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Hilton Garden Inn New York/Manhattan-Chelsea
Ranked #215 of 467 Hotels in New York City
New York City, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Satisfied Customer”
4 of 5 bubbles Reviewed October 10, 2013

The room was a bit tight for 4 people, but we were on a tight budget and were not in the room but to sleep and shower. The room was a bit musty when we arrived, but the air seemed to work just fine and the windows are operable so that helped. Everything else was great during our stay.

  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Ashleigh W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hgichelsea, Manager at Hilton Garden Inn New York/Manhattan-Chelsea, responded to this review, October 16, 2013
Dear Ashleigh,


Thank you for the feedback regarding your recent stay. We take these reviews very seriously and appreciate thecomments regarding your overall stay and our location! Thank you for staying with us, and we look forward to welcoming you back to the Hilton Garden Inn Chelsea in the near future! Thank you again for your great review, and we hope to see you during your next visit to New York!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,954 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (265)
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English first
Houston, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed October 8, 2013

Wife and I stayed for the weekend to visit son. Very convenient location only 2 blocks from Penn Station. Staff very courteous and helpful. Enjoyed the full breakfast each morning and the restaurant staff were top notch.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Ernest R G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hgichelsea, Manager at Hilton Garden Inn New York/Manhattan-Chelsea, responded to this review, October 16, 2013
Dear Ernest R G,



Thank you for taking the time to write a nice review about your recent stay at the Hilton Garden Inn Chelsea! We are so pleased you enjoyed your stay with us and found our location and hotel amenities convenient. Our staff does a great job of welcoming and offering personal attention to each guest. I apologize for the posting error, but I'm glad the staff was able to rectify the situation immediately. Thank you again for your kind words, and we are looking forward to seeing you during your next visit to New York!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Raleigh, North Carolina
Level Contributor
346 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 150 helpful votes
4 of 5 bubbles Reviewed October 6, 2013

I was a bit apprehensive of our NYC vacation, having heard the worst of the worst horror stories regarding hotel rooms. We opted for this Hilton Garden Inn for a three-night/four-day stay, and both my hubby and I were pleasantly surprised. Hubs had thought the room was going to be closet-sized, but it was generous in proportions, and only about a third smaller than a standard Hilton Garden Inn. My concerns are always more around cleanliness, and I too was pleasantly surprised. The sheets, bathroom, towels, floors, etc... were all meticulous. The cons: tub did not drain well, so an average shower led to bathtub full of water. We opted to not have cleaning service one day and were left a generous portion of towels and bath goods hanging on the door, which was a nice touch as a lot of places won't do that. However, the day it was serviced, our full trash can was not emptied (only the bath), coffee cups not replenished, and a random pillowcase was left on the dresser. A bit odd.... Upon request, the cups were brought up by staff. We adored the free-flowing, complimentary good Starbucks coffee - note that even if you do not buy the breakfast ($17.95 I think), the coffee is still free!! My husband went out searching for coffee shops for us the first morning until we realized this treat. I'll also add that we requested a quiet room, which ironically enough, placed us on the side of the hotel with the only shared wall to the construction next door, where they are building another hotel. My hunch based on the baby down the hall and family with young kids as well, is that "quiet room" requests are likely assigned a specified floor. I would encourage them to not use the side of the hotel next to the construction. Thankfully the white noise app on our phones helped us sleep, although it was more of the tossing and turning variety once the construction started up around 3 or 4am every night. NYC noise is to be expected. All in all, I give this hotel 4 stars and highly recommend.

Room Tip: Ask for a room on the side of the hotel away from the construction.
See more room tips
  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jamie K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hgichelsea, Manager at Hilton Garden Inn New York/Manhattan-Chelsea, responded to this review, October 16, 2013
Dear Fievel1079,



Thanks so much for the very nice review of your stay at the Hilton Garden Inn Chelsea! We are so pleased you enjoyed your stay with us and found our location pleasing. Our staff does a wonderful job assisting guests and offering personal attention. Thank you for making us your hotel of choice, and we look forward to seeing you next time you are in New York!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide, Australia
Level Contributor
74 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 bubbles Reviewed October 5, 2013

We stayed here for 5 nights, and found it convenient to the subway, near a supermarket, fast food, and on a strip of road known for flower wholesalers, so pretty as well! The rooms were quite sizeable for other NY rooms I have been in. We paid $200 Australian per night, and thought that was good value considering other NY hotels we also stayed in. Front desk personnel were friendly, happy to help and call taxis/vans etc. I never did see a concierge at his desk, but the Reception people seemed to do that as well. The bar at the back of the reception area is small, but nicely set up. The lounge area at the front is also small, but comfy. I would stay here again, and recommend it as a convenient place to stay.

