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“Good value for New York” 4 of 5 bubbles
Review of Hilton Garden Inn New York/Manhattan-Chelsea

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Hilton Garden Inn New York/Manhattan-Chelsea
Ranked #215 of 467 Hotels in New York City
Adelaide, Australia
Level Contributor
57 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
“Good value for New York”
4 of 5 bubbles Reviewed October 5, 2013

We stayed here for 5 nights, and found it convenient to the subway, near a supermarket, fast food, and on a strip of road known for flower wholesalers, so pretty as well! The rooms were quite sizeable for other NY rooms I have been in. We paid $200 Australian per night, and thought that was good value considering other NY hotels we also stayed in. Front desk personnel were friendly, happy to help and call taxis/vans etc. I never did see a concierge at his desk, but the Reception people seemed to do that as well. The bar at the back of the reception area is small, but nicely set up. The lounge area at the front is also small, but comfy. I would stay here again, and recommend it as a convenient place to stay.

  • Stayed September 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Fish096
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hgichelsea, Manager at Hilton Garden Inn New York/Manhattan-Chelsea, responded to this review, October 16, 2013
Dear Googa66,

Thank you so much for taking the time to review our hotel. I am glad you had a great experience at the Hilton Garden Inn Chelsea. We find our location and room amenities to be very convenient for our guests. Our employees do a great job of welcoming and taking good care of our guests as well. Thank you for staying with us and we look forward to welcoming you back in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,933 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (265)
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Washington DC, District of Columbia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed October 4, 2013

Spent a "reunion" weekend in NYC with three other women--we were college roommates more than 30 years ago. Hilton Garden Inn offered rooms with two queen beds at reasonable rates and the Chelsea location is convenient and fun. As has been my experience with HGIs, the service is excellent and the rooms are very high quality for a mid-priced hotel.

  • Stayed September 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
2 Thank SueJG2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hgichelsea, Manager at Hilton Garden Inn New York/Manhattan-Chelsea, responded to this review, October 16, 2013
Dear Trip advisor member,


Thank you for the wonderful feedback regarding your recent stay with us! We are so pleased to hear you had a great experience at the Hilton Garden Inn Chelsea. Our staff does a wonderful job exceeding expectations and making sure everything is spotless. We are happy to hear our location was convenient for your many adventures.Thank you for staying with us, and we hope to see you during your next visit to New York!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
toronto, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed October 1, 2013

rooms are clean. location ideal and price is right for nyc. staff was helpful and friendly. room service was great and quick and would stay there again in a heart beat. buffet looked good although never tried it (lots of variety) and starbucks in the lobby too.

  • Stayed September 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Marcia A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hgichelsea, Manager at Hilton Garden Inn New York/Manhattan-Chelsea, responded to this review, October 16, 2013
Dear Marcia A,

Thank you for taking the time to write a nice review about your recent stay at the Hilton Garden Inn Chelsea! We are so pleased you enjoyed your stay with us and found our hotel clean and convenient. We also agree that our location is ideal and located on a beautiful street lined with fresh flowers each day. Our staff does a wonderful job exceeding expectations and making sure everything is spotless. Thank you for staying with us, and we hope to see you during your next visit to New York!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington, Iowa
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed September 30, 2013

My family enjoyed a four night stay at this HGI recently. The friendliness of the staff, and overall level of service, was excellent. The hotel was clean, the breakfast (both quality and service) was outstanding, and we would most definitely stay here again.

  • Stayed September 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Jeff C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hgichelsea, Manager at Hilton Garden Inn New York/Manhattan-Chelsea, responded to this review, October 16, 2013
Dear Jeff C.


Thanks so much for the very nice review of your stay at the Hilton Garden Inn Chelsea! We are so pleased you enjoyed your stay with us and found our location pleasing. Our staff does a wonderful job assisting guests and offering personal attention. Thank you for making us your hotel of choice, and we look forward to seeing you next time you are in New York!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reading, PA
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed September 29, 2013

This hotel was quite a find. The room was generous by NYC standards. The staff at the hotel was amazing. I would not hesitate staying here again nor recommending to friends and family. I did have Diamond coupons so I enjoyed the breakfast served although I doubt that I would have bough it had I not had the coupons.

