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“Amazing Hotel and Staff!”

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Hilton Garden Inn New York/Manhattan-Chelsea
Ranked #216 of 467 Hotels in New York City
Charlotte, North Carolina
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Amazing Hotel and Staff!”
5 of 5 bubbles Reviewed January 31, 2013

This is my second stay at this charming hotel in Manhattan. I have stayed at many hotels in the city and I find this one by far one of the best hotels for the money! It is located in the beautiful chelsea flower district and within 2 blocks of a subway station in either direction, and a nice stroll to Times Square.

The staff is amazing and always going out of their way to make you feel at home. We were there for 4 days and I think met every front desk person and each and every one of them were professional, helpful and always ready to offer great suggestions. They even had umbrellas handy for those unexpected rain and snow showers.

The rooms are large and updated with modern decor. The location is quiet unlike the Times Square area so it was very peaceful to sleep.. The beds are extremely comfortable and can the firmness can be adjusted. The house keeping staff made sure our room was clean and well stocked.

Breakfast, was included in our price and the variety was wonderful. Cook to order omelets, French Toast, eggs benedict, fresh fruit, pastries and Starbucks Coffee! And in the evening the lobby has cookies and hot cider to warm you up on a cold winters evening.

So, if you are looking for a wonderful find in the city, this is the place to go! Great hotel, great staff, don't change a thing. I look forward to my next visit to NYC and my next stay at the Hilton Garden Inn Chelsea.

Room Tip: Rooms on the back side of the hotel quieter. Higher floors offer great views!
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  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank 3jsmom4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hgichelsea, Manager at Hilton Garden Inn New York/Manhattan-Chelsea, responded to this review, February 6, 2013
Thank you for the wonderful feedback regarding your recent stay with us! We are so pleased to hear you had a great experience at the Hilton Garden Inn Chelsea. We find out location and hotel amenities to be very convenient for our guests. Our employees do a great job of welcoming and taking good care of our guests as well. We agree with you that our rooms are nicely sized in NYC, and our full service Great American Grill restaurant makes a great breakfast indeed. Thank you for making us your hotel of choice, and we look forward to seeing you next time you are in New York!
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1,956 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (266)
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English first
Lancaster, PA
Level Contributor
689 reviews
121 hotel reviews
common_n_hotel_reviews_1bd8 518 helpful votes
5 of 5 bubbles Reviewed January 31, 2013

I'm a Gold elite Marriott member but needed a 2 Queen bed room for one night and this location had the best mid-week rate. Staff was VERY friendly & helpful and we had no issues at all. Complimentary starbucks coffee in the morning. Extensive cable lineup. Will definitely stay here again.

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank IrishFan-80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hgichelsea, Manager at Hilton Garden Inn New York/Manhattan-Chelsea, responded to this review, February 6, 2013
Thank you for taking the time to write a nice review about your recent stay at the Hilton Garden Inn Chelsea! We are so pleased you enjoyed your stay with us, our complimentary starbucks coffe, and found our value ideal. Thank you for your kind words, and we hope to see you during your next visit to New York!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
falls church, va
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed January 28, 2013

My boyfriend, daughter, and I traveled to NYC for the weekend to celebrate my boyfriend's 50th birthday. I called the hotel earlier in the week for a recommendation for a bakery to have a cake delivered. On the day it was to be delivered, I asked Natasha at the front desk if they could take the cake to the room when it arrived, as we would be out for the afternoon. The hotel called my cell when the cake arrived to make sure we weren't in the room. When we arrived back to the hotel, they had unboxed the cake and delivered plates, forks, and napkins as well. This extra touch made everything very special!
The hotel is in a great central location. All of the staff were extremely friendly, the rooms were clean, and the beds were comfortable. We will definitely stay here again when we return to NYC!

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ultrailrunner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hgichelsea, Manager at Hilton Garden Inn New York/Manhattan-Chelsea, responded to this review, February 6, 2013
Thank you for taking the time to write a nice review about your recent stay at the Hilton Garden Inn Chelsea! We are so pleased you enjoyed your stay with us and found our hotel clean and convenient. Our staff works diligently to bring personal attention to every guest interaction, and we are pleased you received that attention. We hope everyone had a great time celebrating his birthday! Thank you for staying with us, and we hope to see you during your next visit to New York!
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Miami, Florida
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed January 28, 2013

Found a great deal at this location so why not stay for part of the MLK holiday weekend? Location was great - head one way for the 1 train, head the other way for the NR, slightly further east to the 6. While the neighborhood was a little funky and didn't have much to offer, who needed anything when getting around was so convenient? And easy walk even in the January cold. Staff was welcoming and friendly, coffee hot and free for quick pick up in the morning, room was 70's era earth-tones but fresh and clean. Next time I'd stay on a higher floor (I was on the 7th) and would ask for assistance with the heating system.

