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“Modern, new hotel in great location at affordable price”

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Hilton Garden Inn New York/Manhattan-Chelsea
Ranked #216 of 468 Hotels in New York City
Certificate of Excellence
Brisbane (Trondheim)
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Modern, new hotel in great location at affordable price”
Reviewed September 11, 2009

We loved staying at the Hilton Garden Inn for 5 nights on our first trip to New York City. The hotel was easy to find, short stroll from Penn Station, there is also a subway stop a few metres away on corner of 28th and 7th. The location was very convenient as it allowed us to catch the subway uptown or downtown (only 2 stops from Times Square). We also got a taxi cab a couple of times real easy. Its a small hotel, but looks brand new. Very new and clean, and we felt very safe. Check in was easy, and the staff provided advice on what to do and see. There is a small restaurant and bar that we didn't visit but it looked nice. Breakfast can be purchased from here. The style of the hotel is modern and business orientated, with a business centre and there is also internet access in the rooms. The room also had a microwave and a fridge. The room wasn't big but perfect for sleeping! Big kings size bed, lovely bathroom. There was also a fitness centre with free bottled water, The hotel is in a street with wholesale flower shops, so not really much to see there. We didn't walk around to check out the neighbourhood, but there was a mcdonalds on one corner, starbucks on another, and also a convenience store. Both 6th and 7th ave have many cafes,shops and restaurants. We really enjoyed our stay here and would recommend it to others looking for a central location when exploring new york city. we also went on the red double decker buses which was great on the downtown loop.

  • Stayed September 2009, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
1 Thank KristinKJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Traveler tips help you choose the right room.   Room tips (270)
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Beirut
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 9, 2009

We stayed in this hotel for 3 days in the first week of September. Our visit to New York was for leisure with 2 chids with us. It is very well located, close to subway and in a walking distance from Macy's and Empire State building. The rooms are clean but small specially when travelling with kids. Overall I am satisfied and recommend it.

  • Stayed September 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SevagP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stillwater, OK
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 9, 2009

I cannot say enough about the staff at this hotel. They were NEVER too busy to assist us with our many travel questions, etc. They went out of their way in many ways that a larger hotel would not have even considered. The work-out room was fantastic and the breakfast was delicious and plentiful. The room was adequate, two queen beds, large screen TV, micro, frig, etc. We were in the heart of Manhattan, a subway away from many of the sites and landmarks. Plenty of good restaurants, especially Waldy's Pizza. Phantom of the Opera box seats were only $65 and were terrific - no need to pay $121 for a good seat. We'd see it again. Free WiFi in the room was a bonus.

  • Stayed August 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank croptilludrop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Antwerp, Belgium
Level Contributor
31 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed September 7, 2009

The good
* the staff was very professional (greetings, help and advice, politeness). They had someone on-site that could give hands on directions to most tourist attractions, and to the nearest supermarket to stock your fridge. They sent me to Whole Foods, wich is a real supermarket not a deli, and it sells organic food. They were more professional than any other Hilton I'd stayed at, including the fancy ones with a minibar. The pantry sells soup and such too if you need a latenight hot snack, and there are a lot of deli's and food places (eg mustang sally) near.
* the rooms were spotless and clean, soft carpets and well decorated with stylish lights and good atmosphere, and big enough for me and my bags and then some. I wouldn't call it too small for two people, and the bathroom has adequate size too and not at all cramped with a big hollywood mirror all across the room and seperate airing.
* the WiFi i never really used: the UTP cable for wired internet at the large desk with comfy chair was plenty and didnt need any passwords or anything, so no fuss at all. It was spotless, responsive and fast enough to use Skype to call home and such at decent call quality.
* the location is fabulous: the taxi ride from Kennedy airport wasnt overly long (35-45mins), and as soon as you leave the hotel and turn right you'll find the subway line 1 at the corner of the block. This line takes you through most of the good stuff like Times Square (wich is only 2 stops, so under 5minutes ride). The Empire State building is really really close, although when i got there staff advised me that it was too cloudy to actually see anything from the top. But that means the foggy views from below were all the more spectacular. Its not really in Chelsea but more in the "flower district", with flower shops all around, right at 'Fashion Avenue'. So it probably is the best smelling area in NYC too.
* the TV had way too much channels for me, I guess for TV freaks thats a good thing for me I wouldnt even know wich of the hundreds to choose from.
* everything like tub tv shower airco worked perfectly, not a single malfunctioning item
* The bed was soft and cleaned well. The cleaning service seemed friendly.
* When I got ill the lady at the bar and the guy behind the front desk gave me complimentary drinks to try and help me. They don't try to squeeze your money out of you like so many other places would., and are genuinely concerned for the well-being of their guests.
* Their helped set up arrangements with my New York Greeter and made the process swift and troublefree.

The bad
* Thin walls, especially if theres a party of three crashing next to you you'll hear every word, every laugh and every scream. However, i think this will go for many a new york hotel, and the hotel does seem to try to schedule non-adjoining rooms whenever possible.
* If you're on a schedule the elevator can be painfully slow. Again, a general New York hotel problem I figure.
* Not all floors have ice machines. Those that do not (eg 10th) do not have directions that the other floors do. The ice machines also offer vendors for nightly soda's and drinks. Some floors do not have those either.
* Misunderstanding at checkout. (however nothing to do with billing, i suggest you pre-pay like i did so that the hotel can confirm no charges have to be added to your creditcard if i read some of the reviews.) Basically bring your bags down all at once or you may be accidentally checked out before you realize or said anything about it.