  • Stayed September 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Jim B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hgichelsea, Manager at Hilton Garden Inn New York/Manhattan-Chelsea, responded to this review, October 16, 2013
Dear Jim B,


Thank you for taking the time to write a review about your recent stay at the Hilton Garden Inn Chelsea! We are so pleased you enjoyed your stay with us and found our location and hotel rooms convenient. Thank you for making us your hotel of choice, and we look forward to seeing you next time you are in New York!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed September 27, 2013

The hotel that I typically stay at when in NY was booked and I was able to find a room here. When I arrived the area wasn't quite what I expected (construction nearby and not as close to my client as I thought) but boy , o boy would was I pleasantly surprised. The staff was absolutely incredible. Extra friendly, helpful and I felt so safe and completely welcomed. I travel a lot and stay at a lot of places. The customer service that I received here is so much better than what I've grown to expect. Overall experience was awesome. Housekeeping staff did a great job, even changing the sheets mid week. When I realized that some of the other hotels were not in that practice I began requesting double beds so that I can have clean sheet options-lol. On any note, a fabulous stay and I have officially made this my hotel of choice when I'm in NYC on business.

  • Stayed September 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank danette03
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hgichelsea, Manager at Hilton Garden Inn New York/Manhattan-Chelsea, responded to this review, September 30, 2013
Dear Danette03,


Thank you so much for taking the time to review our hotel. I am glad you had a great experience at the Hilton Garden Inn Chelsea. We find our location and room amenities to be very convenient for our guests. Our employees do a great job of welcoming and taking good care of our guests as well. Thank you for staying with us and we look forward to welcoming you back in the future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Arlington, Virginia
Level Contributor
144 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 bubbles Reviewed September 24, 2013

The Hilton Garden brand is upheld at this property. The stff are highlight, they welcome you back at every entrance. This hotel is a narrow Manhattan style hotel, rooms are very well appointed with fridge, microwave and plenty of storage. Comfortable , very clean, and spacious by NYC standards, tons of tv channels on a decent sized HDTV. Desk work area, latge bathrooms. Its all good at this facility. Breakfast in lobby restaurant, plus evening bar service. 2 elevators and the wait is never long.The only detractor is the immediate neighborhood which I believe is the flower district, become a ghost town by night although 7th avenue is only 1 minute on foot away with lots of dining and shopping options. Tons of shopping options on the west side and major attractions walking distance uptown. Subway service on the corner. The only reason I lowered value was the UN was in town and the rooms were $500 but then again , they all were. This hotel is a $300 all in tops. All in all an excellent NYC choice for business or pleasure.

Room Tip: higher up gets you less street noise.
See more room tips
  • Stayed September 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank CD R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hgichelsea, Manager at Hilton Garden Inn New York/Manhattan-Chelsea, responded to this review, September 30, 2013
Dear CDR,


Thank you for taking the time to write a nice review about your recent stay at the Hilton Garden Inn Chelsea! We are so pleased you enjoyed your stay with us and found our location and hotel amenities convenient. We also agree that our location is ideal and located on a beautiful street lined with fresh flowers each day. Our staff does a great job of welcoming and offering personal attention to each guest,Thank you again for your kind words, and we are looking forward to see you during your next visit to New York!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn New York/Manhattan-Chelsea

Property: Hilton Garden Inn New York/Manhattan-Chelsea
Address: 121 West 28th Street, New York City, NY 10001-6102
Phone Number:
Location: United States > New York > New York City > Chelsea , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#152 Family Hotel in New York City
#196 Romantic Hotel in New York City
#202 Business Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Hilton Garden Inn New York/Manhattan-Chelsea 3.5*
Number of rooms: 169
Official Description (provided by the hotel):
Delight in Hilton Garden Inn New York/Manhattan-Chelsea - a modern Madison Square Garden hotel. Perfectly located in the city's Flower and very chic Chelsea district, the hotel is in the heart of it all. Just south of Times Square and convenient to Penn Station, Grand Central Station and all subway lines, this charming Chelsea hotel is central to the wonders of the city. Less than 0.5 miles to Jacob Javits Center Four blocks to Macy's Seven different subway lines within a short walking distance Three blocks to Madison Square Garden. Connect in Business at this Madison Square Garden Hotel. Corporate travelers enjoy an easy walk to many businesses and area corporations: Jacob Javits Convention Center, Fashion Institute of Technology, Flat Iron Building, Macy's, Fisher Price, Cisco Systems. ... more   less 
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Also Known As:
Hilton Garden Inn New York - Chelsea Hotel New York City
Chelsea Hilton Garden Inn
Hilton New York City
Hilton Garden Inn Chelsea
New York City Hilton

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