very friendly and did their best to accommodate and help. I would recommend this hotel to those who don't really have lodging on the top of their priority list, but I wouldn't stay here again.

  • Stayed: May 2013, traveled with friends
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Thank michy75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CITS_Manager, Front Office Manager at Comfort Inn Times Square South, responded to this reviewResponded January 19, 2014

Dear michy75 ,

Thank you for your candid review about your stay experience. It is very disheartening to learn from your comments that we failed to meet your expectations. Please accept our sincere apologies for the inconvenience you faced upon your stay with the room assignment not meeting your expectations. We take all our guest reviews seriously in an effort to better our services for our guest. Please let us know if there is anything we can do to make up for this unfavorable experience as winning back your loyalty and trust is important to us.

Best regards,
Susana McCoon
Front Office Manager

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Reviewed May 27, 2013 via mobile

We only were in the city for one night, but could not have asked for a better location, parking was right across the street (and 24hrs)! Rooms are small but you're in the city, that's expected, plenty big enough in my eyes, checking in was great (friendly staff), free breakfast and wifi (you can't find that most places in the city)! Oh and the price, 'twas wonderful, right around $200(includes parking) for a Sunday night on Memorial Day Weekend!!!! Great find, great place!!!!

  • Stayed: May 2013
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Thank Gabrielle P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CITS_Manager, Front Office Manager at Comfort Inn Times Square South, responded to this reviewResponded January 19, 2014

Dear Gabrielle P ,


Thank you for taking the time to share with us your experience while staying with us at the Comfort Inn Times Square South.

I am very glad to know that you enjoyed your overall stay. We pride ourselves in providing excellent service and we appreciate that you were able to enjoy the comfort of our rooms and location of the hotel.

I welcome the opportunity to be of service in the near future and I look forward to becoming you hotel of choice when visiting New York City.

With kind regards,

Susana McCoon
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Inn Times Square South

Address: 305 W 39th St, (39th St and 8th Ave), New York City, NY 10018-1401
Phone Number:
Location: United States > New York > New York City > Midtown , Hell's Kitchen , Manhattan
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Suites Wheelchair access
Hotel Style:
#217 Romantic Hotel in New York City
Price Range: $232 - $477 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Comfort Inn Times Square South 3*
Number of rooms: 78
Official Description (provided by the hotel):
Free WiFi and hot breakfast. Comfort Inn Times Square South is conveniently situated in the heart of Manhattan. Our ideal location allows you to easily reach hundreds of area businesses and attractions. The Broadway Theater District, Times Square, Madison Square Garden arena, the Empire State Building and the Rockefeller Center are all within walking distance from this New York, NY hotel.Each of our 100 percent non-smoking guest rooms feature modern decor and upscale amenities, like flat-panel, televisions, pillow-top mattresses, coffee makers, spacious work desks, hair dryers, irons and ironing boards. ... more   less 
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Also Known As:
Comfort Inn Times Square South Hotel New York City
Times Square Comfort Inn
Comfort Inn New York City
New York City Comfort Inn

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