  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Fish096
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hgichelsea, Manager at Hilton Garden Inn New York/Manhattan-Chelsea, responded to this review, October 16, 2013
Dear Googa66,

Thank you so much for taking the time to review our hotel. I am glad you had a great experience at the Hilton Garden Inn Chelsea. We find our location and room amenities to be very convenient for our guests. Our employees do a great job of welcoming and taking good care of our guests as well. Thank you for staying with us and we look forward to welcoming you back in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed October 4, 2013

Spent a "reunion" weekend in NYC with three other women--we were college roommates more than 30 years ago. Hilton Garden Inn offered rooms with two queen beds at reasonable rates and the Chelsea location is convenient and fun. As has been my experience with HGIs, the service is excellent and the rooms are very high quality for a mid-priced hotel.

  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
2 Thank SueJG2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hgichelsea, Manager at Hilton Garden Inn New York/Manhattan-Chelsea, responded to this review, October 16, 2013
Dear Trip advisor member,


Thank you for the wonderful feedback regarding your recent stay with us! We are so pleased to hear you had a great experience at the Hilton Garden Inn Chelsea. Our staff does a wonderful job exceeding expectations and making sure everything is spotless. We are happy to hear our location was convenient for your many adventures.Thank you for staying with us, and we hope to see you during your next visit to New York!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
toronto, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed October 1, 2013

rooms are clean. location ideal and price is right for nyc. staff was helpful and friendly. room service was great and quick and would stay there again in a heart beat. buffet looked good although never tried it (lots of variety) and starbucks in the lobby too.

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Marcia A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hgichelsea, Manager at Hilton Garden Inn New York/Manhattan-Chelsea, responded to this review, October 16, 2013
Dear Marcia A,

Thank you for taking the time to write a nice review about your recent stay at the Hilton Garden Inn Chelsea! We are so pleased you enjoyed your stay with us and found our hotel clean and convenient. We also agree that our location is ideal and located on a beautiful street lined with fresh flowers each day. Our staff does a wonderful job exceeding expectations and making sure everything is spotless. Thank you for staying with us, and we hope to see you during your next visit to New York!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington, Iowa
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed September 30, 2013

My family enjoyed a four night stay at this HGI recently. The friendliness of the staff, and overall level of service, was excellent. The hotel was clean, the breakfast (both quality and service) was outstanding, and we would most definitely stay here again.

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jeff C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hgichelsea, Manager at Hilton Garden Inn New York/Manhattan-Chelsea, responded to this review, October 16, 2013
Dear Jeff C.


Thanks so much for the very nice review of your stay at the Hilton Garden Inn Chelsea! We are so pleased you enjoyed your stay with us and found our location pleasing. Our staff does a wonderful job assisting guests and offering personal attention. Thank you for making us your hotel of choice, and we look forward to seeing you next time you are in New York!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn New York/Manhattan-Chelsea

Property: Hilton Garden Inn New York/Manhattan-Chelsea
Address: 121 West 28th Street, New York City, NY 10001-6102
Phone Number:
Location: United States > New York > New York City > Chelsea , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#151 Family Hotel in New York City
#195 Romantic Hotel in New York City
#201 Business Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Hilton Garden Inn New York/Manhattan-Chelsea 3.5*
Number of rooms: 169
Official Description (provided by the hotel):
Delight in Hilton Garden Inn New York/Manhattan-Chelsea - a modern Madison Square Garden hotel. Perfectly located in the city's Flower and very chic Chelsea district, the hotel is in the heart of it all. Just south of Times Square and convenient to Penn Station, Grand Central Station and all subway lines, this charming Chelsea hotel is central to the wonders of the city. Less than 0.5 miles to Jacob Javits Center Four blocks to Macy's Seven different subway lines within a short walking distance Three blocks to Madison Square Garden. Connect in Business at this Madison Square Garden Hotel. Corporate travelers enjoy an easy walk to many businesses and area corporations: Jacob Javits Convention Center, Fashion Institute of Technology, Flat Iron Building, Macy's, Fisher Price, Cisco Systems. ... more   less 
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Also Known As:
Hilton Garden Inn New York - Chelsea Hotel New York City
Chelsea Hilton Garden Inn
Hilton New York City
Hilton Garden Inn Chelsea
New York City Hilton

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