I had a recent multi-night stay here at the Empire, my first stay at this property. A frequent mid-town Manhattan visitor, I often stay in a variety of properties, wherever my company places me. For the first night, I was placed in a smoking room, despite my request online for a non-smoking room. (Note: 4th floor is smoking floor.) I was told the hotel was sold out and I couldn't be moved until the next day. I left my bags packed and they reassigned me to another room the next day.
Once I returned to my new room late the second evening, I discovered that the heater/AC was defective and would bang and clank whenever it was operating. I reported it to the front desk, but since it was after 11pm, I opted for them to send maintenance the next day and I unplugged the unit instead.
Returning to the room on the third night, I discovered that they hadn't sent maintenance during the day as promised and the problem persisted. Upon checkout, I complained and was offered a mere $75 credit for my troubles, even though my nightly rate was $300. I refused and got twice the initial credit, but was insulted. In fact, they said that they don't "guarantee" non-smoking rooms as requested, the first time I had heard that of any NYC property.
Other notes: restaurant was good, rooftop bar has decent views, be wary of construction outside in the street. It starts early and is loud!
I will not be staying here again.
- Official Description (provided by the hotel):
- Nestled on our own private corner of West 63rd Street between two legendary New York City landmarks - Lincoln Center and Central Park - this boutique NYC hotel provides luxury accommodations overlooking the Broadway / Columbus Avenue - the gateway to the Upper West Side. Location is essential to the spirit of the Empire Hotel and the interior motif and design is inspired by the earth tones of Central Park and the stately modernism of Lincoln Center. 426 Deluxe guest rooms and suites, WiFi, Pool Deck open seasonally, Ed's Chowder House Restaurant, Rooftop Lounge, Lobby bar. Fun fact, The Empire Hotel was featured in Gossip Girl. Join us for a Chuck Bass cocktail in the Lobby Bar. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Orbitz, Hotels.com, Booking.com, Agoda, Priceline, Travelocity, Cheap Tickets, Hotwire, HotelQuickly and getaroom.com so you can book your Empire Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.