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“CitizenM landed in the right location” 4 of 5 stars
Review of citizenM New York Times Square

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citizenM New York Times Square
Ranked #24 of 478 Hotels in New York City
Certificate of Excellence
Zwolle, The Netherlands
Level Contributor
89 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
“CitizenM landed in the right location”
4 of 5 stars Reviewed August 30, 2014

It is an excellent location which also can be easily reached by metro. The best part is the lobby/living room. The rooms are similar to the other CitizenM although this time I had the room suited for physically challenged people so a rather normal bath room (and more space).
Breakfast was excellent, especially compared to other hotels in the US.
Street came almost unfiltered in the room. The electronics did not impress me. It all reacted rather slow and has hardly added value.

  • Stayed August 2014, traveled solo
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank JBONanjing_China
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
citizenLance, Manager at citizenM New York Times Square, responded to this review, September 1, 2014
Hello JBONanjing_China,

Thanks for taking a moment to give us feedback on your stay with us. I was pleased to hear you enjoyed our living room/lobby concept. Others too have commented that the different areas and seating options fit them well. Glad you liked breakfast and we are very fortunate to have this location. Sorry the tablet did not respond as well as you expected. Please feel free to let us know what room you stayed in so we can inspect.

Hope you will be returning soon.

citizenLance
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,965 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (328)
Date | Rating
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English first
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed August 30, 2014 via mobile

This hotel has it all . We stayed with Citizen M for 3 nights . We were greeted by such friendly staff who helped with self check-in . The Lobby is stunning with a stylish living room feel . As we entered our room it was bright stylish and best part you can control everything with a touch of a Moonpad ( tablet ) . It is the ultimate digital experience . The washrooms are spacious and modern . Every morning we had al-a-carte yummy breakfast or there is a buffet breakfast if you like at the Canteen. Literally on this block you turn left and there's Hell's Kitchen ( a street with tons of restaurants ) and turn right and there's Times Square . The gym has a cute Terrence on the 20th floor so the view is incredible and at night we had drinks on a stunning rooftop bar . Staff were so helpful and the seating outside and inside is so comfy . It was such a complete experience . Btw free wifi throughout entire hotel. Just wanted to Thank Cory who helped with great resources for a ride to the airport . He had multiple options bus, taxi, private taxi. He even gave us the price ranges . Most of all he was patient when I had so many questions . Thx Cory . Also thanks Citizen M for such a great experience , we are eager to visit you again.
Angelina

Stayed August 2014, traveled as a couple
Helpful?
Thank Angie7373
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
citizenLance, Manager at citizenM New York Times Square, responded to this review, September 1, 2014
Hi Angie7373,

Thanks for sharing your stay with us & others. Love your review's title! I was so glad to read you had a great time. And will be sure Corey knows what an impact he made on your visit. We too are eager for you to return.

citizenLance
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Zurich, Switzerland
Level Contributor
24 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed August 29, 2014 via mobile

Great Location, perfect subway-connections. The staff is really friendly, down-to-earth people. You'll fell comfortable right away. The room is very small but serves its purpose and you see that clearly before booking. On the real downside: Hotel tries to be modern with tablet contolling the whole room. Interessting toy but really really slow. Slow TV, slow Blinds-reaction, just annoying (WIFI is fine tough). Breakfast wad really good BUT every day the same. Staying less than 3 days? Take the breakfast option. Over 3 days? Nope. The bar was also good but a bit overpriced and, no "normal" gin, just some fancy stuff.
All in all, great hotel due to staff and location but needs to rethink some principles (like the tabletthing). I'll sure book again.

Stayed August 2014, traveled with friends
Helpful?
Thank IroMac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
citizenLance, Manager at citizenM New York Times Square, responded to this review, September 1, 2014
Hi IroMac,

Thanks for your review and glad to read you'll be coming back. My apologies that the tablet was slow. They do not react as fast as say your smartphone, but generally they respond timely. If you could share your room number, we'd like to check it.

I was very happy to hear our team made you feel comfortable. To us, that is what the hotel experience should be. We are making some changes to our breakfast program (thanks for your thoughts on it). And yes, we do not have your typical cocktail menu. We think there is some fun to exploring and experiencing different things. Our furniture for example is from Vitra, a company many people know but have not experienced. That said, as we do with everything, we review and process all of our guest's feedback...and are about to make some changes in the bar too.

Look forward to seeing you back soon.

citizenLance
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
California
Level Contributor
35 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed August 28, 2014 via mobile

A bit pricey (though not so bad for NYC) but CitizenM was unlike any hotel I've ever stayed in. It's very tech oriented, with a check-in kiosk (like an Apple Genius Bar or airline kiosk) when you arrive. In the room (which was more like a hallway, but that's New York) is an Android tablet that controls things like lighting, curtains and TV. Staff are young and cheerful and lots of fun. The decor is ultramodern and austere, or at least very clean. Also loved the rooftop bar which provides some pretty nice views.

