The staff spoke very fast since the check-in process. Foreigners(I) could not understand well. Caring seemed lacking. I upgraded to City View but it was not City View.

The city view is just like high rise. The room was also unsatisfactory. There was dust everywhere. Speaking to the front desk, I showed another room, but there was no big difference. Isn't it a luxury hotel to do its best until customers are satisfied? Poor views, very expensive prices, and poor customer satisfaction. I think The hotel's policy is that only people who want to come up with a high price will come. High customer satisfaction does not seem to have raised prices.

체크인 과정 때부터 직원의 말이 매우 빨랐다. 외국이 잘 알아들을 수 없었다. 배려가 부족해 보였다. 시티뷰라고 업그레이드 해줬다고 갔더니 시티뷰가 아니었다. 그냥 시티뷰는 고층인듯. 객실 상태도 만족스럽지 못했다. 곳곳에 먼지가 보였다. 프론트데슼 에 말하니 다른 방을 보여줬는데 큰 차이가 없어 그냥 방을 옮기지 않았다. 고객이 만족할때까지 최선을 다하는 것이 럭셔리호텔 아닌가? 뷰도 안좋고 가격은 엄청 비싸고, 고객 만족도 떨어진다. 이 호텔 운영 정책은 일부러 비싸게 가격 올려놓고 오고싶은 사람만 오라고 한다. 고객 만족도가 높아 가격이 올라간게 아닌듯 하다.

Kind welcoming and attentive service, doormen, frontdesk, housekeeping, everyone is always kind. Thanks to Asad (technical service) for efficient helping with the coffee machine in the room. Thanks PHNY team!

This is really the best hotel in the city and its beautiful. Also great location. Definitely a bit expensive ! I live in Asia and this hotel is finally up to top Asia standards, unfortunately most USA hotels are not top quality. Restaurant and breakfast were great too. Very happy and I will be back !