We had an amazing stay at this hotel.... It was lovely and exceeded our expectations. We stayed for 9 days.
Unfortunatley I left my luggage with the hotel for 1 hour while we waited for our transfer to the Airport. During this time I had all my jewellery and other valuables stolen from my hand luggage. Luggage is stored in the hotels restaurant. Which we felt was fairly secure as the restaurant was closed. Apparently only Hotel staff had access to this area.
What a sad way to end a great stay in NY. It was very difficult to get someone from the hotel to discuss this matter. When we finally did after many calls from Australia. They really were not intrested. Took our complaint but that was it.
Great hotel but watch out for security in your room & during luggage storage.
- Official Description (provided by the hotel):
- Delight in Hilton Garden Inn New York/Manhattan-Chelsea - a modern Madison Square Garden hotel. Perfectly located in the city's Flower and very chic Chelsea district, the hotel is in the heart of it all. Just south of Times Square and convenient to Penn Station, Grand Central Station and all subway lines, this charming Chelsea hotel is central to the wonders of the city. Less than 0.5 miles to Jacob Javits Center Four blocks to Macy's Seven different subway lines within a short walking distance Three blocks to Madison Square Garden. Connect in Business at this Madison Square Garden Hotel. Corporate travelers enjoy an easy walk to many businesses and area corporations: Jacob Javits Convention Center, Fashion Institute of Technology, Flat Iron Building, Macy's, Fisher Price, Cisco Systems. ... more less
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- Also Known As:
- Hilton Garden Inn New York - Chelsea Hotel New York City
- Chelsea Hilton Garden Inn
- Hilton New York City
- Hilton Garden Inn Chelsea
- New York City Hilton