Stayed August 2014, traveled solo
Helpful?
Thank karlovmost
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
citizenLance, Manager at citizenM New York Times Square, responded to this review, August 29, 2014
Hi karlovmost,

Thanks for sharing you feelings and stay with us. And thanks for giving us a top rating. Glad you liked your visit and that you had a chance to enjoy the rooftop bar. Hope ot see you back here soon.

citizenLance
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Campbellville
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed August 27, 2014

This was our first of many times we will come to Citizen M. The location is perfect with easy access to the subway, Times Square, and our fave Mexican Restaurant across the road (Toloache). The hotel lobby is open and inviting with friendly welcoming staff everywhere you turn. The rooms are small but the lobby and roof top lounge are part of your home away from home experience. Rooms are clean and bright, beds comfy. Fabulous in-hotel services including 24 hour canteen for snacks and drinks after hours - it has it all. We especially have to thank Michelle who went out of her way to assist us and check in with us daily about our success with activities we discussed with her the previous day. Best hotel experience ever!

  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Service
Helpful?
1 Thank Frank V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
citizenLance, Manager at citizenM New York Times Square, responded to this review, August 28, 2014
Hi Frank V,

"Best hotel experience ever!" Wow! Thanks so much for sharing your visit. Thanks too for mentioning Michelle. She will be excited to see her name in a review (again!).

See you back soon.

citizenLance
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
24 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed August 26, 2014 via mobile

Nice modern hotel in the centre of New York. Clean with good service and modern rooms we the funky technology integrated. Seamless internet access from the tablet in the room as well as access from any device you have in the hotel as well as access to printers and computers from the mezzanine floor if you are required to print tickets to events.

Would recommend this hotel if coming to NYC.

Also try the roof bar in the evening.

Stayed August 2014, traveled as a couple
Helpful?
1 Thank VRaminho
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
citizenLance, Manager at citizenM New York Times Square, responded to this review, August 27, 2014
Hello VRaminho,

So glad to read you enjoyed your visit. Thanks for giving us your feedback. Our guests are really love the rooftop bar, cloudbar. It was nice that you had a chance to experience it. We have some more citizenM hotels opening next year in your hometown of London. Watch for the announcements.

citizenLance
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Niagara Falls, Canada
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed August 24, 2014 via mobile

My wife and I stayed at the Citizen M New York for 3 nights. The decor and the reviews brought us here, the atmosphere, the location, and most of all the friendly helpful staff will bring us back. After a first day of walking, and shopping we returned to our hotel and headed straight for a cold beverage in the lobby. We were greeted by a staff member named Michelle who was so friendly and helpful. She made us feel like we were at home. She gave us lots of ideas for dinner and the cool must see spots. You read this in all the reviews for this Hotel, but the staff are awesome. You also often read people commenting on the size of the rooms and the bathrooms. Yes, they are tiny but extremely functional. We had more than enough room, considering that we spent most of our time not in the room. The CitizenM is centrally located which made it easy to walk and enjoy. The lobby has a big open feeling and is broken up into areas for reading, relaxing, cooling off with a cold one. The roof top bar/lounge is spectacular. It's almost as if the Citizens created the view just for us guests. If your not technologically savvy, you may have a couple glitches. I actually found it challenging and fun, playing with the tablet that controlled the tv, the curtains and blinds, the room temp, and the lighting. I had the most fun with changing the colours. My wife had to tell me a few times to stop playing with the lights while she was getting ready to go out.
My only problem with this Hotel is that we only stayed three nights. Having just returned home this afternoon, we are already planning a return trip with another couple.
Thanks CitizenM.

Stayed August 2014, traveled as a couple
Helpful?
3 Thank captaintw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
citizenLance, Manager at citizenM New York Times Square, responded to this review, August 25, 2014
Hi captaintw,

Thanks for your review. So glad to read you enjoyed your stay. And particularly happy that our performance will bring you and your friends back. I appreciate you mentioning Michelle; she will be very excited to know she made such a positive impact. And I was happy to hear you had a chance to spend some time in our cloudbar. We have been very fortunate to have a great summer (weather-wise).

See you again soon.

citizenLance
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about citizenM New York Times Square

Property: citizenM New York Times Square
Address: 218 West 50th Street, New York City, NY 10019-6702
Location: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
Ranked #24 of 478 Hotels in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — citizenM New York Times Square 4*
Number of rooms: 230
Official Description (provided by the hotel):
Situated in iconic Times Square, just off the corner of Broadway & 50th, citizenM New York offers 230 boutique rooms in the heart of the theater district. Come for a piece of cultural notoriety and stay for the anti-jet lag rain showers and free Wi-Fi, free movies, hi-tech MoodPad tablet to control every detail of your room, super chic lobby spaces designed as Vitra living rooms, an on-site MENDO library for perusing or purchasing, 24/7 dining and cocktailing at canteenM, a quiet mezzanine terrace, fully-equipped gym and yoga terrace, and the skyline showstopper: an exclusive rooftop bar, cloudbar. ... more   less 
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