Can't comment on
* breakfast

I would definately stay at this hotel again next time i'm in New York you can get cheaper but you can't get better. The combination is like a luxury motel: the freedom of your own meals and microwave/fridge, none of the pushy-ness of the fancy hotels yet all the help and professionalism you hope to find in these fancy places, and the luxury ranging from the fancy seating in the lobby to a well decorated room. I was told i could also print to the business center for free, but never used it. Highly recommened despite the little annoyances.

Tips:
* book a few months early and pre-pay. This will save you a lot of hassle and get you a good price.
* Don't take the bus at JFK airport, the guy selling it is dishonest and claims you need to buy a return ticket to be allowed on. If he's lying when he's selling the tickets, you can be sure that the transportation is worse. Just bite the bullet and take a cab, its safe and you get some first hand info on nyc while you're driving there, it costs 50$ + tip so theyre happy with 60. Then when you're used to NYC you can consider taking public transportation out if you dont have a lot of bags. Or just take the cab back, you wont be sorry you paid to get there properly and without dropping off a zillion others on your precious time in NY.

  • Stayed August 2009, traveled on business
    • Value
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Helpful?
2 Thank NiceGuyFromBelgium
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
USA
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed September 1, 2009

I stayed in this hotel for 1 night. The hotel is really nice - clean and comfortable. Breakfast is delicious! The problem is that they charged me 3 times! per my stay..-sic! I was a little bit angry when I saw it on my credit card history. So, be careful..

  • Stayed August 2009, traveled with friends
    • Value
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Helpful?
Thank Suzzzzi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hgichelsea, Manager at Hilton Garden Inn New York/Manhattan-Chelsea, responded to this review, September 4, 2009
Dear Suzzzzi,

Thank you for staying at the Hilton Garden Inn Chelsea. We do not intentionally overcharge our guests for services our hotel has rendered. We treat our guests as part of our family and want to assist when in need. If your situation has not been resolved, or if you still feel that you would like to speak to someone regarding this matter, please contact me directly and i would be more than happy to speak with you.

Once again, thank you for staying with the Hilton Family.

Warm Regards,

Silvio Zinnanti
Assistant General Manager
Hilton Garden Inn\Chelsea
212-564-2161
silvio.zinnanti@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ontario, Canada
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed August 30, 2009

We booked a great deal through travelocity for airfare/hotel from Buffalo to LaGuardia, staying at the Hilton Garden Inn Chelsea. What a great choice that turned out to be. When we booked we took the "room selected at check in" option which I was a little worried about. However, when we arrived about 1:00 p.m. we were greeted by a friendly receptionist who gave us a beautiful room with 2 Queen beds on the 23rd floor. On such a hot day, the cool air conditioned room felt wonderful and we made use of the fridge and microwave during our stay. Everything was spotless and there were lots of towels and toiletries. The beds were so comfortable with lots of pillows. We brought our laptop and the WiFi worked great while we were there - very handy for looking things up in the evening. We had no problems at all with the elevators.

The location of this hotel was perfect for us because it was so close to the 6th Ave and Broadway subway lines(which we used the most) as well as the 7th Ave lines. It is also in the middle of all the places we wanted to visit - Uptown (Central Park, Rockefeller Centre, 5th Avenue, Letterman show) and Downtown (Brooklyn Bridge, Southstreet Seaport, Battery Park, Staten Island Ferry, SOHO, Canal Street).

For us - a great hotel with everything we needed, away from the craziness of Times Square, but close to everything via subway. Exceeded our expectations. We can't wait to come back to NYC some day!

  • Stayed August 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Relaxinthesun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rochester, New York
Level Contributor
4 reviews
3 hotel reviews
Reviewed August 26, 2009

From a postive aspect the last thing you want to worry about is the hotel where you are staying while on vacation. Overall this hotel met some of expectations including service, cleanliness, and they have a courteous staff. It was also within walking distance to many NYC attractions. I would stay there again but, here are some minor things you should consider before booking: WiFi was not reliable; elevators are slow during peek checkout times; the bar and the pantry are extremely over priced. $10 for a cocktail and/or $2 for a bag of potato chips; there is a patio but there are no chairs or tables to enjoy it so while at the hotel, you are only able to rest inside.
The manager purchased a drink for me as a means to address the issue concerning WiFi.

Stayed August 2009, traveled with family
Helpful?
Thank Joceph
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn New York/Manhattan-Chelsea

Property: Hilton Garden Inn New York/Manhattan-Chelsea
Address: 121 West 28th Street, New York City, NY 10001-6102
Phone Number:
Location: United States > New York > New York City > Chelsea , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#151 Family Hotel in New York City
#195 Romantic Hotel in New York City
#201 Business Hotel in New York City
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Garden Inn New York/Manhattan-Chelsea 3.5*
Number of rooms: 169
Official Description (provided by the hotel):
Delight in Hilton Garden Inn New York/Manhattan-Chelsea - a modern Madison Square Garden hotel. Perfectly located in the city's Flower and very chic Chelsea district, the hotel is in the heart of it all. Just south of Times Square and convenient to Penn Station, Grand Central Station and all subway lines, this charming Chelsea hotel is central to the wonders of the city. Less than 0.5 miles to Jacob Javits Center Four blocks to Macy's Seven different subway lines within a short walking distance Three blocks to Madison Square Garden. Connect in Business at this Madison Square Garden Hotel. Corporate travelers enjoy an easy walk to many businesses and area corporations: Jacob Javits Convention Center, Fashion Institute of Technology, Flat Iron Building, Macy's, Fisher Price, Cisco Systems. ... more   less 
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Also Known As:
Hilton Garden Inn New York - Chelsea Hotel New York City
Chelsea Hilton Garden Inn
Hilton New York City
Hilton Garden Inn Chelsea
New York City Hilton

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