Stayed at the Empire due to its close proximity (across the street!) to Lincoln Center as we had opera tickets. Took #1 train from NY Penn to 66th street station and walked to the hotel. We arrived at 3:30 on Saturday to a check-in line, and upon reaching the reception desk, we learned our room would not be ready for another hour unless we wanted a smoking room. No thanks. Other people also waiting in the lobby who must have had the same circumstances. Note to hotel: maybe reduce the # of smoking rooms and convert to non-smoking rooms? While waiting I enjoyed an $18 (with tax/tip) cocktail; would have been nice for Empire to pick up the tab on that one since check in time is supposed to be 3pm.
Room was finally ready and we had a room with 2 doubles though we reserved one queen. I was told this was an upgraded room. I like the soap in the bathroom and the rain shower is cool too. The 1/2 shower door is bizarre and must cost the hotel a lot in water repairs due to the damage it causes on the floor, which is clearly visible. Nice very white fluffy towels. Bathroom very small. The room's heater made odd clanking sounds all through the night, and there was a plentiful cold air supply from the draft coming from under the heater unit.
We had a tripadvisor rate which included continental breakfast for two. Breads, yogurt, oj, coffee, fruit which was sufficient for us. This is an $18 per person value. The do offer omelets and eggs, bacon, etc. in the restaurant as well.
I hope the hotel's management reads the reviews on here and sees a theme, and does something about the things that are repeatedly mentioned as issues. This place has potential to be rated as Excellent consistently.
- Official Description (provided by the hotel):
- Nestled on our own private corner of West 63rd Street between two legendary New York City landmarks - Lincoln Center and Central Park - this boutique NYC hotel provides luxury accommodations overlooking the Broadway / Columbus Avenue - the gateway to the Upper West Side. Location is essential to the spirit of the Empire Hotel and the interior motif and design is inspired by the earth tones of Central Park and the stately modernism of Lincoln Center. 426 Deluxe guest rooms and suites, WiFi, Pool Deck open seasonally, Ed's Chowder House Restaurant, Rooftop Lounge, Lobby bar. Fun fact, The Empire Hotel was featured in Gossip Girl. Join us for a Chuck Bass cocktail in the Lobby Bar. ... more less
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