Ok, so this is our second visit to Max Brenner's, but my first review. I can only say that I couldn't be sure it was as good as we thought the first time.
This is my second winter visit to Max Brenner's with my two boys, now ages 14 and 9. They LOVE the place, and I agree. I have never, ever, tasted better hot chocolate. It just doesn't exist. And if you don't believe me, you need to go and try it, because you tailor the hot chocolate to YOUR tastes, so how can it be anything but wonderful?
My kids have munch (and gobbled!) chocolate burgers and chocolate pizza, while I opted for more savory options. All were delightful, but we agree that the hot chocolate is the thing not to be missed, and to dream of between visits. Maybe it's salted caramel chocolate, or maybe white chocolate, or maybe just traditional. Whatever your dream, it will taste better at Max Brenners than you can imagine. We can't wait to go again.
My only area for improvement is on seating/wait times. We arrived with no reservation, and were told it was an hour and a half wait. I hopped onto Open Table, and got a reservation for 25 minutes after our arrival time. Ten minutes before that, we got an alert saying our table was ready. Totally confusing. Someone probably needs to sort out the times/reservations a little more crisply. But in not way would I say this taints our visit at all. We left entirely satisfied and smiling.