We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Decent, lots of annoying features”
3 of 5 bubbles Review of Empire Hotel

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 14 more sites!
Empire Hotel
Ranked #315 of 467 Hotels in New York City
Cambridge,MA
1 review
“Decent, lots of annoying features”
3 of 5 bubbles Reviewed February 9, 2013

We stay here because it's across the street from Lincoln Center. But I'm increasing annoyed each time we come. Our room on the 11th floor is so hot that we have the windows wide open during a snowstorm--apparently a feature of many 10th and 11th floor rooms, from discussion with other guests in the elevator! And while the hotel is not overpriced, they charge you extras at every turn: $12/day for WiFi, with separate charge for each device--ie, you need two subscriptions if you have laptop and tablet. In-room coffeemaker, but you get charged $3.50 for each K-cup! The shower requires an engineering degree and if you use the handheld, you still get a constant cold drip from the overhead, which you can't avoid because only half the stall is glassed in, with no shower curtain. Despite this, staff are very helpful and courteous. Rooms were clean--and if you're in town for Lincoln Center, location can't be beat.

Room Tip: Stay away from the top floors!
See more room tips
  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bostonbakedbean49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joseph R, Manager at Empire Hotel, responded to this review, February 10, 2013
Dear bostonbakedbean49,

Thank you for the detailed feedback from your most recent stay at The Empire. We take our guest’s feedback seriously and use it to improve the services and product we offer. I am glad you enjoyed the location of the hotel; cleanliness of your room and the friendliness of our staff. Please do not hesitate to contact me directly at jrauer@empirehotelnyc.com the next time your travels bring you to New York. I will take personal care to ensure all your expectations are exceeded. I am confident you will be completely satisfied with your experience.

Sincerely,

Joseph Rauer
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

5,687 reviews from our community

Traveler rating
    1,826
    1,751
    1,117
    604
    389
See reviews for
1,312
1,836
342
1,005
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (965)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
State College, PA
Level Contributor
64 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 138 helpful votes
4 of 5 bubbles Reviewed February 9, 2013

Stayed here in January for two nights with my husband and two children. I was in town for business, and the company chose the hotel. I wouldn't have picked it myself since the neighborhood is not one of my favorites, but it ended up being a good choice. Our room was fine. The bathroom was tiny but well appointed, and the room was satisfactory and relatively quiet for New York. Rooms in NYC hotels are always small. The concierge was fabulous- he spent a good twenty minutes getting us a dinner reservation at 6 PM on a Saturday night in the neighborhood, which was mobbed because of performances at Lincoln Center. We enjoyed access to Central Park, and when there was a problem with our room it was fixed promptly. The parking was ridiculously expensive- $60 a night, and the room wasn't cheap either, so were I paying myself I would certainly choose a different property, but overall it was a nice enough stay. There is no restaurant in the hotel- rather there is a seafood restaurant on the second floor, but I'm not even sure if they serve breakfast. And internet access in the rooms is expensive and terrible. But there is a lot to do in the neighborhood, and if you are interested in spending time in Central Park, or visiting Lincoln Center, this isn't a bad choice.

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank PSU_travel_mom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joseph R, Manager at Empire Hotel, responded to this review, February 10, 2013
Dear PSU_travel_mom,

Thank you for taking the time to share your experience on Trip Advisor. It was a pleasure to host you during your business trip to New York. Our restaurant, Ed’s Chowder House is open every day for breakfast, lunch and dinner. I apologize that you were not made aware of this during your stay. It is great to hear that our concierge was able to help you on a busy Saturday evening. Thank you for the positive comments in your review. We look forward to welcoming you back to The Empire the next time you are in New York.

Regards,

Joseph Rauer
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
5 reviews
4 hotel reviews
3 of 5 bubbles Reviewed February 7, 2013

I stayed at the Empire Hotel summer of 2012. This was another work comp stay and I was really excited it opened up since I had wanted to stay there for a few years now.

It’s definitely a pretty hotel, however it is also pretty small. I had a wonderful view of Lincoln Center and the Century 21 beckoning me to come in and shop. My first impression upon entering the room – it felt musty and “damp.” The AC was working so I knew it wasn’t the humidity. Even my pillow had a cold-damp feel, though it was dry….the bathroom had an Eastern feel with the use of bamboo-look flooring – really simple but very small. The shower stall was nice and the shower head was larger than most, but not the “raining” experience I had heard about. One nice thing about the hotel is the rooftop. It has a nice view of the city and the bar did make good drinks.

One morning I had needed the iron – the room didn’t come with one for some reason. I had called them as soon as I had gotten up and even after 45 minutes, they still had not arrived. I called the front desk to remind them and someone had arrived within the next 10 minutes. Of course, by then, I didn’t have time to really iron my clothes…

Though I loved the location, overall I was disappointed in the hotel – it didn’t exceed in my expectations. And this isn’t b/c of the iron incident, but the room just did not feel clean.

Stayed August 2012, traveled on business
Helpful?
Thank Beebs02
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
1 review
5 of 5 bubbles Reviewed February 6, 2013

Twice a year every New York City fashion girl prepares for a whirlwind of shows, parties and FASHION. Since the shows moved to Lincoln Center the Empire Hotel has been the place I go to the most between shows to speak with my fellow fashion colleagues, relax and take in all the excitement of fashion week.

I am so looking forward starting this week to doing just that. The lobby bar at the Empire has got to be one of the best places to congregate during fashion week. Not only is the setting impressive but they always have something fashion related going on. I can go there during the day and get work done before I go to the shows and at night I can enjoy one of their amazing cocktails and other yummy things on their menu.

