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“Neslted in the flower district”

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Hilton Garden Inn New York/Manhattan-Chelsea
Ranked #211 of 466 Hotels in New York City
Certificate of Excellence
Wichita, KS USA
Level 3 Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Neslted in the flower district”
Reviewed June 15, 2008

This is a nice hotel tucked away between other buildings. If you aren't watching, you might drive or even walk past it. Once inside, you are greeted with a small lobby, but friendly desk staff.

My room was on the 17th floor and was very comfortable. Each room has its own independent system, which delivers very cold air on those hot days. The room was clean and the beds make you drift away. Room service delivered promptly from the restaurant and the fries were even still hot and crisp when they arrived.

Housekeeping and the front desk are good to demanding guests. My other half is from New York and has no problem picking up the phone to quiz the staff on things in the area or things about the hotel.

  • Liked — Amazing bed and pillows
  • Disliked — Slow lifts
  • Stayed May 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank justinict
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,009 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (270)
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Florida
2 reviews
Reviewed June 5, 2008

The hotel was great from day 1.

Great & fast service- ask for some extra towels and they were braught up in 15 minutes.

Excellent room.-The beds were very comfy, flat screen t.v, lovely bathroom, very clean. EXCELLLENT VIEW!! In new york, most hotel views are of the wall of another building so you don't see much but this room had an amazing view for the price.

Location- chelsea is getting fixed up little by little so its not as busy as times square which may get one who isn't comfortable with new york yet. your in between times square and downtown only a few blocks away. Times square was like 8 blocks and downtown i took a subway because is was a few more blocks. The subway was right down the block. You are right next to 8th avenue where they are tons of restaurants.

98% recommended.

  • Liked — The room in general
  • Disliked — not a busy location which makes one a bit nervous at night
  • Stayed May 2008, traveled with friends
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank RelSexiAngel04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
England
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 30, 2008

I am always sceptical about hotel reviews as I feel people see it as a forum to get there own back and write a bad review if they feel aggrieved in some way and as a result not as many write good reviews. When I checked this hotel it only had good reviews and I will be no different. The hotel advertised as a 3* hotel, was significantly cheaper than other 3* but the service was excellent, room service to an excellent standard every day and the photo's that others have left do show an average room.

The rooms are a little small but ideal if you are on a 5 day sightseeing tour as we were. If you arrive during a 8am - 5pm weekday all the wholesalers who sell flowers and shrubs (Its Chelsea after all!) are open with their wares on the street - lovely. Arrive after 8pm and the shutters are down and the street looks rough so don't be worried. Absolute value for money for a sightseeing visit.

Getting to the hotel - get the skytrain to the main line station, then get a ticket to Penn Station £3:50 pp, then get a taxi from the rank to Hotel £4.50, plus a one dollar tip for the pushy taxi porter who moved my case all of 3 feet :) Getting a taxi could cost upto £40 - £45 depending on traffic - we got one going back on Sunday afternoon and thats what it cost us 'cos of jams.

All the centre of New York (Times Square) is within walking distance with the Empire State Building only 5 - 10 mins walk from the Hotel.

  • Liked — Value for money
  • Disliked — No complaints
  • Stayed May 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank Happyhols319
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Basel, Switzerland
Level 5 Contributor
77 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
Reviewed May 18, 2008

This newly midrange hotel is in the area Chelsea, more precise the Flower District. The hotel is on 28th Street which I would describe rather quiet for Manhattan during night time. The location is just great, several subway lines within few minutes by foot and the legendary Macy’s, Penn Station less than 10 walking mins. away, so is Madison Square Garden and not farther the Empire States Building. There are lots of restaurants and shops around incl. supermarkets.
My twin bed room on the 22nd floor was small which is common in Manhattan and not suitable for more than 2 person, especially as the modern bathroom is so tiny and there’s not much space for several luggages. There is a small wardrobe, ironing set, microwave, empty fridge, working desk with free internet and flatscreen TV. The lobby is tiny, too, so it the size of this modern building, there are only 8 rooms per floor. Unfortunately, there are only 2 elevators which are being also used by housekeeping. So expect some waiting time. There’s a small fitness room on the basement but no coin laundry and the breakfast buffet could be more plentiful but you are in the city, lots of alternatives.
I would certainly return to this hotel.

