A great location and it looked promising. But the service falls far short for a hotel in this price class.
Arrived at 3 PM, but my room wasn't ready. It wasn't ready when they projected either. So they took my phone number ... and never called to tell me it was ready. Basically I had to keep checking.
My cell phone would not work in the lobby, and there is no phone they could let me use (speaking of phones, to use the landline phone in the room is absurdly expensive even for toll free calls). So I missed a conference call. Being out of my room also prevented me from practicing my upcoming evening speech.
When my room was finally ready, it took 10 minutes to get in an elevator. There are not enough elevators in the building. There was a similar problem when checking out, so I wound up missing my train by 2 minutes. And there is only wait on line in the lobby check out, which leads to further delays.
The room was nice enough, though the bathroom was very cramped and a bit worn.
Perhaps if you visit during a time when it's less crowded, you'll think it's fine.
- Official Description (provided by the hotel):
- Nestled on our own private corner of West 63rd Street between two legendary New York City landmarks - Lincoln Center and Central Park - this boutique NYC hotel provides luxury accommodations overlooking the Broadway / Columbus Avenue - the gateway to the Upper West Side. Location is essential to the spirit of the Empire Hotel and the interior motif and design is inspired by the earth tones of Central Park and the stately modernism of Lincoln Center. 426 Deluxe guest rooms and suites, WiFi, Pool Deck open seasonally, Ed's Chowder House Restaurant, Rooftop Lounge, Lobby bar. Fun fact, The Empire Hotel was featured in Gossip Girl. Join us for a Chuck Bass cocktail in the Lobby Bar. ... more less
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