My family is visiting New York City in June and we wanted to take the Subway Art Tour due to the glowing reviews. I contacted Phil by email to inquire if the tour would be given in June because I did not see any dates listed. He responded quickly that the subway tour was usually given in the winter because of weather, but if we could agree on a date he would be glad to make an exception! We did agree on a date and time and now we are booked on this tour! I call this outstanding customer service. Thanks Phil for your help and we are looking forward to our Subway Art Tour!
I have discovered that, when it is possible, being flexible results in satisfaction all around. Thank you for the review. Eager to show off the subterranean art museum at the core of the Big Apple.