  • Stayed January 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BethDMia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hgichelsea, Manager at Hilton Garden Inn New York/Manhattan-Chelsea, responded to this review, February 6, 2013
Thank you for the wonderful feedback regarding your recent stay with us! We are so pleased to hear you had a great experience at the Hilton Garden Inn Chelsea. Our staff does a wonderful job making sure everything is spotless. We are happy to hear our location was convenient for your many adventures. Thank you for choosing the Hilton Garden Inn Chelsea! We hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Norfolk, Virginia
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed January 27, 2013

My 2 daughters and I stayed at this hotel 12/20/12-12/24/12. All employees, from the bellmen, to the desk personnel, to the food service people were professional, friendly and extremely helpful. We stayed on the 9th floor and our room was very quiet and we slept easily. The rooms and bathrooms are spacious (for New York) and clean. The hallways, elevator, food area and lobby are also clean. There is a small office area in the lobby in which guests can use computers, printers, etc. The breakfast was excellent. There is a buffet as well as made to order options. The cooks and the wait staff are super. When booking, select the option that includes breakfast, otherwise the breakfast is $17 a head. The location was excellent. Half a block in either direction gets you to trains that run up an down the east side as well as the west side of Manhattan. You are not in the "midst" of it all. For us, this was a plus. There is a Panera Bread, Guy and Gallards and a pharmacy on the same block. They also offer hot cider and cookies in the evening. I highly recommend this hotel.

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 123traveler409
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hgichelsea, Manager at Hilton Garden Inn New York/Manhattan-Chelsea, responded to this review, February 6, 2013
Thank you for taking the time to write a wonderful review about your stay at the Hilton Garden Inn Chelsea! We are so pleased you enjoyed your stay with us and found our hotel clean and spacious. We agree that our rooms are nicely sized in NYC. Our staff works diligently to bring personal attention to every guest interaction, and we are pleased you received that attention. Thank you for staying with us, and we hope to see you during your next visit to New York!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
South Texas
Level Contributor
82 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 bubbles Reviewed January 25, 2013

This is a well kept property with some of the most attentive and friendly folk I've come across in a very long time. The rooms are small (as are most hotels in Manhattan) but come fully equipped with good bedding, good TV with ample channel selection, good internet speed, and, all very clean. Evening happy hour at the bar and a well appointed breakfast capped off our stay. Will definitely keep in mind for our next family visit.

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FrequentFrank
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hgichelsea, Manager at Hilton Garden Inn New York/Manhattan-Chelsea, responded to this review, February 6, 2013
Thank you for taking the time to write a review about your recent stay at the Hilton Garden Inn Chelsea! Our staff does a wonderful job making sure our rooms are very clean and well maintained. We are so pleased you enjoyed your stay with us and found our amenities ideal and convenient. We agree with you that our breakfast is delicious thanks to our great chefs. Thank you again for your kind words, and we are looking forward to see you during your next visit to New York!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Marysville, Washington
Level Contributor
3 reviews
3 of 5 bubbles Reviewed January 24, 2013

I am currently staying at the hotel, I am so upset that I couldn't wait to travel home to write this review. I and my mother are staying at the Hilton, here dropping off brother at college. I am highly disappointed. The fridge is wobbly so everything falls out when you open it. I asked them to turn down the temperature in the fridge, they didn't. We will leave by 10 am and when we return after 3 are room has not been cleaned. The TV remote barley works, only if your a foot in front of the box. The internet works but is slow and it will log you out constantly. The shower was hot in the evening and ice cold in the morning. The beds are sleepable, the down feathered pillows are great. The rooms are tiny. The plus side, the staff is very nice, your super close to FIT which is only a few blocks away. There are restaurants around, just got to find the good ones. There is Starbucks, chase, and expensive little grocery stores. Whole foods is two blocks up from FIT.

Room Tip: Get one high up, less noise at night.
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  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alyssa D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hgichelsea, Manager at Hilton Garden Inn New York/Manhattan-Chelsea, responded to this review, February 2, 2013
Dear Alyssa D,

Thank you for sharing your recent experience with us via TripAdvisor. I’m sorry that the room was not to your satisfaction. We will have our engineers focus on the items mentioned in order to prevent similar issues in the future. If we may be of any additional assistance or if you would like to discuss the incident further, please feel free to contact me directly.


Silvio Zinnanti
Assistant General Manager
silvio.zinnanti@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn New York/Manhattan-Chelsea

Property: Hilton Garden Inn New York/Manhattan-Chelsea
Address: 121 West 28th Street, New York City, NY 10001-6102
Phone Number:
Location: United States > New York > New York City > Chelsea , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#151 Family Hotel in New York City
#195 Romantic Hotel in New York City
#201 Business Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Hilton Garden Inn New York/Manhattan-Chelsea 3.5*
Number of rooms: 169
Official Description (provided by the hotel):
Delight in Hilton Garden Inn New York/Manhattan-Chelsea - a modern Madison Square Garden hotel. Perfectly located in the city's Flower and very chic Chelsea district, the hotel is in the heart of it all. Just south of Times Square and convenient to Penn Station, Grand Central Station and all subway lines, this charming Chelsea hotel is central to the wonders of the city. Less than 0.5 miles to Jacob Javits Center Four blocks to Macy's Seven different subway lines within a short walking distance Three blocks to Madison Square Garden. Connect in Business at this Madison Square Garden Hotel. Corporate travelers enjoy an easy walk to many businesses and area corporations: Jacob Javits Convention Center, Fashion Institute of Technology, Flat Iron Building, Macy's, Fisher Price, Cisco Systems. ... more   less 
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Also Known As:
Hilton Garden Inn New York - Chelsea Hotel New York City
Chelsea Hilton Garden Inn
Hilton New York City
Hilton Garden Inn Chelsea
New York City Hilton

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