I was very dissapointed from check-in to check-out. Also, I received my credit card statement today and realized they charged me twice for the mistake they made. I booked with a wedding block for the day of the wedding (with the bloc) and when i checked in they said i was a "no show" from 2 days before. They made me wait 10 minutes before I finally was able to check in. Now the manager said I have to wait until monday and call back for the reservations dep.t can then "look into it". Meantime I am charges another 330 dollars. The new reservations they made for me at time of check-in was priced higher and I had to dispute the different price upon check-out, further disrupting my day. I never dealt with such incompatencies and would never go back to the Empire Hotel.
- Official Description (provided by the hotel):
- Nestled on our own private corner of West 63rd Street between two legendary New York City landmarks - Lincoln Center and Central Park - this boutique NYC hotel provides luxury accommodations overlooking the Broadway / Columbus Avenue - the gateway to the Upper West Side. Location is essential to the spirit of the Empire Hotel and the interior motif and design is inspired by the earth tones of Central Park and the stately modernism of Lincoln Center. 426 Deluxe guest rooms and suites, WiFi, Pool Deck open seasonally, Ed's Chowder House Restaurant, Rooftop Lounge, Lobby bar. Fun fact, The Empire Hotel was featured in Gossip Girl. Join us for a Chuck Bass cocktail in the Lobby Bar. ... more less
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