This is truly a five star hotel. The service is impreccable from start to finish. We were upgraded to a larger room on the 21st floor. The decor of the hotel is tasteful, high quality, and not over-done. This is a wonderful retreat in the middle of NY city. Would love to go back again.

...We were drowning in a sea of beige (ecru, oatmeal, taupe, ivory, anthracite, and so forth). Don't those expensive designer hired hands know that a tiny blast of color every here and there can make even those neutered neutrals everywhere sparkle and shine? Seriously though, that is my lone critique. Yes, this place was as close to perfect, I think, as a New York city hotel can get.Quality everything- furniture, linens, fixtures, staff. It makes a difference. Beautiful nights of sleep, wonderful beds, and floor to ceiling windows with automatic multi-layered blinds, shades, sheers or curtains. Super friendly staff: kind, engaged, helpful, and genuine. They could have been pretentious, but no. From the front desk, to the lobby, to the bar and restaurant, employees were just perfect in their attitudes and how they treated guests. Thank you for that! Naturally, the location is hard to beat. And if you get the Hyatt credit card bonus with Chase, you can even manage to score a couple of free nights here. How sweet it is...