  • Liked — Location
  • Disliked — Fitness room
  • Stayed May 2008, traveled solo
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank fkaway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 5 Contributor
44 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed May 17, 2008

We booked this hotel because we wanted to try a hotel in Chelsea (we normally stay at the Benjamin or the Marriott East Side in Midtown). The rooms were small but newly renovated. The downsides were: no onsite parking; there are only two elevators for the entire hotel so any time of day or night not only will you wait for an elevator but also once on the elevator you will make countless stops before reaching your desired destination; the tv is cable and comes with an old-fashioned box and cryptic messages on how to use it; the business center happens to be in a bad cell signal/wireless range and in order to use laptops wirelessly (to print) you have to reach an outside vendor for a security code which is not possible with a wireless signal that frequently drops; the breakfast was adequate but the wait-staff was almost pushy without being helpful. (We had trouble getting silverware and napkins). The hotel is new and stylish but basic/no frills.

  • Liked — that is was newly renovated
  • Disliked — that the wireless internet didn't work well, the tv was old fashioned and unreliable, the slowness of the elevator
  • Stayed May 2008, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank knothomeeither
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco
Level 4 Contributor
35 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed May 16, 2008

Stayed at this hotel and was a little nervous based on the reviews of construction outside and an unfriendly staff. My stay was just the opposite. The staff was very friendly and helpful. The room was small, but a good size for New York City. The room was on the 15th floor and was very quite. The location was perfect. Just a few blocks from the center of time square and close to all the shows we wanted to see.

  • Liked — location
  • Disliked — dated decor
  • Stayed May 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank cosmicevil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nynewie
Level 3 Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed May 14, 2008

Just got back from a stay at the Hilton Garden Inn Chelsea.

Had a fab time, the room & bathroom were very clean & spacious. Would reccomend everyone to stay there, theres an office for faxes, copies etc which we didnt use as were on holiday. Free Wifi.

Every day they replaced the bathroom Neutrogena supplies. The room was fantastic & we had an awsome view of the Empire State Building. We had the blinds open that 1st night. Room 2307! 7th floor.

The front desk staff were very helpfull & friendly.

Breakfast is $15 dollars we didnt eat in the hotel but coffee is free in the mornings so we grabed 1 as we left in the mornings.

There was a suggestion at reception that we walk downtown to get the Staton Island Ferry instead of getting a bus or subway. We walked park Grenwich Village into Soho past ground zero & St Pauls before getting the ferry. Walked everywhere that day & felt we got to see lots more that being on the tour bus.

  • Liked — the view from the room
  • Disliked — nothing
  • Stayed May 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank nynewie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn New York/Manhattan-Chelsea

Property: Hilton Garden Inn New York/Manhattan-Chelsea
Address: 121 West 28th Street, New York City, NY 10001-6102
Phone Number:
Location: United States > New York > New York City > Chelsea , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#149 Family Hotel in New York City
#193 Romantic Hotel in New York City
#199 Business Hotel in New York City
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Garden Inn New York/Manhattan-Chelsea 3.5*
Number of rooms: 169
Official Description (provided by the hotel):
Delight in Hilton Garden Inn New York/Manhattan-Chelsea - a modern Madison Square Garden hotel. Perfectly located in the city's Flower and very chic Chelsea district, the hotel is in the heart of it all. Just south of Times Square and convenient to Penn Station, Grand Central Station and all subway lines, this charming Chelsea hotel is central to the wonders of the city. Less than 0.5 miles to Jacob Javits Center Four blocks to Macy's Seven different subway lines within a short walking distance Three blocks to Madison Square Garden. Connect in Business at this Madison Square Garden Hotel. Corporate travelers enjoy an easy walk to many businesses and area corporations: Jacob Javits Convention Center, Fashion Institute of Technology, Flat Iron Building, Macy's, Fisher Price, Cisco Systems. ... more   less 
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Also Known As:
Hilton Garden Inn New York - Chelsea Hotel New York City
Chelsea Hilton Garden Inn
Hilton New York City
Hilton Garden Inn Chelsea
New York City Hilton

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