Aside from the great ambiance I'm also looking forward to seeing their great staff again. Frank sure is a site for sore eyes and a complete sweetheart. Always remembers what I like to have and the smile is always bright. And if you want to talk about a personality, ask for Aaron. He really takes a very pro-active approach to the bar and always makes each of us fashion people feel welcome. He always goes the extra mile when he notices that things are hectic and directs the rest of the staff like a true maestro.

Can't wait to see everyone starting tomorrow!!!! xx

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Style-ista
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NYC
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed February 5, 2013

Every time I come to NYC, I stay at The Empire Hotel. My very first stay at the hotel far exceeded my expectations - from the decor to the graciousness of the staff and attention to detail. I have had the pleasure of dealing with the manger Don most often who is always incredibly accomodating. I now frequent the hotel about two to three times a month and can honestly say that every aspect of each stay consistently exceeds my expectations. I tell ALL my friends and business associates to stay at The Empire Hotel!

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tiny1Nyc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joseph R, Manager at Empire Hotel, responded to this review, February 10, 2013
Dear Tiny1Nyc,

Thank you for the great review from your stay at The Empire. As Assistant General Manager, I am thrilled you enjoyed your time with us. I will share your comments with our team as they always appreciate guest recognition. Thank you as well for mentioning Director of Front Office, Don Chatham. We appreciate your loyalty to The Empire and look forward to welcoming you back soon.

Regards,

Joseph Rauer
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia PA
Level Contributor
87 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
3 of 5 bubbles Reviewed February 5, 2013

I stayed at this hotel in January 2012 for one night. I had tickets to the tv show "The View" and this hotel was close. We had a junior suite on the 3rd floor and it was very nice. Very large room. Huge windows. Overall, It was a nice stay but I have to say it was very loud outside while I was trying to sleep and you can hear everything through the windows. I am not used to having 100 taxi's and 200 buses outside my bedroom window though :) I think there may have been a bus stop directly below my window so the stop and start of the buses was loud and I had trouble falling alseep.
Other than that, very clean and nice spacious room. VERY easy walk to anything! Best buy was directly across the street, which came in handy when I forgot to pack my phone charger.
You can actually walk just a few blocks to the tv studio too! Right across the street looked like the ballet. A few good eateries around too. We did not eat in the hotel.
We used valet for our car (which was brand new) and it was returned with a HUGE dent/scraped on the passenger side the next day and we called the hotel to go over this and had to send pictures in, etc and get estimates. What a mess!!! We will get it fixed though on their dime and rightly so!! Beware of that!!!

Also, one small thing was the shower. Very large showerhead which was nice but there is no DOOR !! I am not sure if they realize how COLD it gets in the shower regardless of how HOT the water is, if you have no shower DOOR to close. Yikes!! I was shivering the entire time. No shower curtain and only a half of a piece of glass covering half of the tub area and then the rest is just exposed to the room and therefore, COLD.

The staff is VERY nice though. The location is good and the cleanliness was good.

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank islandgetawaygirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester
Level Contributor
59 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 bubbles Reviewed February 5, 2013

Really nice hotel - good rooms which are a decent size if you don't go for the cheapest. The bar is good but a little bit zebra and gold for me but friendly staff and nice atmosphere.
Great location right next to Central Park on Columbus Circle. Ideal location to see NYC from.

Nice room bar and pool in summer!

  • Stayed March 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alidas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these New York City hotels
Upper West Side
NYLO New York City
NYLO New York City
#176 of 467 in New York City
4.5 of 5 bubbles 4,519 reviews
Upper West Side
Hotel Belleclaire
Hotel Belleclaire
#231 of 467 in New York City
4.0 of 5 bubbles 3,489 reviews
Midtown
Hudson Hotel New York
Hudson Hotel New York
#383 of 467 in New York City
3.5 of 5 bubbles 5,850 reviews
Show Prices
Show Prices
Show Prices
Midtown
Ameritania Hotel
Ameritania Hotel
#137 of 467 in New York City
4.5 of 5 bubbles 4,785 reviews
Upper West Side
Hotel Beacon
Hotel Beacon
#55 of 467 in New York City
4.5 of 5 bubbles 3,411 reviews
Upper West Side
The Lucerne Hotel
The Lucerne Hotel
#118 of 467 in New York City
4.5 of 5 bubbles 2,314 reviews
Show Prices
Show Prices
Show Prices

Been to Empire Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Empire Hotel

Property: Empire Hotel
Address: 44 West 63rd Street, New York City, NY 10023-7029
Phone Number:
Location: United States > New York > New York City > Upper West Side , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #315 of 467 Hotels in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Empire Hotel 4*
Number of rooms: 426
Official Description (provided by the hotel):
Nestled on our own private corner of West 63rd Street between two legendary New York City landmarks - Lincoln Center and Central Park - this boutique NYC hotel provides luxury accommodations overlooking the Broadway / Columbus Avenue - the gateway to the Upper West Side. Location is essential to the spirit of the Empire Hotel and the interior motif and design is inspired by the earth tones of Central Park and the stately modernism of Lincoln Center. 426 Deluxe guest rooms and suites, WiFi, Pool Deck open seasonally, Ed's Chowder House Restaurant, Rooftop Lounge, Lobby bar. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotwire, Hotels.com, Priceline, Booking.com, Travelocity, Despegar.com, Orbitz, Cheap Tickets, TravelUp, Jetsetter, Cancelon, TripOnline SA, getaroom.com, Evoline ltd and HotelQuickly so you can book your Empire Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing